Let's get your machine working
Dyson 360 Eye™ (Nickel/Blue)
Let's get your machine working
Dyson 360 Eye™ (Nickel/Blue)
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360° Eye
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Washing the filters
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More help required
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How to use the cleaning modes
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Start from the dock
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Issue not resolved, speak to our Customer Support Team
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Start off the dock (no auto charge)
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Know your robot
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The base
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Dock and charger
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Filters
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Charging and run time
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Issue resolved
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Quick start guide
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Serial number and password location
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User guide
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How to charge the machine
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Taking the machine to a different country
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What's in the box?
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How to use the power button
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How does the robot navigate?
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Troubleshooting
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Pick up issue
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Issue resolved
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Check Brush bar
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Wash the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check the bin and cyclone - step by step
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Brush bar checks step by step
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Issue not resolved, speak to our Customer Support Team
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Unusual noise
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Louder than usual
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Check the Brush bar
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Power or electrical issue
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Charging
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Charging advice
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Issue not resolved, speak to our Customer Support Team
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Charging unexpectedly
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Cleaning the contacts
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Check the dock
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Dock lights
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Issue not resolved, speak to our Customer Support Team
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Charging without being in use
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Machine not charging
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No power or power has cut out
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No light
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Which lights?
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Blue light menu
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Connectivity issues
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Dyson Link app and connectivity
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Connection journey
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Issue not resolved, please speak to our Customer Support Team
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Sign into your Dyson account
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Prepare your machine for set up
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WiFi light illuminated
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Are you now connected to your home network?
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Select your Dyson machine
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Android devices
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Activate WiFi
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Machine not found
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Issue not resolved
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Entering machine WiFi password
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Enter home WiFI password
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Confirming connection
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Slow response
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Error code
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Which error message
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Connection failed
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Prepare your machine for set up
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Selecting your machine
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Password
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Submitting the password
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Machine not connected
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Machine not connected
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Retry password
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Software download
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Connected and ready to use
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Just using
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Not connected
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New owner
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Select room
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Select in house location
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Purchase date
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Auto update
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Solid blue WiFi
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Slow response error
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Just before half way
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Half way or full
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Second retry unsuccessful
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Check home screen
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Machine showing on home screen
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Issue resolved
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For Apple devices
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Enter home WiFi password
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Activating the WiFi
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Connecting to your machine's WiFi network
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My network is not showing
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Retry the connection journey
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Connect to your product's WiFi network
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Confirming connection
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Slow response
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Unable to connect
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After the first quarter
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Second retry unsuccessful
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Within the first quarter
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Red loading bar
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Finding your machine
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WiFi light not illuminated
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Not first time connecting machine
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Prepare your machine for set up
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Solid blue WiFi
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Post connection troubleshooting
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Losing connection frequently
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Resolved
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Connection failed
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Android device
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Problem setting up the app
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Apple device
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Alexa Help and Support
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Common issues
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Connect your Alexa
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Controlling multiple machines
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Territories for Alexa
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Connecting to WiFi
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Robot is cleaning
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Machine is paused
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Restart the machine
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Issue not resolved, speak to our Customer Support Team
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Robot charged
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Issue not resolved, speak to our Customer Support Team
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Battery low
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Check environment
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Check on flat surface and retest
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Red light
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1 red solid light
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Check airways
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Check the bin and cyclone
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Check the bin and cyclone step by step
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Wash the filters
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Restart the machine
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Issue not resolved, speak to our Customer Support Team
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Washing the filters - step by step
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Test the Brush bar/tracks
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Retest the machine in different area
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Five flashing red status lights
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Pink light
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Updating lights
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Issue not resolved, speak to our Customer Support Team
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Red battery fault light
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Cleaning the sensors
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How to clean the sensors
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Issue not resolved, speak to our Customer Support Team
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Unable to find the dock
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Return machine to dock
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Issue not resolved, please speak to our Customer Support Team
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Four solid red status lights
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Check the battery
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Check the battery
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Unusual smell
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Issue not resolved, speak to our Customer Support Team
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Visible issue
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Dock issues
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Machine unable to locate dock
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Helpful hints
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Preparing the room
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Where to place the dock
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Robot not docking correctly
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Lights
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Check the charging dock
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No light on dock
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Push down contacts
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Change position of the dock
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Clean contacts
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Issue not resolved, speak to our Customer Support Team
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Replacement part required
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Check power
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Brush bar not spinning
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Issue not resolved, speak to our Customer Support Team
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Prepare the room
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Navigation issues
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The machine seems lost
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How the robot navigates
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Yes
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Not vacuuming
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Machine stopped
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Robot navigation advice
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Large areas missed by the machine and returns to dock
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Robot cannot get into/get out of an area
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Underneath furniture
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Machine fell down steps
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Small reversing movements
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Removing a blockage
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Check the bin and cyclone
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Check the bin and cyclone - step by step
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Wash the filters
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Washing the filter - step by step
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Cleaning the bin and cyclone
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Cleaning the Brush bar and tracks
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Maintaining the 360° Vision camera
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Cleaning the tank tracks
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Emptying the bin
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Software updates
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Update using the Dyson Link app
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Enabling WiFi
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Update the software
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Docking station is not working. You can solve this by ordering a new one below.
Docking station
Part no. 968065-02
Replacement docking station for your Robot vacuum
$142.99

Docking station
Part no. 968065-02
Replacement docking station for your Robot vacuum
$142.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson 360 Eye™ (Nickel/Blue)