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Support for your Dyson 360 Eye™ robot vacuum

  • Use our step-by-step tool to solve your machine's problem.

Start troubleshooting

  • Genuine Dyson spare parts and accessories for your machine:

  • Pre-filter

    Part No. 966614-01

    Replacement post filter for your Dyson robot.

    Currently out of stock.

    $32.99

    Learn more

  • Bin

    Part No. 966607-01

    Replacement bin for your Dyson robot.

    $12.99

    Learn more

  • Docking station

    Part No. 968065-02

    Replacement docking station for your Robot vacuum

    Currently out of stock.

    $142.99

    Learn more

  • Power supply

    Part No. 966613-02

    Replacement power supply for your Dyson robot.

    $105.99

    Learn more
See all spares and accessories

  • How to get your Dyson machine working to its full potential.

  • Open video transcript

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Setting up the dock

    Position your robot’s charging dock with care. Our helpful video includes tips on where it will work best.

  • Open video transcript

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Creating a robot-friendly space

    Prepare the space before each scheduled clean to ensure effective cleaning.

See all guides and tips

Dyson 360 Eye™ robot vacuum user manual

Download a PDF version of your Dyson 360 Eye™ robot vacuum user manual

PDF 19.88 MB

  • To ensure you get the best out of your robot, upgrade to the latest software.

Upgrade your software

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

Book a service or repair

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • YouTube and Social media

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.