Dyson Terms & Conditions

These are the terms and conditions that will apply when you need us to service or repair your Dyson machine. Please read the terms and conditions carefully. By submitting your Dyson machine for service, you agree these Terms and Conditions will govern the repair of your product.

Returning your Dyson machine to us

You may visit a Dyson Service Center to have your Dyson machine serviced and/or repaired.  If you are unable to visit a Dyson Service Center, you may ship your Dyson machine to Dyson for service and/or repair.  Prior to shipping, you must contact Dyson Customer Service (see https://www.dysoncanada.ca/en/support for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If your machine is lost or damaged beyond repair while in Dyson’s possession, we will replace the machine at no cost to you. The replacement machine will adopt your original machine’s warranty.  

If you do not contact Dyson Customer Service prior to shipping, Dyson reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier Dyson shall have no liability for any machine lost, stolen or damaged in transit.

Dyson reserves the right to deny service to any machine lacking proof of purchase.

Repair Service

Dyson will repair your machine in accordance with Dyson service and warranty terms and conditions. If your machine is under warranty, Dyson will perform repairs under the terms of such warranty, provided you have presented satisfactory proof of the machine’s eligibility for repairs. The Dyson warranty becomes effective at the date of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. You will be responsible for any additional charges applicable under or beyond your machine’s warranty, including applicable tax.

Shipped Repairs. You will receive an estimated repair turnaround time when booking your repair service with Dyson Customer Service. Shipped repairs will be returned to you within 14-21 working days. If your repair requires additional time, Dyson will submit a status request to the appropriate team handling your repair and within 72 hours of status request submittal, reach out to you directly with a status and supply information on any further action that may be necessary.

On-site Dropoff. If you bring your machine into a Dyson Service Center for repair you will receive a quoted turnaround time prior to service beginning. Dyson aims to complete all walk in service while the customer waits onsite. However, where parts not on site are needed or additional service time is required, an additional 5-10 business days may be required for completion of services.

While Dyson strives to complete all repairs services within a timely manner, Dyson is not liable for any delay in the event your machine cannot be repaired and returned to you within the above stated timelines.

Repair Parts and Warranty

Genuine Dyson parts ensure your machine continues to work as intended, and that your warranty remains intact. Each part or tool has a 1-year limited warranty. If the part or tool fails within 1-year of repair service, it will be replaced at no cost to you. The repair or replacement of your machine under warranty falls under the original warranty and will not extend the period of the warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty. If your machine is out of warranty, no additional warranty is added to the machine after a repair is completed. The part or tool added to your out of warranty machine will still carry a 1-year limited warranty and be replaced without charge should it fail within 1 year of service.

Payment and Costs of Service

If your Dyson machine is out of warranty, or under warranty but requiring repairs not covered under the Dyson limited warranty (please see https://www.dysoncanada.ca/en/inside-dyson/terms/the-dyson-limited-warranty for details), you will be provided a quote estimating the cost of repairs after an inspection is completed by a Dyson Service Center employee. Before service can begin, you must confirm acceptance of the estimated cost of repairs. If you elect to reject estimated costs, Dyson will ship the machine back to you with no repairs completed, and at no cost to you if your machine is under warranty. You will be responsible for shipping return costs if the machine is out of warranty should you choose to have repairs completed or not. If confirmed to proceed, Dyson will complete the repairs as needed and with due care. Once service is complete, you will be required to promptly complete payment via credit card through Pay By Chat, Dyson’s selected payment processing system. Payment is due immediately upon notice of completion of repair. When it is time to pay, you will receive a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you will receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Only a valid credit card may be accepted as payment. Terms of payment are within Dyson’s sole discretion.

Abandon Product

If you have not claimed your machine and paid all charges due within sixty (60) days after being notified by Dyson that your machine is available to be returned to you, Dyson reserves the right to consider your machine abandoned. Dyson will provide such notice to you at the mobile or e-mail contact address you furnished when you authorized repairs. Dyson reserves the right to dispose of your machine in accordance with applicable provisions of law, and specifically may sell your machine without liability to you. Dyson reserves its statutory and any other lawful liens for unpaid charges.

Counterfeit machines

Following receipt of your Dyson machine, if we inspect it and determine that it is it not a genuine Dyson product (i.e. a counterfeit), you acknowledge and accept that Dyson will not (and is not obligated to) service the machine and may (in its sole discretion) elect to:

      1. arrange for the machine to be returned to you; or

      2. permanently retain or destroy the machine, in exchange for Dyson providing you with a letter confirming that the product is a counterfeit, which you may present to the seller of the product or your credit card company for the purposes of seeking reimbursement of the sum you paid for the counterfeit product.

You recognize that counterfeit Dyson machines are likely to be unsafe for use and that Dyson has legitimate reason to exercise its right to retain/destroy any counterfeit product, in order to (a) prevent personal injury or damage to property (b) prevent resale of counterfeit products and (c) protect the Dyson brand and reputation. Further information on counterfeit products can be found at https://www.dyson.com/campaigns/counterfeit-machines.

Limitation of Liability

DYSON IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. IF YOU ARE A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS AGREEMENT. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, DYSON DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DYSON WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DYSON IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES DYSON DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

Applicable law and jurisdiction

Your use of this website is governed by the provisions of the Civil Code of Quebec and the laws of Canada. You acknowledge and accept that any legal proceedings that may be instituted concerning transactions within your Dyson account or the interpretation, application, fulfilment, entry into force, validity and effects of these terms and conditions must be brought before the court in the judicial district of Montréal in the province of Quebec, Canada.

Taxes

Prices do not include applicable taxes. For the purposes of application of taxes, you confirm that the address indicated when you opened your Dyson Account is the address of your principal place of business. Taxes shall be applied according to the tax rules and laws of the product’s country of destination.

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The Terms of Use and Terms of Purchase (together, the “Terms and Conditions”) are governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with Dyson or relating in any way to your use of the Website or a purchase made on the Website will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

These Terms and Conditions, combined with any limited warranty provided with the product you purchase, the Privacy Policy and the terms and conditions respecting the financing of your purchase, if any (collectively, the “Contract”), constitute the entire agreement between you and Dyson with respect to your use of the Website and any purchase made by you on the Website and supersede all previous agreements, understandings and representations relating thereto. No failure by Dyson to exercise any rights, powers or remedies under the Contract or its delay to do so shall constitute a waiver of these rights, powers or remedies, and all waivers shall be in writing. The single or partial exercise of a right, power or remedy shall not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of the Contract or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of the Contract, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. Dyson shall not be liable for any delay or failure to perform any of its obligations under the Contract if such delay or failure is due to causes beyond its control. You may not assign the Contract to any third party without the prior written consent of Dyson. It is the express wish of the parties that the Contract and all related documents be drawn up in English.

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Not all machines are supported by/connected to the MyDyson App. Machines that are supported by/connected to the app include: Dyson V8™ vacuums, Dyson V10™ vacuums, Dyson V11™ vacuums, Dyson V12™ vacuums, Dyson V15™ vacuums, Dyson Omni-glide vacuum, Dyson Gen5detect™ Absolute vacuum, Dyson Gen5outsize™ Absolute, Dyson V15s Detect Submarine™ vacuum, Dyson 360 Vis Nav™ robot vacuum, Dyson Piston Animal vacuums, Dyson Airwrap™ hair styler, Dyson Supersonic Nural™ hair dryer, Dyson Supersonic™ hair dryer, Dyson Corrale™ hair straightener, Dyson Airstrait™ straightener, Dyson Pure Cool Link™ TP02, Dyson Purifier Cool™ TP07, Dyson Purifier Cool Formaldehyde™ TP09, Dyson Pure Hot+Cool Link™ HP02, Dyson Purifier Hot+Cool™ HP07, Dyson Purifier Hot+Cool Formaldehyde™ HP09, Dyson Purifier Humidify+Cool™ PH03, Dyson Purifier Humidify+Cool Formaldehyde™ PH04, Dyson Pure Cool™ DP04, Dyson Pure Cool Cryptomic™ TP06, Dyson Pure Hot + Cool Cryptomic™ HP06, Dyson Pure Cool™ TP04, Dyson Pure Hot + Cool Cryptomic™ PH01, Dyson Pure Humidify+Cool Cryptomic™ PH02 Dyson Purifier Big+Quiet Formaldehyde BP04, Dyson Purifier Big+Quiet Formaldehyde BP03, Dyson Zone™ noise-cancelling headphones, Dyson OnTrac™ headphones, Dyson HushJet™ Purifier Compact.

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Offer only valid while supplies last. Offer only valid in Canada and on purchases of select eligible new Dyson Machines. Save $100 on Dyson Hushjet™ purifiers HJ10, save $150 on Dyson Hot+Cool™ jet focus fan heaters AM09, Dyson Supersonic™ hairdryer in Prussian Blue/Copper, Dyson Supersonic Nural™ hairdryer in Vinca Blue, Strawberry Bronze, Amber Silk, Ceramic Pink, Dyson Airstrait™ straightener in Prussian Blue/Copper, Ceramic Pink, Amber Silk, Dyson Corrale™ in Copper/Nickel, Dyson V9 vacuum, Dyson V8 Origin vacuum, save $200 on Dyson Purifier Hot+Cool HP1, Dyson Purifier humidify+Cool PH03, Dyson Purifier humidify+Cool PH2 White/Gold, Dyson Purifier Big+Quiet Formaldehyde BP04 Prussian Blue/Gold, Dyson Big Ball Total Clean canister vacuum, Dyson V15™ Detect Absolute, Dyson Ball™ Allergy + upright vacuum, Dyson Airwrap i.d.™ Straight/Wavy in amber Silk. Dyson Ceramic Pink, Prussian Blue/Copper, Jasper Plum, Amber Silk, save $250 on Airwrap i.d.™ Curly/Coily in Ceramic Patina Topaz, save $450 on Dyson WashG1™ wet cleaner, save $1000 on Dyson 360 Viz Nav™ robot vacuum.

This is an exclusive offer and cannot be transferred or shared. Offer does not apply to and may not be used in conjunction with any other offers, sales, coupons, and promotions, with the exception of free/discounted tool, filter, or accessory offers, which may be combined with this offer; however no additional discount will be applied to any discounted tool, filter, or accessory. Offer applies to the full retail price and is only valid on DysonCanada.ca or by visiting your nearest Dyson Store. Offer only available from 5:01 am EST December 11, 2025 to 11:59 pm EST January 8, 2026. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.

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Offer only valid while supplies last. Offer only valid in Canada and on purchases of select refurbished Dyson V15B Detect, Dyson V10B, Dyson V8B, Dyson V11, Dyson Outsize+ Cordless Vacuums, Dyson Purifier Humidify+Cool Formaldehyde PH04, Dyson Purifier Hot+Cool HP10, Dyson Supersonic in Nickel/Copper, Dyson Supersonic Nural in Strawberry Bronze/Blush Pink, Dyson Airwrap multi-styler in Nickel/Copper and Dyson Airstrait in Nickel/Copper.

Excludes all other Dyson machines, tools, parts, accessories and new machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions.  Offer only valid on purchases made between 5:01 a.m. EST December 19, 2025 and 11:59 p.m. EST January 8, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Receive a Dyson Ontrac for free (save $699) when you buy a Dyson V16 Piston Animal Absolute, Dyson V16 Piston Animal Submarine or Dyson V16 Piston Animal together. To be eligible for a refund on your bundle purchase, all machines included in the bundle must be returned together. Partial returns of individual items from the bundle are not permitted and will not qualify for a refund. Refunds will only be processed once all items from the original bundle have been received and verified.

Excludes all other Dyson machines, tools, parts, accessories and refurbished machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 8:45 a.m. EST November 30th, 2025 and 11:59 p.m. EST January 8th, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Bundle and purchase a Dyson AM07 tower fan for $199 (save $300) when you buy a Purifier Humidify+Cool PH03, Purifier Humidify+Cool PH2 De-Nox, Purifier Cool TP07™ purifying fan Black/Nickel, Purifier Cool Formaldehyde™ TP09 purifying fan Nickel/Gold, Purifier Cool PC1 White, Purifier Hot+Cool HP1s, Purifier Cool PC2 De-Nox White/Gold, Purifier Hot+Cool HP2 De-NOx White/Gold, Purifier Big+Quiet Formaldehyde BP03, Purifier Big+Quiet Formaldehyde BP04, Hushjet purifier compact HJ10 together. To be eligible for a refund on your bundle purchase, all machines included in the bundle must be returned together. Partial returns of individual items from the bundle are not permitted and will not qualify for a refund. Refunds will only be processed once all items from the original bundle have been received and verified.

Excludes all other Dyson machines, tools, parts, accessories and refurbished machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 12:01 p.m. EST November 14th, 2025 and 11:59 p.m. EST January 8th, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Bundle and purchase a Dyson Supersonic Nural ™ hair dryer in Prussian Blue/Copper for $299.99 (save $330) when you buy a Dyson V15 Detect Absolute™, 360 VisNav™, V11, V8, Cyclone V10 Animal+, V9 Motorbar, Ball Allergy+, Ball Animal 3, Big Ball Turbinehead, or Big Ball Total Clean, select Airwrap Co-anda 2x™ , Airwrap i.d.™, Supersonic™, Supersonic "r™" Pro in Vinca blue, Supersonic "r™", Supersonic Nural™, Corrale™, Airstrait™ together. To be eligible for a refund on your bundle purchase, all machines included in the bundle must be returned together. Partial returns of individual items from the bundle are not permitted and will not qualify for a refund. Refunds will only be processed once all items from the original bundle have been received and verified.

Excludes all other Dyson machines, tools, parts, accessories and refurbished machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 3.:30 p.m. EST December 16th, 2025 and 11:59 p.m. EST January 8th, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Qualifying customers will receive 10% off the full price of one machine from in-stock air treatment, vacuum, and hair care technology, site-wide. Coupon valid for 30 days from receipt. Limit of one (1) discount on one machine per customer and may not be combined with promotions or discounts on other items added to the same basket. Offer cannot be transferred or shared. Offer only valid on DysonCanada.ca, Dyson Demo Stores, Dyson Service Centers, and through the Dyson Helpline. Exclusions: Spares & Accessories, refurbished machines, Dyson Chitosan™ styling products, Dyson Omega™ hair care, Dyson Supersonic r™ Professional hair dryer, Dyson Supersonic r™ hair dryer, Dyson Airwrap Co-anda2x™ multi-styler and dryer and Dyson Piston Animal vacuums, Dyson HushJet™ Purifiers.  Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.

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When you select 2-day shipping in your checkout, we will aim to deliver your machine within 3 business days. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale. Issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. We may need to contact some customers, to validate credentials which could impact delivery timeframes. Dyson cannot guarantee delivery before December 25, 2025. Your machine will be shipped with Purolator. If no one is in when Purolator call, they will leave a card saying that they have tried to deliver your machine. You must then follow the instructions on the card. Dyson Canada will not pay the cost of a redelivery. This offer is only valid in Canada and excludes all tools, parts and accessories. Offer only valid on purchases made between 7:00 am EST December 15, 2025 and 11:59 pm EST December 22, 2025 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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*National and regional zone: Order by December 19 for delivery by December 25. Delivery is not guaranteed for events outside our control.

**Local zone: Order by December 22 for delivery by December 25. Delivery is not guaranteed for events outside our control

*National Zone:

Atlantic Canada (Mainland)

• Halifax, NS
• Fredericton, NB
• Charlottetown, PE

Atlantic Canada (Extended)

• St. John’s, NL

Western Canada

• Winnipeg, MB
• Saskatoon / Regina, SK
• Calgary, Edmonton, AB
• Vancouver, BC

*Regional Zone Cities:

Southern Ontario (Beyond GTA)

• London
• Windsor
• Kitchener–Waterloo
• Guelph
• St. Catharines

Northern Ontario

• Sudbury
• North Bay

Eastern Ontario

• Ottawa – K1A–K4C
• Kingston – K7K–K7P

**Local Zones:

• Mississauga (origin to origin)
• Brampton
• Oakville
• Vaughan
• Markham
• Toronto

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