Track my order

The order number will be on the email confirmation.

Order updates will be provided by Dyson via email. You may also receive emails from the courier delivering the order.

For any questions regarding your order, we invite you to contact our customer service at 1-877-397-6622. 

If you’d like to return a Dyson machine* for a full refund, you need to return the machine within 30 days from the delivery date. 

Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.

Purchases made directly from a Dyson Demo Store in Canada are eligible for a full refund on the original method of payment within 30 days of the purchase date. An eligible return must occur at a Dyson Demo Store in Canada and include: the original receipt, the original payment card, all attachments and accessories.

Dyson Demo Store purchases presented with a gift receipt are eligible for exchange only, of equal or greater value, within 30 days of the purchase date. An eligible exchange must occur at a Dyson Demo Store in Canada and include all attachments and accessories.

The Dyson outlet's refurbished machines and Final Sale items (including Dyson Airwrap first generation) are final sale and are not eligible for returns. They are only eligible for warranty service. If your machine arrived damaged or you have received the wrong product, please contact us.

Intentional cosmetic decoration or modification that may impact a product’s resale, refurbishment, restoration or usability will void the terms of your product’s warranty and the Dyson return policy.

Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.

For any questions regarding your order, we invite you to contact our customer service at 1-877-397-6622. You can also use other means to contact us here.