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Exclusive machines and offers

Shop exclusive Dyson machines, unique colourways, and special gift editions available only on DysonCanada.ca and at Dyson Demo Stores.

Enjoy access to limited-time offers, exclusive bundles, and promotions designed to deliver added value when shopping directly with Dyson.

Extended holiday returns

Purchases made between November 1st and December 25th can be returned up until 5:00 PM CST on January 31st, 2027.

How do I return a product?

Buy risk free with free 30-day returns.

Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.

Personalised accessories and accompanying machines cannot be returned, refunded, or exchanged once your order is placed. If your personalised accessory or accompanying machine arrives damaged, defective, or the personalisation was applied incorrectly, please contact Dyson Support.

If you wish to return any product purchased from Dysoncanada.ca, visit our returns portal to initiate a return.

If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label.

Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.

What are my shipping options?

Standard shipping: Free

Shipping via Purolator or Canada Post is free of charge when ordering a machine or accessory over $50 from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.

Expedited shipping: $25

If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.

Formulations, Accessories and Spare Parts: $5.99 or Free

Shipping cost for orders under $50 is $5.99; free shipping on orders $50 and over. Orders will be shipped within 2-7 business days via Canada Post.

How long does shipping take?

Estimated delivery times to major cities:

Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.

When will my delivery arrive?

Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.

Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.

If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.

How do I track my order?

You will be sent a notice of shipment email with tracking information upon the shipment of your order.

Can I ship to a PO Box?

Shipping to PO boxes is not available due to package size restrictions.

Can I ship to a different address than my billing address?

Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.

What happens if I’m not home to receive my shipment?

Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1)    Contact your selected carrier to arrange for a second delivery attempt.

or

2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.

What happens if my order was ‘returned to sender’?

If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Best price guaranteed

Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:

• Product must be the exact same model number as it appears on DysonCanada.ca and in stock

• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)

• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Home Hardware, London Drugs, Lowes, Rona, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.

• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.

• Product price must not be lower due to an advertising error or misprint 

Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.

All new Dyson machines purchased directly from DysonCanada.ca or Dyson Demo Stores come with Dyson’s standard manufacturer warranty of up to 5 years for added peace of mind.

Customers can register their machine online to access warranty support, product care information, troubleshooting guidance, and expert help from Dyson.

Buying directly from Dyson helps ensure customers receive authentic products, dedicated owner support, and direct service assistance if needed.

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