Last updated: June 8, 2020
At Dyson, we understand that accessibility is central to creating a high-quality user experience and are committed to making our website accessible to everyone, regardless of technology or ability.
Our accessibility standards
Our goal is to conform to Level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0, the industry standard best-practice accessibility guidelines.
How we’re improving the accessibility of our site
We’re continuously working to improve the accessibility of our site. In the meantime, should you experience any difficulties in accessing dysoncanada.ca, don’t hesitate to get in touch.
To reach our goal of conforming to Level AA standard of W3C guidelines, we have taken several measures to make our site accessible, including:
- building accessibility into each step of our web development process
- assigning accessibility targets and responsibilities
- consulting independent accessibility providers to assess and advise on our progress
- creating accessible PDF manuals for machines released from mid-2020 onwards
Support for accessing our content
We aim to bring all areas of our site up to the same levels of web accessibility. However, some of our older content isn’t always accessible so we are actively working on improving the following issues:
1. Dyson is working to provide accessible PDFs for all new documents and new machines from summer 2020. Should you encounter a non-accessible PDF on the website for an older machine, please contact us for an alternative format and we’ll help to find a solution.
2. We’re currently experiencing accessibility limitations with our site’s video player. Screen reader and keyboard-only users can play and pause a video but have difficulty accessing other controls. We’re working on a solution to this, planned for Summer 2020.
3. Some of our videos do not have captions or audio. If you have difficulties accessing the content within the video, please contact us for more information about the content of the video.
4. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating the Animation Lock.
If you experience any difficulty in accessing our website, or would like to provide feedback, please contact us on 1-877-397-6622 or email us at email@example.com. We will aim to respond to your email within 24 hours.