Dyson vacuum cleaners
Dyson has the most powerful suction of any vacuum¹
From deep cleans to quick cleans and capturing pet hair on upholstery to capturing fine dust on hard floors, there’s a Dyson vacuum to meet your needs.
Best price guaranteed
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25.00
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 3 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: $25 |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Extended Holiday Returns: Any purchases made between Monday 24th October 2022 and Saturday 24th December 2022, can be returned up to Tuesday 24th January 2023.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
.png?scl=1&fmt=png-alpha "Pay by installments"){kind=icon}
Pay by installments
Pay by installments
What is PayBright?
PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting PayBright as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
Widest selection
How do I return a product?
Buy risk free with free 30-day returns
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Choose your model
Dyson Ball Animal 2 Pro
Strongest suction of any vacuum.¹
Engineered for family-sized cleans and larger homes with pets.
8 additional tools for the toughest tasks.
4.6 stars out of 5 from 50 Reviews
4.6/5
50 Reviews
Includes 8 tools
See all Hide Click to learn more-
Articulating hard floor tool
Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.
-
Groom tool
Comfortable, mess-free grooming for medium- and long-haired dogs
-
Stair tool
Velour strips pick up hair and dirt from stairs
-
Reach-under tool
Extends, bends and twists to remove dust and allergens from awkward spaces. Includes an additional nylon brush head for larger debris
-
Tangle-free turbine tool
The only turbine tool that doesn't tangle. Remove hair from carpets.
-
Carbon fibre soft dusting brush
Densely-packed carbon fibre filaments prevent static to capture fine dust
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture
-
Combination tool
Two tools in one - brush and wide nozzle. For switching between tasks.
- Offer ends Thursday, December 8.
Was $699.99
current price:
$499.99
Save $200.00
Pay by installments with 0% interest from PayBright
Dyson Cinetic Big Ball Animal Pro
Dyson's most powerful canister vacuum.
Engineered with Dyson Cinetic™ science for powerful cleans with no maintenance.
8 additional tools for the toughest tasks.
4.3 stars out of 5 from 59 Reviews
4.3/5
59 Reviews
Includes 8 tools
See all Hide Click to learn more-
Turbine head
Stiff bristles and carbon fibre filaments pick up ground in dirt and dust
-
Stair tool
Velour strips pick up hair and dirt from stairs
-
Quick-release combination tool
Two tools in one - brush and wide nozzle. For switching between tasks.
-
Quick-release articulating hard floor tool
Swivelling brush head for difficult areas. Nylon bristles remove allergens.
-
Carbon fiber soft dusting brush
Densely-packed carbon fibre filaments prevent static to capture fine dust
-
Stubborn dirt brush
With stiff bristles for removing mud and dried-in dirt
-
Quick-release tangle-free turbine tool
The only turbine tool that doesn't tangle. Remove hair from carpets.
-
Quick-release groom tool
Mess-free grooming for medium- and long-haired dogs
-
Quick-release reach under tool
Extends, bends and twists to remove dust and allergens from awkward spaces
-
Quick-release adaptor
Connects universal fit tools with Dyson's latest Quick release catches
-
Quick-release groom tool
Mess-free grooming for medium- and long-haired dogs
- Offer ends Thursday, December 8.
Was $699.99
current price:
$499.99
Save $200.00
Pay by installments with 0% interest from PayBright
Dyson V15 Detect Absolute
Up to 60 minutes of run time.⁴
100% more suction than a Dyson V8™ vacuum. Dyson’s most powerful, intelligent cordless vacuum.² With laser illumination.
LCD screen reports run time, performance and particle count for proof of a deep clean. Laser Slim Fluffy™ and Digital Motorbar™ cleaner heads. Only at Dyson: 2 additional accessories, Built-in dusting & crevice tool, and Dyson Floor Dok™ included.
4.6 stars out of 5 from 1356 Reviews
4.6/5
1356 Reviews
Includes 2 cleaner heads, 9 accessories, Dyson Floor Dok™
See all Hide Click to learn more-
Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
-
Digital Motorbar™ cleaner head
Motorised, edge-to-edge deep cleaning with de-tangling technology. Intelligently adapts to different floor types.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combi-crevice tool
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
-
Low-reach adaptor
Bends to comfortably reach down low. Engineered to clean further under furniture by adjusting the wand angle up to 90°.
-
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
-
Dyson Floor Dok™
Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Dyson Outsize, and Dyson V11™ vacuum and tools.
- Includes Dyson Floor Dok™ worth $199.99
$1,179.99
Includes Dyson Floor Dok™ worth $199.99
Includes Dyson Floor Dok™ worth $199.99
Pay by installments with 0% interest from PayBright
Dyson V15 Detect Total Clean
Up to 60 minutes of run time⁴
100% more suction than the Dyson V8™ vacuum. The most powerful, intelligent cordless vacuum.²
LCD screen reports run time, performance and particle count for proof of a deep clean. Laser Slim Fluffy™ cleaner head reveals hidden dust on hard floors. Detangling Digital Motorbar™ cleaner head adapts to all floor types.
4.7 stars out of 5 from 1225 Reviews
4.7/5
1225 Reviews
Includes 2 cleaner heads and 7 accessories
See all Hide Click to learn more-
Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
-
Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one, for versatile cleaning around the home
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
$999.99
Pay by installments with 0% interest from PayBright
Dyson V12 Detect Slim Absolute
Up to 60 minutes of run time.⁶
30% more suction than a Dyson V8™ vacuum. Dyson's most powerful lightweight cordless vacuum.¹ With laser illumination.
Laser Slim Fluffy™ and Motorbar™ cleaner heads. Only at Dyson: Exclusive Gold colour + 3 extra accessories
4.7 stars out of 5 from 139 Reviews
4.7/5
139 Reviews
Includes 2 cleaner heads and 8 accessories
See all Hide Click to learn more-
Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one, for versatile cleaning around the home
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
-
Up top adaptor
Twists and locks at different angles to clean high-up areas of your home.
-
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So, they're always there when you need them.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
$849.99
Pay by installments with 0% interest from PayBright
Dyson Outsize Absolute
Up to 120 minutes of run time.³
90% more suction than the Dyson V8™ vacuum. Dyson’s largest intelligent cordless vacuum, with laser illumination.¹
Laser Slim Fluffy™ and Digital Motorbar™ XL cleaner heads. Only at Dyson: 2 additional accessories, Built-in dusting & crevice tool, and Dyson Floor Dok™ included.
4.6 stars out of 5 from 565 Reviews
4.6/5
565 Reviews
Includes 2 cleaner heads, 11 accessories, Dyson FloorDok™
See all Hide Click to learn more-
Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
-
Digital Motorbar™ XL cleaner head
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Additional click-in battery
Additional battery clicks into place to extend run time. Can be charged on or off your machine.
-
Additional Charger
Additional Charger for your vacuum
-
Combi-crevice tool
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
-
Low-reach adaptor
Bends to comfortably reach down low. Engineered to clean further under furniture by adjusting the wand angle up to 90°.
-
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
-
Dyson Floor Dok™
Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Dyson Outsize, and Dyson V11™ vacuum and tools.
- Includes Dyson Floor Dok™ worth $199.99
$1,349.99
Includes Dyson Floor Dok™ worth $199.99
Includes Dyson Floor Dok™ worth $199.99
Pay by installments with 0% interest from PayBright
Dyson Outsize+
Up to 120 minutes of run time.³
90% more suction than the Dyson V8™ vacuum. Dyson’s largest intelligent cordless vacuum, with laser illumination.¹
Laser Slim Fluffy™ cleaner head reveals hidden dust on hard floors. Digital Motorbar XL™ cleaner head adapts to all floor types, with hair removal vanes.
4.6 stars out of 5 from 734 Reviews
4.6/5
734 Reviews
Includes 2 cleaner heads and 9 accessories
See all Hide Click to learn more-
Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
-
Digital Motorbar™ XL cleaner head
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Additional click-in battery
Additional battery clicks into place to extend run time. Can be charged on or off your machine.
-
Additional Charger
Additional Charger for your vacuum
-
Combination tool
Two tools in one, for versatile cleaning around the home
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
$1,249.99
Pay by installments with 0% interest from PayBright
Dyson V11
Up to 60 minutes of run time.⁴
100% more suction than a Dyson V8™ vacuum. Intelligently adapts power and run time. Engineered to deep clean everywhere.
Digital Motorbar™ cleaner head adapts to all floor types, with hair removal vanes. LCD screen displays cleaning modes and battery life. Only at Dyson: Exclusive model.
4.6 stars out of 5 from 735 Reviews
4.6/5
735 Reviews
Includes 1 cleaner head and 6 accessories
See all Hide Click to learn more-
Digital Motorbar™ cleaner head
Powerfully picks up dust and hair from all floors. Anti-tangle comb clears hair from the brush bar.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one, for versatile cleaning around the home
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
$849.99
Pay by installments with 0% interest from PayBright
Dyson Cyclone V10 Absolute
Up to 60 minutes of run time.¹
30% more suction than a Dyson V8™ vacuum. Engineered for strong cleaning performance. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Only at Dyson: Additional Soft Roller cleaner head for hard floors + 3 extra accesories
4.3 stars out of 5 from 122 Reviews
4.3/5
122 Reviews
Includes 2 cleaner heads and 8 accessories
See all Hide Click to learn more-
Soft roller cleaner head
Engineered with soft woven nylon and anti-static carbon fibre, for hard floors
-
Motorbar™ cleaner head
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Combination tool
Two tools in one, for versatile cleaning around the home
-
Up top adaptor
Twists and locks at different angles to clean high-up areas of your home.
-
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
$799.99
Pay by installments with 0% interest from PayBright
Dyson V8 Complete
Up to 40 minutes of run time.¹
First generation Dyson V8™ with strong suction for versatile cleaning.
Direct Drive cleaner head deep cleans carpets. Additional Soft Roller cleaner head for hard floors to capture fine dust and debris.
4.7 stars out of 5 from 2977 Reviews
4.7/5
2977 Reviews
Includes 2 cleaner heads and 8 accessories
See all Hide Click to learn more-
Direct drive cleaner head
Stiff nylon bristles remove ground-in dirt from carpets
-
Soft roller cleaner head
Engineered with soft woven nylon and anti-static carbon fiber, for hard floors.
-
Mini motorized tool
Motorized brush tackles hair and ground-in dirt, in tight spaces
-
Combination tool
Two tools in one, for versatile cleaning around the home
-
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
-
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
-
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
-
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
-
Up top adaptor
Twists and locks at different angles to clean high-up areas of your home.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools
-
Charger
Charges your vacuum with or without the Docking station
$649.99
Pay by installments with 0% interest from PayBright
Promotion
Canada’s most trusted vacuum brand.⁺
⁺Voted by Canadian shoppers, based on the 2021 BrandSpark® Canadian Trust Study
Explore vacuums by format
-
Dyson cordless vacuums
Heavy duty performance for big cleans on all floor types. Lightweight and versatile for everyday use.
-
Dyson hard floor vacuums
An extremely manoeuvrable, lightweight vacuum for cleaning hard floors and reaching into tight spaces.
-
Dyson upright vacuums
Corded upright vacuums for deep cleaning. Powerful suction with Ball™ technology for manoeuvrability.
-
Dyson canister vacuums
Compact, powerful cleaning with Ball™ technology, to easily navigate under furniture and around obstacles.
-
Dyson robot vacuums
Cleans your home, whether you're there or not. Twice the suction of any other robot vacuum.¹
Science is our pet subject
Dyson’s microbiologists study how allergens and other microscopic particles spread from pet hair – helping to find better ways to capture and contain them.
Unwrap Dyson technology this holiday.
Dyson has the most powerful suction of any vacuum¹
Get more from your Dyson with the MyDyson™ app▴
-
Expert guides and content
From quick-start and how-to guides to understanding different modes and screens. All tailored to you and your machines.
-
Machine enhancements and upgrades
Reach further and clean deeper with specialist tools. And see how to upgrade to the latest software.
-
Tailored 24/7 support
Maintenance advice and troubleshooting, when you need it. You can also activate tailored machine support, direct to your inbox.
▴The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.
Buy direct from the people who made it
Price match promise
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25.00
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 3 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: $25 |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Extended Holiday Returns: Any purchases made between Monday 24th October 2022 and Saturday 24th December 2022, can be returned up to Tuesday 24th January 2023.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
Price match promise
Pay by installments
What is PayBright?
PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting PayBright as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
Widest selection
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
¹Tested to ASTM F558, dust-loaded, at the cleanerhead. Highest-performing Dyson vacuums in the cordless stick and upright categories compared to those markets respectively.
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Talking to us is easy
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Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.
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You can call us at 1-877-397-6622