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Accessibility

Last updated: June 8, 2020

At Dyson, we understand that accessibility is central to creating a high-quality user experience and are committed to making our website accessible to everyone, regardless of technology or ability. 

Our accessibility standards

Our goal is to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, the industry standard best-practice accessibility guidelines. 

How we’re improving the accessibility of our site

We’re continuously working to improve the accessibility of our site. In the meantime, should you experience any difficulties in accessing dysoncanada.ca, don’t hesitate to get in touch.

To reach our goal of conforming to Level AA standard of W3C guidelines, we have taken several measures to make our site accessible, including:

  • building accessibility into each step of our web development process
  • assigning accessibility targets and responsibilities
  • consulting independent accessibility providers to assess and advise on our progress
  • creating accessible PDF manuals for machines released from mid-2020 onwards

Support for accessing our content

We aim to bring all areas of our site up to the same levels of web accessibility. However, some of our older content isn’t always accessible so we are actively working on improving the following issues:

1. Dyson is working to provide accessible PDFs for all new documents and new machines from summer 2020. Should you encounter a non-accessible PDF on the website for an older machine, please contact us for an alternative format and we’ll help to find a solution.

2. We’re currently experiencing accessibility limitations with our site’s video player. Screen reader and keyboard-only users can play and pause a video but have difficulty accessing other controls. We’re working on a solution to this, planned for Summer 2020.

3. Some of our videos do not have captions or audio. If you have difficulties accessing the content within the video, please contact us for more information about the content of the video.

4. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating the Animation Lock.

ShawTrust Accessible Badge

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

If you experience any difficulty in accessing our website, or would like to provide feedback, please contact us on 1-877-397-6622 or email us at support@dysoncanada.ca. We will aim to respond to your email within 24 hours.

Expert customer service, 6 days a week

1-877-397-6622

Mon - Fri: 8am - 7pm, EST

Saturday 9am - 5pm, EST

Direct from Dyson

Price match promise

Best price guaranteed

Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:

• Product must be the exact same model number as it appears on DysonCanada.ca and in stock

• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)

• Authorized dealers are limited to Canadian Tire, Best Buy, Costco, Walmart, Hudson’s Bay, Sears, Home Outfitters, Bed Bath & Beyond, Leons, Home Depot, The Brick, The Shopping Channel, Rona, Home Hardware, Lowes, Visions, London Drugs, Saks Fifth Avenue, Holt Renfrew, Nordstrom, Shoppers Drug Mart and Sephora

• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or demonstrator product

• Product price must not be lower due to an advertising error or misprint

• The following products are excluded from price match promise: V11 Outsize, Corrale™ straightener, Pure Humidify+Cool™

Free shipping and returns

Free shipping and returns

What are my shipping options?

Standard shipping: Free

Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.

Expedited shipping: Due to the ongoing health emergency, expedited shipping has been temporarily suspended as timeframes can no longer be guaranteed by our carrier partners.

Accessories and Spare Parts: $5.99

Shipping for accessories and spare parts is $5.99. Due to the ongoing health emergency, deliveries may take longer than expected.

How long does shipping take?

Estimated delivery times for machines to major cities:

Cities

Standard Shipping (Free) 

Expedited Shipping

To Toronto

2-7 business days

Temporarily suspended 

To Ottawa

2+ weeks

Temporarily suspended

To Greater Montreal

2+ weeks

Temporarily suspended

To Quebec City

2-10 business days

Temporarily suspended

To Winnipeg

5-10 business days

Temporarily suspended

To Halifax

5-10 business days

Temporarily suspended

To Calgary

2-10 business days

Temporarily suspended

To Edmonton

3-10 business days

Temporarily suspended

To Saskatoon

3-10 business days

Temporarily suspended

To Vancouver

3-10 business days

Temporarily suspended

To St. John’s

3-10 business days

Temporarily suspended

Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.

When will my delivery arrive?

Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.

If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.

How do I track my order?

You will be sent a notice of shipment email with tracking information upon the shipment of your order.

Can I ship to a PO Box?

Shipping to PO boxes is not available due to package size restrictions.

Can I ship to a different address than my billing address?

Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.

What happens if I’m not home to receive my shipment?

Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1)    Contact your selected carrier to arrange for a second delivery attempt.

or

2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.

What happens if my order was ‘returned to sender’?

If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

How do I return a product?

If you wish to return any product purchased from Dyson please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.

30-day money back guarantee

30-day money back guarantee

If you wish to return any product purchased from Dyson please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.

Widest selection

Widest selection

DysonCanada.ca offers the widest selection of Dyson machines in Canada, including the latest technologies and newest machines.

Some products are unique to DysonCanada.ca, so in buying direct you can feel confident in finding the right machine for you.