Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Delivery details

Fast, free delivery and free, easy returns.

What are my shipping options?

Standard shipping: Free

Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-10 business days, depending on location. Due to the ongoing health emergency, deliveries may take longer than expected. Terms and conditions apply. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.

Expedited shipping:

Expedited shipping on is unavailable at this time, but we continue to offer Free Standard Shipping on all orders. 

If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.

Accessories and Spare Parts: $5.99

Shipping for accessories and spare parts is $5.99. Due to the ongoing health emergency, deliveries may take longer than expected

What payment types are accepted on

Visa, Mastercard, American Express, Paypal, Paybright and Applepay.

How long does shipping take?

Estimated delivery times for machines to major cities:


Standard Shipping (Free) 

Expedited Shipping ($25)

To Toronto

2-7 business days


To Ottawa

3-7 business days


To Montreal

3-7 business days


To Quebec

2-10 business days


To Winnipeg

5-10 business days


To Halifax

5-10 business days


To Calgary

2-10 business days


To Edmonton

3-10 business days


To Saskatoon

3-10 business days


To Vancouver

3-10 business days


To St.John's

3-10 business days


Expedited shipping timelines are not guaranteed by the carrier.

Our carriers may experience temporary region specific delays to delivery service, for the most up to date information, once your order has shipped check the carrier’s website for specific service updates. Due to the ongoing health emergency, deliveries may take longer than expected.

Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.


When will my delivery arrive?

Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.

If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.

How do I track my order?

You will be sent a notice of shipment email with tracking information upon the shipment of your order.

Can I ship to a PO Box?

Shipping to PO boxes is not available due to package size restrictions.

Can I ship to a different address than my billing address?

Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.

What happens if I am not home to receive my shipment?

Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1) Contact your selected carrier to arrange for a second delivery attempt.


2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.

What happens if my order was returned to sender?

If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at or by phone at 1-877-397-6622.

How do I return a product?

Purchases made directly from, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.

If you wish to return any product purchased from Dyson please contact us prior to returning via email at or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact or call us at 1-877-397-6622.