Dyson Terms & Conditions

These are the terms and conditions that will apply when you need us to service or repair your Dyson machine. Please read the terms and conditions carefully. By submitting your Dyson machine for service, you agree these Terms and Conditions will govern the repair of your product.

Returning your Dyson machine to us

You may visit a Dyson Service Center to have your Dyson machine serviced and/or repaired.  If you are unable to visit a Dyson Service Center, you may ship your Dyson machine to Dyson for service and/or repair.  Prior to shipping, you must contact Dyson Customer Service (see https://www.dysoncanada.ca/en/support for additional details) to obtain a carrier shipping label and confirm your proof of purchase. If your machine is lost or damaged beyond repair while in Dyson’s possession, we will replace the machine at no cost to you. The replacement machine will adopt your original machine’s warranty.  

If you do not contact Dyson Customer Service prior to shipping, Dyson reserves the right to deny service in its sole discretion and is not responsible for returning, repairing or replacing your machine. In selecting the carrier of your choosing, you are solely responsible for obtaining proof of delivery and you will bear any risk of loss and where you choose your own carrier Dyson shall have no liability for any machine lost, stolen or damaged in transit.

Dyson reserves the right to deny service to any machine lacking proof of purchase.

Repair Service

Dyson will repair your machine in accordance with Dyson service and warranty terms and conditions. If your machine is under warranty, Dyson will perform repairs under the terms of such warranty, provided you have presented satisfactory proof of the machine’s eligibility for repairs. The Dyson warranty becomes effective at the date of purchase. If you do not have your proof of purchase, your warranty will start 90 days after the date of manufacture, according to Dyson’s records. You will be responsible for any additional charges applicable under or beyond your machine’s warranty, including applicable tax.

Shipped Repairs. You will receive an estimated repair turnaround time when booking your repair service with Dyson Customer Service. Shipped repairs will be returned to you within 14-21 working days. If your repair requires additional time, Dyson will submit a status request to the appropriate team handling your repair and within 72 hours of status request submittal, reach out to you directly with a status and supply information on any further action that may be necessary.

On-site Dropoff. If you bring your machine into a Dyson Service Center for repair you will receive a quoted turnaround time prior to service beginning. Dyson aims to complete all walk in service while the customer waits onsite. However, where parts not on site are needed or additional service time is required, an additional 5-10 business days may be required for completion of services.

While Dyson strives to complete all repairs services within a timely manner, Dyson is not liable for any delay in the event your machine cannot be repaired and returned to you within the above stated timelines.

Repair Parts and Warranty

Genuine Dyson parts ensure your machine continues to work as intended, and that your warranty remains intact. Each part or tool has a 1-year limited warranty. If the part or tool fails within 1-year of repair service, it will be replaced at no cost to you. The repair or replacement of your machine under warranty falls under the original warranty and will not extend the period of the warranty; however, your warranty will be extended for any time your machine is being repaired or retained for work being performed under the warranty. If your machine is out of warranty, no additional warranty is added to the machine after a repair is completed. The part or tool added to your out of warranty machine will still carry a 1-year limited warranty and be replaced without charge should it fail within 1 year of service.

Payment and Costs of Service

If your Dyson machine is out of warranty, or under warranty but requiring repairs not covered under the Dyson limited warranty (please see https://www.dysoncanada.ca/en/inside-dyson/terms/the-dyson-limited-warranty for details), you will be provided a quote estimating the cost of repairs after an inspection is completed by a Dyson Service Center employee. Before service can begin, you must confirm acceptance of the estimated cost of repairs. If you elect to reject estimated costs, Dyson will ship the machine back to you with no repairs completed, and at no cost to you if your machine is under warranty. You will be responsible for shipping return costs if the machine is out of warranty should you choose to have repairs completed or not. If confirmed to proceed, Dyson will complete the repairs as needed and with due care. Once service is complete, you will be required to promptly complete payment via credit card through Pay By Chat, Dyson’s selected payment processing system. Payment is due immediately upon notice of completion of repair. When it is time to pay, you will receive a secure Pay Via Chat link to your smart device. Open the link and enter your American Express, Mastercard, or Visa details. Once you submit your payment, you will receive an immediate confirmation of your order and can have your receipt printed or emailed to you. Only a valid credit card may be accepted as payment. Terms of payment are within Dyson’s sole discretion.

Abandon Product

If you have not claimed your machine and paid all charges due within sixty (60) days after being notified by Dyson that your machine is available to be returned to you, Dyson reserves the right to consider your machine abandoned. Dyson will provide such notice to you at the mobile or e-mail contact address you furnished when you authorized repairs. Dyson reserves the right to dispose of your machine in accordance with applicable provisions of law, and specifically may sell your machine without liability to you. Dyson reserves its statutory and any other lawful liens for unpaid charges.

Counterfeit machines

Following receipt of your Dyson machine, if we inspect it and determine that it is it not a genuine Dyson product (i.e. a counterfeit), you acknowledge and accept that Dyson will not (and is not obligated to) service the machine and may (in its sole discretion) elect to:

      1. arrange for the machine to be returned to you; or

      2. permanently retain or destroy the machine, in exchange for Dyson providing you with a letter confirming that the product is a counterfeit, which you may present to the seller of the product or your credit card company for the purposes of seeking reimbursement of the sum you paid for the counterfeit product.

You recognize that counterfeit Dyson machines are likely to be unsafe for use and that Dyson has legitimate reason to exercise its right to retain/destroy any counterfeit product, in order to (a) prevent personal injury or damage to property (b) prevent resale of counterfeit products and (c) protect the Dyson brand and reputation. Further information on counterfeit products can be found at https://www.dyson.com/campaigns/counterfeit-machines.

Limitation of Liability

DYSON IS NOT RESPONSIBLE FOR ANY FAILURES OR DELAYS IN PERFORMING UNDER THIS AGREEMENT THAT ARE DUE TO EVENTS OUTSIDE OF ITS REASONABLE CONTROL. IF YOU ARE A CONSUMER, YOU MAY HAVE CERTAIN ADDITIONAL RIGHTS WITH REGARD TO SERVICES AND PRODUCTS PROVIDED UNDER THIS AGREEMENT. PLEASE REFER TO YOUR LOCAL CONSUMER AUTHORITY FOR MORE INFORMATION ABOUT YOUR RIGHTS. IF NOT COVERED BY THESE RIGHTS, DYSON DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST, CORRUPTED, OR COMPROMISED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, DYSON WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, DYSON IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT OF YOUR ORDER. IN CONSUMER CASES, THE LIABILITY FOR (1) PERSONAL DEATH AND INJURY AND (2) FRAUD MAY BE WIDER THAN NEGLIGENCE CAUSED LOSS AND IN SUCH CASES DYSON DOES NOT SEEK TO EXCLUDE THIS LIABILITY.

Applicable law and jurisdiction

Your use of this website is governed by the provisions of the Civil Code of Quebec and the laws of Canada. You acknowledge and accept that any legal proceedings that may be instituted concerning transactions within your Dyson account or the interpretation, application, fulfilment, entry into force, validity and effects of these terms and conditions must be brought before the court in the judicial district of Montréal in the province of Quebec, Canada.

Taxes

Prices do not include applicable taxes. For the purposes of application of taxes, you confirm that the address indicated when you opened your Dyson Account is the address of your principal place of business. Taxes shall be applied according to the tax rules and laws of the product’s country of destination.

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The Terms of Use and Terms of Purchase (together, the “Terms and Conditions”) are governed by the laws of the province of Ontario and the laws of Canada applicable therein unless the applicable laws of your province of residence requires that the laws of such province to govern, in which case, the laws of such province are to govern. The exclusive jurisdiction for any claim, action or dispute with Dyson or relating in any way to your use of the Website or a purchase made on the Website will be in the courts of the province of Ontario unless required otherwise by applicable laws of your province of residence. The parties hereby expressly agree to exclude the application of the United Nations Convention on Contracts for the International Sale of Goods as amended, replaced or re-enacted from time to time.

These Terms and Conditions, combined with any limited warranty provided with the product you purchase, the Privacy Policy and the terms and conditions respecting the financing of your purchase, if any (collectively, the “Contract”), constitute the entire agreement between you and Dyson with respect to your use of the Website and any purchase made by you on the Website and supersede all previous agreements, understandings and representations relating thereto. No failure by Dyson to exercise any rights, powers or remedies under the Contract or its delay to do so shall constitute a waiver of these rights, powers or remedies, and all waivers shall be in writing. The single or partial exercise of a right, power or remedy shall not prevent its subsequent exercise or the exercise of any other right, power or remedy. If any provision of the Contract or part thereof is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or unenforceability of that provision will not affect the legality, validity or enforceability of the remainder of the provision or the remaining provisions of the Contract, as the case may be, or the legality, validity or enforceability of that provision or part thereof in any other jurisdiction. Dyson shall not be liable for any delay or failure to perform any of its obligations under the Contract if such delay or failure is due to causes beyond its control. You may not assign the Contract to any third party without the prior written consent of Dyson. It is the express wish of the parties that the Contract and all related documents be drawn up in English.

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Not all machines are supported by/connected to the MyDyson App. Machines that are supported by/connected to the app include: Dyson V8™ vacuums, Dyson V10™ vacuums, Dyson V11™ vacuums, Dyson V12™ vacuums, Dyson V15™ vacuums, Dyson Omni-glide vacuum, Dyson Gen5detect™ Absolute vacuum, Dyson Gen5outsize™ Absolute, Dyson V15s Detect Submarine™ vacuum, Dyson 360 Vis Nav™ robot vacuum, Dyson Piston Animal vacuums, Dyson Airwrap™ hair styler, Dyson Supersonic Nural™ hair dryer, Dyson Supersonic™ hair dryer, Dyson Corrale™ hair straightener, Dyson Airstrait™ straightener, Dyson Pure Cool Link™ TP02, Dyson Purifier Cool™ TP07, Dyson Purifier Cool Formaldehyde™ TP09, Dyson Pure Hot+Cool Link™ HP02, Dyson Purifier Hot+Cool™ HP07, Dyson Purifier Hot+Cool Formaldehyde™ HP09, Dyson Purifier Humidify+Cool™ PH03, Dyson Purifier Humidify+Cool Formaldehyde™ PH04, Dyson Pure Cool™ DP04, Dyson Pure Cool Cryptomic™ TP06, Dyson Pure Hot + Cool Cryptomic™ HP06, Dyson Pure Cool™ TP04, Dyson Pure Hot + Cool Cryptomic™ PH01, Dyson Pure Humidify+Cool Cryptomic™ PH02 Dyson Purifier Big+Quiet Formaldehyde BP04, Dyson Purifier Big+Quiet Formaldehyde BP03, Dyson Zone™ noise-cancelling headphones, Dyson OnTrac™ headphones, Dyson HushJet™ Purifier Compact.

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Offer valid while supplies last. Offer only valid in Canada and on purchases of Dyson PencilVac Fluffycones™ cordless stick vacuum.

Excludes all other Dyson machines, tools, parts, accessories and new machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 5:01 a.m. EST November 6th, 2026 and 11:59 p.m. EST November 12th, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice..

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Save $200 on the Dyson V8 Cyclone cordless vacuum. Offer only valid in Canada, while supplies last. 

Excludes all other Dyson machines, tools, parts, accessories, and refurbished machines. Offer does not apply and may not be combined with any other offers, sales, rebates, coupons, or promotions. Valid only on purchases made between 5:01 a.m. EST on November 12, 2026, and 11:59 p.m. EST on December 3, 2026, by Canadian residents who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases made by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend, or otherwise modify this promotion at any time without notice.

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Offer valid while supplies last. Offer only valid in Canada and on purchases of Dyson Purifier Cool PC2 De-Nox.

Excludes all other Dyson machines, tools, parts, accessories and new machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 5:01 a.m. EST November 11th, 2026 and 11:59 p.m. EST December 31st, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice..

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Offer only valid while supplies last. Offer only valid in Canada and on purchases of select refurbished Dyson machines: V8, V12 , V15 Detect, V8 Absolute, V12 Absolute and V15 Detect Absolute cordless Vacuums, Dyson Purifier Hot+Cool HP10, Dyson Purifier Hot+Cool HP2 De-NOx, Dyson Purifier Humidify+Cool PH2 De-NOx, Dyson Purifier Hot+Cool HP1 (in Black and White/Silver), DysonSupersonic r™ in Jasper Plum, Dyson Supersonic in Nickel/Copper, Dyson Supersonic Nural (in Jasper plum, Amber Silk, Prussian Blue and Ceramic apricot / Topaz),  Dyson Airwrap Complete Long Diffuse in Nickel/Copper, Dyson Airstrait (in Amber Silk, Jasper Plum and Ceramic apricot / Topaz), Dyson Airwrap i.d.™ Straight+Wavy (in Amber Silk, Prussian Blue and Ceramic apricot / Topaz), and Dyson Airwrap i.d.™Curly+Coily (in Jasper plum, Amber Silk, Prussian Blue and Ceramic apricot / Topaz).

Excludes all other Dyson machines, tools, parts, accessories and new machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 5:01 a.m. EST October 30th, 2026 and 11:59 p.m. EST November 19th, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice..

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Save $150 on the Dyson PencilWash™ wet floor cleaner when purchased with Dyson V16 Piston Animal, Dyson V16 Piston Animal + Auto-empty Dok™, Dyson V16 Piston Animal + Floor Dok™, Dyson V15 Detect™, Dyson V15 Detect™ + Dok, Dyson V11™, Dyson V10 Konical™, Dyson V10 Konical™ + Auto-empty Dok™, Dyson V9 Motorbar™, and Dyson V8 Cyclone.

To be eligible for a refund on your bundle purchase, all machines included in the bundle must be returned together. Partial returns of individual items from the bundle are not permitted and will not qualify for a refund. Refunds will only be processed once all items from the original bundle have been received and verified. 

Excludes all other Dyson machines, tools, parts, accessories, and refurbished machines. Offer does not apply and may not be combined with any other offers, sales, rebates, coupons, or promotions. Valid only on purchases made between 5:01 a.m. EST on November 03, 2026, and 11:59 p.m. EST on November 11, 2026, by Canadian residents who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases made by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend, or otherwise modify this promotion at any time without notice.

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Bundle and save $5 on Dyson travel bag  with the purchase of any Dyson Airstrait™ dryer and straightener, Dyson Corrale™ straightener, Dyson Corrale CoolShine™ hair straightener, Dyson Airsmooth™ styling brush, Dyson Supersonic Nural™ hair dryer, Dyson Supersonic r™ hair dryer, Dyson Supersonic™ Travel hair dryer, Dyson Airwrap i.d.™ multi-styler and dryer in Straight+Wavy and Curly+Coily, and Dyson Airwrap Co-anda2x™ multi-styler and dryer in Straight+Wavy and Curly+Coily. To be eligible for a refund on your bundle purchase, all machines included in the bundle must be returned together. Partial returns of individual items from the bundle are not permitted and will not qualify for a refund. Refunds will only be processed once all items from the original bundle have been received and verified. 

Excludes all other Dyson machines, tools, parts, accessories, and refurbished machines. Offer does not apply and may not be combined with any other offers, sales, rebates, coupons, or promotions. Valid only on purchases made between 5:01 a.m. EST on October 26, 2026, and 11:59 p.m. EST on November 11, 2026, by Canadian residents who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases made by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend, or otherwise modify this promotion at any time without notice.

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Get a free Dyson 02 Probiotic cleaning solution worth $29.99 with every Dyson Spot+Scrub™ Ai wet and dry robot vacuum cleaner purchase.

Excludes all other Dyson machines, tools, parts, accessories, and refurbished machines. Offer does not apply and may not be combined with any other offers, sales, rebates, coupons, or promotions. Valid only on purchases made between 5:01 a.m. EST on November 10, 2026, and 11:59 p.m. EST on December 31, 2026, by Canadian residents who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases made by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend, or otherwise modify this promotion at any time without notice.

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Offer only valid while supplies last. Offer only valid in Canada and on purchases of eligible Dyson filters when bundled with select purifier: Dyson 360° Glass HEPA+Carbon filter, K-Carbon Filter, 360° Glass HEPA filter, Electrostatic hepa filter and Active carbon filter.

Excludes all other Dyson machines, tools, parts, accessories and refurbished machines. Does not apply, and may not be used, in conjunction with any other offers, sales, rebates, coupons, or promotions. Offer only valid on purchases made between 12:01 p.m. EST May 15, 2026 and 11:59 p.m. EST Dec 31, 2026 by residents of Canada who select a shipping address in Canada. This offer is for end-user customers only and does not apply to purchases by distributors, resellers, retailers or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this promotion at any time without notice.

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Qualifying customers will receive 10% off the full price of one machine from in-stock air treatment, vacuum, and hair care technology, site-wide. Coupon valid for 30 days from receipt. Limit of one (1) discount on one machine per customer and may not be combined with promotions or discounts on other items added to the same basket. Offer cannot be transferred or shared. Offer only valid on DysonCanada.ca, Dyson Demo Stores, Dyson Service Centers, and through the Dyson Helpline. Exclusions: Spares & Accessories, refurbished machines, Dyson Airwrap Co-anda2x™ multi-styler and dryer, Dyson HushJet™ Purifiers, Dyson HushJet™ Big+Quiet Cool Pure+ Formaldehyde air purifier, Dyson HushJet™ mini portable fans, Dyson Airsmooth™, Dyson Corrale Coolshine™, and Dyson Supersonic Travel™ hair dryers. Additional purchases not eligible for discount. Offer only valid while supplies last and does not apply to prior purchases. Offer only valid for end-user customers and does not apply to purchases by distributors, resellers, retailers, or other parties. Dyson reserves the right to withdraw, amend or otherwise modify this offer at any time without notice.

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By purchasing a subscription, you agree to Dyson’s website Terms and Conditions of Sale and these subscription terms. Where they conflict, these subscription terms prevail.

About the subscription:  

Your subscription provides recurring deliveries of the selected product(s) to your nominated address in return for a recurring subscription fee. Each product type that you subscribe to constitutes a separate subscription.

Your checkout summary and order confirmation will specify the subscribed product(s), delivery frequency, subscription fee and applicable delivery timeframe.

Duration:

The initial term of your subscription is determined by the selected shipment frequency of your products. After the first shipment, the subscription will renew for the same period on a rolling basis, until cancelled or terminated.

There is no minimum fixed duration. You can cancel your subscription at any time – for more detail, please refer to the “Changing, skipping, pausing or cancelling your subscription” section.

Pricing and payment:

We will charge the subscription fee to your selected payment method for each scheduled delivery until your subscription is cancelled or terminated. You will not be charged for any delivery that you skip or while your subscription is paused..

Shipment:

We will deliver the subscribed product(s) at the frequency selected at checkout. Any default frequency suggested by Dyson is based on expected product use or replacement rates. Where available, you may choose a different frequency.

We will email you  3 days before each scheduled shipment. The email will state the deadline for making changes that apply to that shipment.

Right of withdrawal:

You may withdraw from your subscription within 14 calendar days after receiving your first subscription shipment. You will receive a full refund of the subscription fee, provided the returned product remains sealed. For hygiene reasons, the right of withdrawal does not apply once the product seal has been broken. You must arrange and pay for the return.

Dyson will refund the applicable subscription fee within 14 calendar days after receiving the returned product.

Returns :

After the first shipment, subsequent subscription shipments are subject to the returns policy in Dyson’s Terms and Conditions of Sale.

This does not affect your statutory rights where a product is faulty, defective or does not match your order.

Changing, skipping, pausing or cancelling your subscription:

You may change the products in your subscription, skip your next shipment, pause your subscription indefinitely or cancel it at any time through your account or by contacting Customer Service.

If you skip a shipment, you will not be charged for it and your subsequent shipments will continue as scheduled.

If you pause your subscription, shipments and charges will stop until you reactivate it.

If you cancel your subscription, shipments and charges will stop. To restart it, you must sign up again.

Changes, skips, pauses and cancellations submitted more than 3 working days before a scheduled shipment will apply to that shipment. Requests submitted later will apply from the following shipment.

Dyson’s right to amend, suspend or terminate your subscription:

Dyson may change subscription prices, product availability, delivery timeframes or other subscription terms. We will give you reasonable prior notice and at least 30 days’ notice before a change takes effect. You may cancel your subscription if you do not accept the change.

Dyson may suspend shipments if it cannot charge your selected payment method. 

Dyson may terminate your subscription if a product is discontinued or expected to remain unavailable for an extended period, or if your selected payment method rejects the subscription charge 3 consecutive times. We will notify you in writing and, where applicable, give reasonable prior notice.