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Vous pouvez mettre à jour vos préférences en matière de communication à tout moment dans la section Rester en contact de votre compte Dyson. Si vous avez un compte Dyson, vous pouvez vous connecter ci-dessous pour gérer vos options de communication.

Soutien pour votre aspirateur robot Dyson 360 Heurist🅪

Dyson 360 Heurist🅪

Enregistrer votre garantie

Bénéficiez d’un soutien technique complet, d’exclusivités offertes aux propriétaires et plus encore lorsque vous enregistrez votre appareil. Ne manquez pas l’occasion.

  • Commencer

    Commencez à l’utiliser rapidement grâce à notre guide étape par étape.

  • Aspirateur robot Dyson 360 HeuristMC sur sa station de charge
    Ouvrir la transcription de la vidéo

L’application Dyson Link est essentielle pour tirer le maximum de votre robot

L’application Dyson Link vous permet de contrôler votre robot, peu importe où vous vous trouvez. Vous pouvez lancer le nettoyage, vérifier le progrès de votre robot ou accéder au dépannage. Si ce n’est pas déjà fait, téléchargez l’application dès maintenant pour profiter de plus de fonctions et des dernières mises à jour.

L’application Dyson Link a obtenu une note de 4,2/5

(moyenne en date de mai 2020)

Connecter votre robot à l’application Dyson Link

Suivez ces étapes pour connecter votre appareil et effectuer un nettoyage.

  • Étape 1. Télécharger l’application Dyson Link

    Une fois téléchargée, sélectionnez « Add machine » (ajouter un appareil). Choisissez votre robot et suivez le processus de configuration de l’application.

  • Étape 2. Connecter votre appareil

    Assurez-vous que votre robot est sur sa station de charge, puis tenez votre appareil à proximité du bouton du robot. Suivez ensuite les instructions à l’écran. Votre robot se connectera.

  • Étape 3. Préparer votre maison

    Retirez les objets sur le plancher, rangez les cordons et ouvrez les portes intérieures. Vous êtes maintenant prêt à lancer votre premier nettoyage.

  • Étape 4. Commencer le nettoyage

    Assurez-vous que votre robot est sur sa station, puis utilisez l’application pour choisir un mode de puissance et lancer un nettoyage « All areas » (toutes les pièces). Le déplacement en T de votre robot lui permet de se localiser.

  • Étape 5. Pendant un processus de nettoyage

    Votre robot pourrait retourner à la station pour recharger sa batterie, puis reprendre le nettoyage. Si quelque chose d’autre se produit, vous pouvez utiliser l’application pour dégager le robot.

  • Étape 6. Nettoyage terminé

    Lorsque le robot a terminé le nettoyage, il retourne à sa station de charge. Vous pouvez voir le déroulement du nettoyage à l’écran d’accueil de l’application.

Dépannage lors de la configuration du robot

Qu’est-ce qui peut causer des erreurs de connexion et comment puis-je les régler à la maison?

Votre robot accède au nuage Dyson et à l’application Dyson Link au moyen de la connexion Wi-Fi de votre téléphone. Si la connexion est interrompue, vous pourriez ne pas pouvoir contrôler votre robot, accéder aux données cartographiques dans le nuage Dyson et commencer vos nettoyages programmés. L’application Dyson Link indiquera également la source du problème et fournira plus de renseignements sur la résolution du problème.
Si le voyant de la connexion Wi-Fi de votre robot n’est pas allumé, il est possible qu’il ne puisse pas se connecter à votre réseau à la maison. Assurez-vous que votre réseau sans fil domestique fonctionne correctement. S’il fonctionne, mais que le voyant du réseau Wi-Fi reste allumé, il pourrait y avoir un problème avec le nuage Dyson que nous devrons régler de notre côté.
Veuillez noter que si le voyant du réseau Wi-Fi du robot n’est pas allumé, ça indique s’il y a un problème de connexion entre le robot et le réseau Wi-Fi de votre maison, plutôt qu’un problème avec le nuage Dyson.

Que signifie « returning to start » (revenir au début)?

Ça signifie que votre robot retourne à la station de charge. Ce message s’affiche à la fin de chaque nettoyage réussi, même s’il a commencé à la station.

Pourquoi mon robot n’a-t-il pas terminé son nettoyage?

Si votre robot éprouve des difficultés pendant un nettoyage, un anneau ambre s’affichera autour de la section des icônes. Un voyant supplémentaire s’allumera, indiquant la cause du problème. Si ça se produit, vous pouvez régler le problème depuis l’application en suivant les étapes à l’écran.

Que dois-je faire si mon robot ne peut pas retourner à la station?

Ceci peut se produire si vous prenez le robot et le mettez à un autre endroit, si l’éclairage change beaucoup ou si le robot ne voit pas suffisamment bien pour s’orienter. Votre robot essaiera d’abord de reconnaître son emplacement en nettoyant des zones proches de sa dernière position connue. Si ça ne fonctionne pas, il nettoiera de manière aléatoire jusqu’à ce qu’il trouve un endroit qu’il reconnaît. Vous pouvez régler ce problème en remettant votre robot sur sa station.

Pourquoi mon robot n’a-t-il pas nettoyé toute la pièce, mais affiche un nettoyage complété et est retourné à la station?

Le robot essaiera toujours de nettoyer toutes les pièces auxquelles il a accès. À l’occasion, il pourrait éviter une zone s’il considère le trajet pour s’y rendre risqué, comme s’il risque de rester coincé ou de se perdre.

  • Contrôler le robot Dyson 360 HeuristMC avec un téléphone intelligent

    Apprendre à connaître votre robot

    Nous vous recommandons d’effectuer quelques nettoyages afin d’apprendre à connaître votre robot. Vous pourrez ensuite passer à la cartographie afin de profiter de plus de fonctions de votre robot.

  • Cartographier votre maison

    Créer une carte de votre maison au moyen de l’application Dyson Link permettra à votre robot de connaître la configuration des pièces. Vous profiterez ainsi de fonctions supplémentaires et d’un nettoyage plus efficace.

  • Robot Dyson 360 HeuristMC nettoyant une pièce
    Ouvrir la transcription de la vidéo
  • Créer une carte de votre maison

    Il peut être long de créer une carte complète, surtout si votre maison est plus grande (environ 3 heures pour 100 m2). Pendant le processus de cartographie, laissez votre robot créer la carte. Il retournera seul à la station une fois la cartographie terminée.

  • Diviser votre carte en pièces

    Une fois votre carte divisée en pièces ou zones, vous pouvez choisir le moment du nettoyage et la façon dont chaque pièce sera nettoyée, pour un contrôle accru.

  • Personnaliser votre nettoyage

    En utilisant l’application Dyson Link, vous pouvez maintenant contrôler votre robot de façon à ce qu’il nettoie ou évite certaines zones, instantanément ou dans le cadre d’un nettoyage prévu. Vous pouvez également sélectionner un mode de puissance pour chaque zone. Quiet (silencieux) pour les nettoyages à faible niveau de bruit, High (élevé) pour une puissance d’aspiration élevée ou Max (puissance maximale) pour un nettoyage en profondeur.

  • Prendre le contrôle

    Vous pouvez obtenir des nettoyages encore plus efficaces en établissant des zones interdites, en empêchant votre robot de grimper sur des surfaces inégales ou en désactivant la brosse dans les zones où il y a des câbles ou des rebords de tapis lâches.

Comprendre le fonctionnement de la cartographie

Que dois-je faire avant de commencer la cartographie?

Avant de cartographier votre maison, il est recommandé de ramasser les objets qui traînent sur le plancher et d’ouvrir les portes intérieures. Vous devrez aussi télécharger l’application Dyson Link sur votre téléphone intelligent et y connecter votre robot. Placez ensuite votre robot sur la station, puis commencez la cartographie.

Combien de temps devrais-je prévoir pour la cartographie?

La création d’une carte complète peut prendre du temps. La durée dépend de la superficie de votre maison, donc prévoyez quelques heures. Nos ingénieurs estiment que le robot a besoin de 3 heures par 100 m2 de plancher.
Le robot cartographie en suivant le même schéma que pour nettoyer. Il se déplace en spirales dans chacune des grilles de la pièce. Il peut ainsi créer une image détaillée de la configuration de votre maison. Cela pourrait prendre plus de temps au début, mais le nettoyage deviendra plus efficace au fil du temps.

Puis-je créer des cartes pour les différents étages de ma maison?

Oui. Si vous avez une maison à plusieurs étages, vous pouvez créer une carte par étage. Vous pouvez également diviser la carte en pièces ou en zones plus petites et personnaliser la façon dont le robot nettoiera chaque pièce ou zone. Lorsque votre robot nettoie un autre étage de votre maison, vous devrez déplacer la station et commencer le nettoyage depuis celle-ci.

Pourquoi le robot cartographie de cette façon?

Le robot divise la pièce en grille et travaille en spirales dans chacune des cases de la grille. Ses mouvements, y compris ses déplacements en T, sont conçus pour couvrir chaque centimètre de l’espace au sol de votre maison. Ne vous inquiétez pas si ses mouvements ont parfois l’air étranges. Il est simplement en train d’apprendre la configuration de votre maison.

Pourquoi mon robot ne nettoie-t-il pas pendant qu’il cartographie?

Votre robot est conçu pour désactiver la brosse lors de la cartographie afin de préserver l’énergie de la batterie. Il peut ainsi cartographier les pièces plus rapidement et couvrir de plus grandes distances pendant le processus de cartographie.

Que dois-je faire si mon robot se coince?

Ça peut être réglé facilement. Lancez l’application, suivez les instructions et repositionnez l’appareil. Appuyez sur la touche Lecture pour reprendre la cartographie.

Qu’arrive-t-il si la batterie de mon robot se décharge?

Lorsque la batterie de votre robot se décharge, il retourne à la station pour se recharger, puis reprend la cartographie là où il s’était arrêté.

S’il y a eu une erreur lors du processus de cartographie, devrais-je le recommencer?

Oui. Votre robot a besoin d’une carte précise et complète de votre maison, donc s’il y a un problème pendant la cartographie, il est mieux de recommencer.

Comprendre vos cartes

Pourquoi mon robot n’a-t-il pas créé une carte complète?

Il a peut-être été interrompu ou a rencontré un obstacle qui l’a empêché de poursuivre la cartographie. Il pourrait aussi devoir retourner à la station pour se recharger s’il n’a pas eu le temps de poursuivre la cartographie après son chargement complet.

Pourquoi ma carte n’est-elle pas plus détaillée, par exemple, pourquoi affiche-t-elle seulement les murs des pièces?

Nos ingénieurs veulent que le robot soit facile à utiliser, donc nous avons simplifié la conception de la carte pour qu’elle ressemble à un plan d’étage. Il s’agit d’une version plus simple de la carte que votre robot dessine. Une carte plus détaillée est disponible sur la carte d’activités dans l’application Dyson Link. Au cours des prochaines semaines, votre robot vous dira s’il y a des zones difficiles. Vous pouvez également ajouter des zones interdites que votre robot devrait éviter.

Pourquoi certaines sections doivent-elles être cartographiées de nouveau?

Ce pourrait être parce que votre robot a de la difficulté à se déplacer dans la pièce ou parce qu’il a été interrompu pendant la cartographie. Le robot ne couvrira pas le même espace plus d’une fois. Il peut toutefois revenir à un endroit si le trajet qu’il a fait ne lui a pas permis de couvrir tout l’espace de plancher la première fois qu’il l’a fait.

Est-ce que mon robot peut enregistrer des cartes partielles s’il y a un problème de connexion et reprendre là où il s’est arrêté?

Votre robot ne peut pas enregistrer des cartes partielles parce qu’il a besoin de créer une carte complète de la zone de nettoyage. Une carte précise de votre maison est également nécessaire pour créer de plus petites zones et appliquer des restrictions aux mouvements de votre robot.

Puis-je ajouter une zone à ma carte ou dois-je recommencer la cartographie?

En général, il est mieux de créer une carte complète de votre maison lorsque vous commencez. Votre robot peut toutefois ajouter de nouvelles zones à votre carte existante lors du nettoyage. Même si votre robot peut ajouter une nouvelle zone qu’il observe pendant un nettoyage, ça ne sera pas aussi fiable que de créer une carte de votre maison au complet au moyen de la fonction de cartographie.

Nettoyage automatisé adapté à votre mode de vie

Créer un calendrier de nettoyage

  • Planifier votre nettoyage

    Vous pouvez établir une heure, une journée et une fréquence de nettoyage pour chaque pièce. Vous pouvez également mettre en marche votre robot lorsque vous quittez la maison.

     

  • Connecter et nettoyer, peu importe où vous êtes

    Connectez-vous au moyen de la technologie sans fil Bluetooth® et contrôlez votre robot, que vous soyez à la maison ou à l’extérieur.

Utiliser les commandes vocales d’Alexa pour contrôler votre robot

Votre appareil est encore plus facile à utiliser avec son service vocal compatible. Vous pouvez demander à Alexa d’Amazon d’activer Dyson Skill ou le configurer sur l’application Dyson Link.

L’application Alexa a obtenu une note de 4/5
(moyenne en date de mai 2020)

Essayez ces commandes vocales :

« Alexa, demande à Dyson de commencer à nettoyer. »

« Alexa, demande à Dyson d’activer le mode Silencieux. »

« Alexa, demande à Dyson quel est l’état actuel de mon robot. »

  • Comprendre le robot

    Les fonctions et pièces du robot sont faciles à comprendre grâce à ce guide simple.

  • Boutons de l’aspirateur robot Dyson 360 HeuristMC
    Ouvrir la transcription de la vidéo
  • Le corps

    1. Caméra d’orientation
    2. Bouton de dégagement de l’ensemble cyclone
    3. Ensemble cyclone (enveloppe du cyclone et collecteur)
    4. Capteurs
    5. Prise pour les doigts
    6. Bouton marche/arrêt
    7. Port USB (derrière le postfiltre du moteur)

  • La base

    1. Brosse
    2. Chenilles
    3. Contacts de charge

  • Le postfiltre du moteur

    Le postfiltre du moteur se trouve derrière le couvercle du filtre, à l’arrière du robot.
    Vérifiez et lavez les deux filtres à intervalles réguliers, conformément aux instructions, afin de les conserver en bon état de fonctionnement.

  • Le préfiltre du moteur

    Vous trouverez le préfiltre du moteur en retirant l’ensemble cyclone du robot.

  • La station

    1. Prise femelle d’alimentation
    2. Voyant indicateur de mise sous tension
    3. Contacts de charge
    4. Écran de la station

     

  • Le bloc d’alimentation

    Vous pouvez ranger la longueur de câble excédentaire en l’enroulant autour de la fiche.

Soins à apporter à votre robot

  • Vidage du collecteur de votre aspirateur robot
    Ouvrir la transcription de la vidéo

    Vidage du collecteur

    Pour conserver l’aspiration, il est important de vider le collecteur avant que la poussière et les débris n’atteignent la ligne MAX.

  • Dessous de l’aspirateur robot Dyson 360 HeuristMC

    Vérification de la brosse et des chenilles

    Assurez-vous que votre robot se déplace librement en éliminant les débris de la brosse et des chenilles après chaque nettoyage.

  • Essuyer l’aspirateur robot Dyson 360 HeuristMC
    Ouvrir la transcription de la vidéo

    Nettoyage des capteurs

    Il est recommandé de nettoyer la saleté, la poussière et les traces de doigts des couvercles de capteur et de la caméra d’orientation lorsque le robot termine un nettoyage.

  • Laver le filtre de votre aspirateur robot
    Ouvrir la transcription de la vidéo

    Laver le filtre

    La poussière microscopique capturée par les filtres peut s’accumuler et nuire à la performance. Des lavages rapides et réguliers vous permettront d’éviter ce problème.

Foire aux questions sur l’entretien

Je ne savais pas qu’il ne fallait pas utiliser des produits nettoyants liquides sur mon robot. Ai-je endommagé mon appareil?

Vous ne devriez pas utiliser votre robot avec des produits nettoyants liquides. Certains contiennent des abrasifs qui peuvent égratigner les pièces optiques et d’autres, des agents chimiques qui peuvent détériorer les plastiques. Vérifiez la présence de dommages sur votre robot si des produits nettoyants liquides ont été utilisés.

Je trouve beaucoup de peluches dans le collecteur de mon robot après le nettoyage. Est-ce de la poussière ou mon robot aspire-t-il les fibres de mon tapis aussi?

Tous les tapis se dégradent doucement et perdent des fibres au fil du temps, surtout les nouveaux tapis, donc votre robot aspire les fibres lâches. Votre robot n’est pas différent de nos autres aspirateurs à cet égard.

Que dois-je faire si je vois des peluches prises dans les chenilles ou le collecteur de mon robot?

Vous devez retirer les peluches des chenilles de votre robot et du collecteur afin de conserver la performance.

Que dois-je faire si des cheveux restent pris dans la brosse de mon robot?

Si des cheveux restent pris dans la brosse rotative du robot, vous devez les retirer pour vous assurer que votre robot se déplace et fonctionne librement.

 

  • Toujours en quête d’amélioration

    La connexion Wi-Fi permet à votre robot de recevoir les mises à jour logicielles au moyen de l’application Dyson Link, afin qu’il ait toujours la version la plus récente. Activez la mise à jour logicielle automatique dans l’application.

  • Contrôler le robot Dyson 360 HeuristMC depuis votre appareil

  • Licenses

    • Crittercism, Inc. Service Terms and Conditions The following service terms and conditions (the “Terms and Conditions”) shall be deemed incorporated by reference into each Subscription Order between Crittercism, Inc. (“Crittercism”) and the customer identified thereon (“Customer”). The Terms and Conditions and the applicable Subscription Order shall be collectively known as the “Agreement.” DEFINITIONS 1.1 “App Users” means the users of the Customer App(s). 1.2 “Customer App(s)” means the mobile application(s) of Customer identified in the Subscription Order. 1.3 “Crittercism Materials” means all materials created, developed and provided by Crittercism to Customer in connection with or arising from the Service or the Agreement. 1.4 “Crittercism Platform” means the hosted service made available through the Site that allows for performance monitoring and management to be performed for the Customer App(s) and the documentation therefor. 1.5 “Crittercism Integration Code” means the Software (including without limitation code and scripts) downloadable by Customer from the Site that is configured by Customer and included in the Customer App(s) to enable data to be transmitted from the Customer App(s) to the Crittercism Platform and the documentation therefor. 1.6 “Fees” means the Service fees payable by Customer to Crittercism, as described in the Subscription Order. 1.7 “Service” means the Crittercism Platform and the Integration Code. 1.8 “Site” means the Crittercism website located at http://www.crittercism.com, including without limitation all sub-domains thereof. 1.9 “Subscription Order” means the physical, electronic or online Crittercism order form, as applicable, which is accepted by Crittercism and further describes the Service purchased by Customer. Crittercism Platform and Integration Code 2.1 Crittercism Platform. Crittercism hereby grants Customer the non-transferable, non-exclusive right and license during the Term (defined in Section 6.1) to access and use the Crittercism Platform internally for the sole purpose of performance monitoring and management of the Customer App(s). Customer is responsible for obtaining and configuring all required computer hardware, software and telecommunications services to access the Crittercism Platform. 2.2 Crittercism Integration Code License. Crittercism hereby grants Customer during the Term the non-transferable, non-exclusive right and license: (a) to install and use the Crittercism Integration Code internally for the sole purpose of using the Crittercism Integration Code to provide data from the Customer App(s) to the Crittercism Platform; and (b) to use, reproduce and distribute the Crittercism Integration Code solely as embedded within the Customer App(s) for the purpose of providing data from the Customer App(s) to the Crittercism Platform. 2.3 License Restrictions. Customer shall have no rights or licenses with respect to the Service or the Crittercism Materials except as expressly provided in the Agreement. 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In connection with the operation of the Service, Crittercism collects data regarding Customer’s use of the Service (such data, “Customer Data”) and App Users’ use of the Customer App(s) (such data, “App User Data”). Customer grants Crittercism (and its third party vendor’s subject to confidentiality obligations) the right to use, reproduce and distribute the Customer Data and App User Data in connection with Customer’s use of the Service. Customer further grants Crittercism the right to use, reproduce and distribute Customer Data and App User Data when it is aggregated with other information and not specifically identifiable to Customer or any App User solely for the purpose of publishing industry reports on various metrics of interest (e.g. crash % rate between iOS and Android and latency issues with particular carriers). 3.2 Data Limitations. 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Customer shall obtain and maintain all rights required to permit the transfer of App User Data to Crittercism as contemplated by the Agreement, and to allow Crittercism to use the App User Data pursuant to the Agreement. Customer is solely responsible for the Customer App(s), including without limitation all features, data, content and other materials included in, made available in or transmitted from the Customer App(s). Accounts 4.1 Account Registration. In order to use the Service, Customer will have to register for a Crittercism account on the Site. Customer agrees that the information Customer provides to Crittercism upon registration and, at all other times, will be true, accurate, current, and complete. Customer also agrees that Customer will ensure that this information is kept accurate and up-to-date at all times. 4.2 Authorized Accounts. Customer may create Crittercism accounts with unique log-in credentials for designated users to access and use the Service on Customer’s behalf. Customer is solely responsible at all times for (a) ensuring that all of Customer’s accounts are used solely in accordance with the Agreement, (b) maintaining the confidentiality of all log-in credentials for Customer’s accounts, and (c) for the activities of any person accessing the Crittercism Platform using any of Customer’s accounts. Fees; Payment 5.1 Fees. Customer agrees to pay Crittercism all Fees due with respect to Customer’s use of the Service as specified in the Subscription Order. All Fees are payable in the currency specified in the Subscription Order. Customer is responsible for paying any and all withholding, sales, value added or other taxes, duties or charges applicable to the Agreement, other than taxes based on Crittercism’s net income. All Fees are non-refundable except as otherwise provided herein. 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EXCEPT AS EXPRESSLY SET FORTH IN THE AGREEMENT AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY MAKES ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SUBJECT MATTER OF THE AGREEMENT, AND EACH PARTY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. CUSTOMER AGREES THAT CUSTOMER’S USE OF THE SERVICE AND CRITTERCISM MATERIALS (INCLUDING WITHOUT LIMITATION ANY RESULTS) IS AT CUSTOMER’S SOLE RISK. CRITTERCISM AND ITS LICENSORS DO NOT WARRANT THAT THE SERVICE OR CRITTERCISM MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE. Indemnification 8.1 Crittercism Indemnification. Crittercism agrees to indemnify, defend and hold Customer and its affiliates and their respective directors, officers, employees and contractors harmless from and against any liabilities, damages or expenses (including without limitation reasonable attorneys’ fees) arising out of any claim, demand, action, or proceeding initiated by a third party to the extent alleging that the technology underlying the Service, or any portion thereof, infringes such third party’s United States patent, copyright or trademark or misappropriates such third party’s trade secret, provided that Customer: (a) promptly notifies Crittercism in writing of the claim, except that any failure to provide this notice promptly only relieves Crittercism of its responsibility pursuant to this Section to the extent its defense is materially prejudiced by the delay; (b) grants Crittercism sole control of the defense and/or settlement of the claim; and (c) provides Crittercism, at Crittercism’s expense, with all assistance, information and authority reasonably required for the defense and/or settlement of the claim. In the event of a claim, demand, action or proceeding that the technology underlying the Service, or any portion thereof, infringes or misappropriates any third party intellectual property or other right or, if in Crittercism’s reasonable opinion, such claim, demand, action or proceeding is likely to occur, Crittercism shall have the right, at Crittercism’s sole cost and expense, to either: (i) obtain the right to continued use of the affected portion of the Service or (ii) modify or replace, in whole or in part, the affected portion of the Service to eliminate the infringement or misappropriation. If Crittercism is unable to achieve either of the foregoing (i) or (ii) in a commercially reasonable manner, Crittercism shall have the right to immediately terminate the Agreement upon written notice to Customer without liability therefor other than the refund of any Fees paid in advance by Customer. The provisions of this Section constitute Customer’s sole remedy and Crittercism’s exclusive liability related to the Service with respect to any infringement, violation, or misappropriation of any intellectual property right. Limitation of Liability 9.1 LIMITATION OF DAMAGES. EXCEPT WITH RESPECT TO LIABILITIES ARISING OUT OF SECTION 8 (INDEMNIFICATION), OR BREACH OF SECTIONS 2 (CRITTERCISM PLATFORM AND CRITTERCISM INTEGRATION CODE), 3 (DATA) OR 10 (CONFIDENTIALITY), NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY HEREUNDER FOR ANY PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL, RELIANCE OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION LOST BUSINESS, REVENUE, OR ANTICIPATED PROFITS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT THE PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. 9.2 LIMITATION OF LIABILITY. EXCEPT WITH RESPECT TO LIABILITIES ARISING OUT OF SECTION 8 (INDEMNIFICATION), OR BREACH OF SECTIONS 2 (CRITTERCISM PLATFORM AND CRITTERCISM INTEGRATION CODE), 3 (DATA) OR 10 (CONFIDENTIALITY), IN NO EVENT WILL EITHER PARTY’S AGGREGATE LIABILITY AND DAMAGES UNDER THE AGREEMENT EXCEED THE SUM OF THE TOTAL FEES PAID AND PAYABLE TO CRITTERCISM UNDER THE AGREEMENT DURING THE THEN CURRENT-TERM REGARDLESS OF WHETHER ANY REMEDY SPECIFIED IN THE AGREEMENT FAILS OF ITS ESSENTIAL PURPOSE. Confidentiality 10.1 Confidential Information. “Confidential Information” means any and all information that is disclosed by either party to the other party, either directly or indirectly, in writing, orally or by inspection of tangible objects, which if disclosed in writing or tangible form is marked as “Confidential,” or with some similar designation, or if disclosed orally or by inspection or observation, is identified as being proprietary and/or confidential at the time of disclosure and is confirmed as such in writing within 15 days of the disclosure. In the case of Crittercism, Confidential Information includes all information with respect to the Fees, including without limitation the amounts of the Fees and the payment terms. Confidential Information does not include information that: (i) is or becomes generally known to the public through no fault of or breach of the Agreement by the receiving party; (ii) is rightfully known by the receiving party at the time of disclosure without an obligation of confidentiality; (iii) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information; or (iv) the receiving party rightfully obtains from a third party without restriction on use or disclosure. 10.2 Use and Disclosure Restrictions. Each party shall not use the other party’s Confidential Information except as necessary to exercise its rights or perform its obligations under the Agreement. Except as otherwise permitted expressly by the Agreement, each party shall not disclose the other party’s Confidential Information to any third party except to those of its employees, and contractors that need to know such Confidential Information for the purposes of the Agreement, provided that each such employee and contractor is subject to a written agreement that includes binding use and disclosure restrictions that are at least as protective of Confidential Information as those set forth herein. Each party will use all reasonable efforts to maintain the confidentiality of all Confidential Information of the other party in its possession or control, but in no event less than the efforts that party ordinarily uses with respect to its own proprietary information of similar nature and importance. The foregoing obligations will not restrict either party from disclosing Confidential Information of the other party: (i) pursuant to the order or requirement of a court, administrative agency, or other governmental body, provided that the party required to make such a disclosure gives reasonable notice to the other party to contest such order or requirement or (ii) on an as-needed, confidential basis to its legal or financial advisors. In addition, each party may disclose the provisions of the Agreement: (a) as required under applicable securities regulations and (b) on a confidential basis to current or prospective investors or acquirers of such party. Miscellaneous 11.1 Export Laws. Customer acknowledges and agrees that U.S. and foreign laws and regulations may restrict the export and re-export of certain commodities and technical data. Customer shall not export or re-export the Crittercism Materials in any form without first obtaining all appropriate U.S. and foreign government licenses and permissions. 11.2 Relationship of the Parties. The parties are independent contractors with respect to each other. The Agreement does not constitute and shall not be construed as constituting a partnership or joint venture among the parties, or an employee-employer relationship. No party shall have any right to obligate or bind any other party in any manner whatsoever, and nothing herein contained shall give, or is intended to give, any rights of any kind to any third parties. 11.3 Assignment. Neither party may assign the Agreement without the other party’s prior written consent which shall not be unreasonably withheld, provided that either party may, upon written notice to the other party, assign the Agreement in connection with the sale of substantially all of its business assets. Subject to the foregoing, the Agreement will inure to the benefit of and shall be binding on the parties’ permitted assignees, transferees and successors. 11.4 Force Majeure. Neither party will be responsible for any failure or delay in its performance under the Agreement due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, internet or telecommunications failures, shortages of or inability to obtain labor, energy, or supplies, war, terrorism, riot, acts of God or governmental action, acts by hackers or other malicious third parties and problems with the Internet generally, and such performance shall be excused to the extent that it is prevented or delayed by reason of any of the foregoing. 11.5 Notices. All notices under the Agreement shall be given in writing and sent by registered mail, internationally recognized carrier, or email, or shall be delivered by hand to following addresses: Crittercism: 760 Market Street, Suite 1101San Francisco, CA 94102 Attn: VP Operations contracts @ crittercism.com Customer: Via information provided in the Subscription Order All notices shall be presumed to have been received when they are hand delivered, or five business days of their mailing, or on the business day following the day of a successful email. 11.6 Waiver. A waiver of any provision of the Agreement will only be valid if provided in writing and will only be applicable to the specific incident and occurrence so waived. The failure by either party to insist upon the strict performance of the Agreement, or to exercise any term hereof, will not act as a waiver of any right, promise or term, which will continue in full force and effect. 11.7 Severability; Counterparts. If any provision, or portion thereof, of the Agreement is determined by a court of competent jurisdiction to be invalid, illegal or unenforceable, such determination will not impair or affect the validity, legality, or enforceability of the remaining provisions of the Agreement, and each provision, or portion thereof, is hereby declared to be separate, severable, and distinct. 11.8 Governing Law; Jurisdiction. The Agreement shall be governed by, and construed in accordance with, the laws of the State of California, without reference to conflicts of laws principles. The parties agree that the federal and state courts in Santa Clara County, California will have exclusive jurisdiction and venue under the Agreement, and the parties hereby agree to submit to such jurisdiction exclusively. 11.9 Entire Agreement. The Agreement, including any Subscription Order, constitutes the complete, final and exclusive agreement between the parties with respect to the subject matter hereof, and supersede any and all prior or contemporaneous oral or written representations, understandings, agreements or communications between them concerning the subject matter hereof. Any amendments to the Agreement shall only be valid if in writing and signed by each party. Nothing contained in any Customer purchase order, order acceptance form or other similar document shall in any way modify the Agreement or add any additional provisions to the Agreement. FXKeychain Version 1.5.3, May 22nd, 2015 Copyright (C) 2012 Charcoal Design AsyncImageView version 1.5.1, January 3rd, 2014 Copyright (C) 2011 Charcoal Design AutoCoding Version 2.2.1, November 13th, 2014 Copyright (C) 2011 Charcoal Design BaseModel version 2.6.3, August 24th, 2014 Copyright (C) 2011 Charcoal Design ColorUtils Version 1.1.3, October 14th, 2014 Copyright (C) 2011 Charcoal Design FXBlurView Version 1.6.3, November 1st, 2014 Copyright (C) 2013 Charcoal Design FXLabel Version 1.5.8, May 7th, 2014 Copyright (C) 2011 Charcoal Design FXReachability Version 1.3.1, March 11th, 2015 Copyright (C) 2013 Charcoal Design iCarousel Version 1.8.2, August 10th, 2015 Copyright (C) 2011 Charcoal Design StandardPaths Version 1.6.4, April 10th 2015 Copyright (C) 2011 Charcoal Design ViewUtils Version 1.1.2, January 16th, 2014 Copyright (C) 2011 Charcoal Design RequestUtils Version 1.1.1, July 24th, 2015 Copyright (C) 2012 Charcoal Design This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software. Permission is granted to anyone to use this software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. ECSlidingViewController The MIT License (MIT) Copyright (c) Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above copyright notice and this permission notice shall be included in all copies or substantial portions of the Software. THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.

      GoogleAnalitycs, The Android Open Source Project: CalendarView, TimePicker, DatePicker (modified), JmDNS, Universal Image Loader, Grantland Chew: AutoFitTextView, Subsampling Scale Image View. Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License. "Legal Entity" shall mean the union of the acting entity and all other entities that control, are controlled by, or are under common control with that entity. For the purposes of this definition, "control" means (i) the power, direct or indirect, to cause the direction or management of such entity, whether by contract or otherwise, or (ii) ownership of fifty percent (50%) or more of the outstanding shares, or (iii) beneficial ownership of such entity. "You" (or "Your") shall mean an individual or Legal Entity exercising permissions granted by this License. "Source" form shall mean the preferred form for making modifications, including but not limited to software source code, documentation source, and configuration files. "Object" form shall mean any form resulting from mechanical transformation or translation of a Source form, including but not limited to compiled object code, generated documentation, and conversions to other media types. "Work" shall mean the work of authorship, whether in Source or Object form, made available under the License, as indicated by a copyright notice that is included in or attached to the work (an example is provided in the Appendix below). "Derivative Works" shall mean any work, whether in Source or Object form, that is based on (or derived from) the Work and for which the editorial revisions, annotations, elaborations, or other modifications represent, as a whole, an original work of authorship. For the purposes of this License, Derivative Works shall not include works that remain separable from, or merely link (or bind by name) to the interfaces of, the Work and Derivative Works thereof. "Contribution" shall mean any work of authorship, including the original version of the Work and any modifications or additions to that Work or Derivative Works thereof, that is intentionally submitted to Licensor for inclusion in the Work by the copyright owner or by an individual or Legal Entity authorized to submit on behalf of the copyright owner. For the purposes of this definition, "submitted" means any form of electronic, verbal, or written communication sent to the Licensor or its representatives, including but not limited to communication on electronic mailing lists, source code control systems, and issue tracking systems that are managed by, or on behalf of, the Licensor for the purpose of discussing and improving the Work, but excluding communication that is conspicuously marked or otherwise designated in writing by the copyright owner as "Not a Contribution." "Contributor" shall mean Licensor and any individual or Legal Entity on behalf of whom a Contribution has been received by Licensor and subsequently incorporated within the Work. 2. Grant of Copyright License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable copyright license to reproduce, prepare Derivative Works of, publicly display, publicly perform, sublicense, and distribute the Work and such Derivative Works in Source or Object form. 3. Grant of Patent License. Subject to the terms and conditions of this License, each Contributor hereby grants to You a perpetual, worldwide, non-exclusive, no-charge, royalty-free, irrevocable (except as stated in this section) patent license to make, have made, use, offer to sell, sell, import, and otherwise transfer the Work, where such license applies only to those patent claims licensable by such Contributor that are necessarily infringed by their Contribution(s) alone or by combination of their Contribution(s) with the Work to which such Contribution(s) was submitted. If You institute patent litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed. 4. Redistribution. You may reproduce and distribute copies of the Work or Derivative Works thereof in any medium, with or without modifications, and in Source or Object form, provided that You meet the following conditions: You must give any other recipients of the Work or Derivative Works a copy of this License; and You must cause any modified files to carry prominent notices stating that You changed the files; and You must retain, in the Source form of any Derivative Works that You distribute, all copyright, patent, trademark, and attribution notices from the Source form of the Work, excluding those notices that do not pertain to any part of the Derivative Works; and If the Work includes a "NOTICE" text file as part of its distribution, then any Derivative Works that You distribute must include a readable copy of the attribution notices contained within such NOTICE file, excluding those notices that do not pertain to any part of the Derivative Works, in at least one of the following places: within a NOTICE text file distributed as part of the Derivative Works; within the Source form or documentation, if provided along with the Derivative Works; or, within a display generated by the Derivative Works, if and wherever such third-party notices normally appear. The contents of the NOTICE file are for informational purposes only and do not modify the License. You may add Your own attribution notices within Derivative Works that You distribute, alongside or as an addendum to the NOTICE text from the Work, provided that such additional attribution notices cannot be construed as modifying the License. You may add Your own copyright statement to Your modifications and may provide additional or different license terms and conditions for use, reproduction, or distribution of Your modifications, or for any such Derivative Works as a whole, provided Your use, reproduction, and distribution of the Work otherwise complies with the conditions stated in this License. 5. Submission of Contributions. Unless You explicitly state otherwise, any Contribution intentionally submitted for inclusion in the Work by You to the Licensor shall be under the terms and conditions of this License, without any additional terms or conditions. Notwithstanding the above, nothing herein shall supersede or modify the terms of any separate license agreement you may have executed with Licensor regarding such Contributions. 6. Trademarks. This License does not grant permission to use the trade names, trademarks, service marks, or product names of the Licensor, except as required for reasonable and customary use in describing the origin of the Work and reproducing the content of the NOTICE file. 7. Disclaimer of Warranty. Unless required by applicable law or agreed to in writing, Licensor provides the Work (and each Contributor provides its Contributions) on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using or redistributing the Work and assume any risks associated with Your exercise of permissions under this License. 8. Limitation of Liability. In no event and under no legal theory, whether in tort (including negligence), contract, or otherwise, unless required by applicable law (such as deliberate and grossly negligent acts) or agreed to in writing, shall any Contributor be liable to You for damages, including any direct, indirect, special, incidental, or consequential damages of any character arising as a result of this License or out of the use or inability to use the Work (including but not limited to damages for loss of goodwill, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses), even if such Contributor has been advised of the possibility of such damages. 9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any such warranty or additional liability. END OF TERMS AND CONDITIONS APPENDIX: How to apply the Apache License to your work To apply the Apache License to your work, attach the following boilerplate notice, with the fields enclosed by brackets "[]" replaced with your own identifying information. (Don't include the brackets!) The text should be enclosed in the appropriate comment syntax for the file format. We also recommend that a file or class name and description of purpose be included on the same "printed page" as the copyright notice for easier identification within third-party archives. Copyright [yyyy] [name of copyright owner] Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at http://www.apache.org/licenses/LICENSE-2.0 Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

      Mosquitto Copyright (c) 2009-2011 Roger Light All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. 2. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. 3. Neither the name of mosquitto nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

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