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Frequently asked questions

Are Dyson deals available online only?

No, Dyson deals are available online through Dyson.com, and selected promotions may also be available at Dyson Stores.

Where you can shop Dyson offers

The easiest way to access the latest promotions is through the Dyson deals page online, where eligible products and featured offers are clearly displayed. Depending on the promotion, you may also find selected offers available in Dyson Stores. Availability can vary by offer and location.

The best way to stay informed

To see the widest range of current promotions, visit the Dyson deals page regularly and review the products currently included in the offer. This helps ensure you don't miss new savings, exclusive bundles or featured machine offers. 

Can I return products bought under offer?

Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.

If you’d like to return a Dyson machine* for a full refund, you need to return the machine within 30 days from the delivery date.

How can I find out about Dyson offers?

Sign up to our newsletter to be the first to hear about exclusive offers, product launches and events. You can also visit our deals page regularly to discover the latest savings on Dyson technology.

What Dyson deals are currently available?

Dyson deals can include savings on selected machines across floorcare, hair care and air treatment categories, as well as Dyson-exclusive bundles and accessory packages. Current offers change regularly, so the latest selection is always shown on the Dyson deals page.

What you may find in Dyson deals

Depending on the promotion, offers can include:

  • Selected cordless, upright and handheld vacuum cleaners. 

  • Machine and accessory bundles available directly from Dyson.

  • Hair care offers on selected styling machines.

  • Savings on air treatment machines.

  • Dyson-exclusive configurations and kits. 

Are certain products excluded from Dyson offers?

Some products may be excluded from special offers, depending on the promotion. Our deals page highlights which products are currently included in offers, or check individual promotion terms and conditions for specific exclusions.

How long do Dyson promotions run?

Dyson promotions run for a limited time, but the duration varies depending on the individual offer.

How promotional periods work

Some promotions are available until a specified end date, while others remain available only while the promotion is active. Because different categories and products can be included at different times, the length of a promotion is not always the same.

Where to check promotion dates 

Before purchasing, it's worth reviewing:

  • The promotional details displayed with the offer.

  • Product page information.

  • Any terms linked to the promotion. 

  • The Dyson deals page for current availability.

Checking these sources ensures you have the latest information before choosing your machine. 

How do I get a Dyson discount code?

One of the simplest ways to hear about Dyson offers is to sign up to Dyson communications and keep an eye on the Dyson deals page.

Ways to discover Dyson offers

You can stay informed about promotions by:

  • Signing up to receive Dyson updates. 
  • Visiting the Dyson deals page regularly.
  • Looking out for exclusive offers and product launches.
  • Reviewing featured promotions displayed on Dyson.com. 

Not every promotion uses a discount code. Some offers are automatically applied through promotional pricing, selected machine bundles or Dyson-exclusive configurations. Checking official Dyson channels helps ensure you're seeing the latest available offers and promotional opportunities.  

Can Dyson discount codes be combined with other offers?

Whether a discount code can be used alongside another offer depends on the individual promotion.

What determines eligibility?

Promotions can have different terms, conditions and exclusions. Some offers may apply to selected products only, while others may be linked to specific promotional pricing or bundles.

Before you complete your purchase 

It's a good idea to review:

  • The promotion details.

  • The individual product page. 

  • The Dyson deals page.

These sources provide the most accurate information about how a particular offer works and whether any restrictions apply. 

Why isn’t my discount code working?

If a discount code isn't working, the offer may not apply to the selected product or promotion.

Common reasons to check

Before contacting Dyson Support, review:

  • Whether the product is included in the promotion. 

  • Any offer exclusions.

  • The promotional details shown on the relevant product page.

Where to find clarification 

The Dyson deals page and the associated promotion details explain which products are included in current offers. Reviewing this information helps ensure the code is being used with an eligible machine or bundle. Offer requirements and exclusions can vary between promotions, so checking the latest information is always recommended. 

Are delivery options different during promotional periods?

Delivery options are displayed during the online purchasing journey and can vary depending on the machine selected and your order details.

How to check delivery information

Before placing an order, review:

  • The delivery message on the deals page. 

  • Information shown on the product page.

  • Delivery options available at checkout.

  • Any offer-specific conditions.

Before completing your order 

The delivery options available for your order are displayed before payment, helping you understand exactly how your machine will be delivered. Checking these details during checkout ensures you have the most current delivery information available. 

Can I return products purchased during a promotion?

Yes, products purchased as part of a Dyson promotion remain covered by Dyson's standard returns policy. 

What this means for promotional purchases

Buying a machine at a promotional price does not remove your return rights. The same returns policy applies whether a product is purchased under offer or at its standard price.

Why this matters

Promotions are designed to provide access to selected savings and bundles without changing the support available after purchase. Before buying, you can review the current returns policy to understand the applicable return period for your chosen product category. 

Do products purchased during a promotion include the standard guarantee?

Yes, promotional pricing does not change the product guarantee that applies to an eligible Dyson machine.

What stays the same

When you purchase directly from Dyson, promotional offers affect the price, bundle or featured package associated with the machine. They do not alter the standard support that accompanies eligible products.

Buying with confidence

Whether you're choosing a cordless vacuum, a hair care machine or an air treatment product included in a promotion, you can focus on selecting the machine that best suits your needs. Details relating to guarantees and product support can always be reviewed alongside the relevant product information before purchase.

 

Promotions change. Product support remains consistent.