The Dyson difference
When you buy a Dyson, you buy into the future of engineering. And when you buy direct from the people who made it, you unlock exclusive technology and Dyson benefits you won’t find anywhere else. This is the Dyson difference.
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from and Dyson Demo Stores.
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Best price guaranteed
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
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Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Exclusive machines only available at Dyson
Dyson 360 Vis Nav™
Up to 65 minutes of run time.⁴
360° vision in the most powerful robot.¹ Full-width brush bar cleans right to the edge, sucking up everything in its path. Activate smart features in the MyDyson™ app. Engineered for all floor types. Traps viruses.³
Only at Dyson: Additional dock and charger for multi-level usage.
Includes 2 docking stations and 2 chargers
See all Hide-
Additional charging cable
Only at Dyson: Additional charger for multi-level usage.
-
Additional wall dock
Only at Dyson: Additional wall dock for multi-level usage
-
Lifetime HEPA filter
Traps 99.99% of particles down to 0.1 micron.
-
Charging cable
Plugs into the wall dock to charge your robot.
-
Triple-action brush bar
Deep cleans edge-to-edge across all floor types.
-
Wall dock
Automatic, unobtrusive charging for your robot. Dock colour may vary from shown.⁴
- Exclusive offer. Receive a complimentary charging station worth $139. Only at Dyson.
- Exclusive offer. Receive a complimentary charging station worth $139. Only at Dyson.
- Exclusive offer. Receive a complimentary charging station worth $139. Only at Dyson.
Dyson Gen5outsize Absolute
9849
Dyson Gen5outsize Absolute
5
Star
6688
4
Star
1570
3
Star
608
2
Star
285
1
Star
698
Up to 140 minutes of run time, our longest yet.²
Dyson's most powerful suction.¹ Includes bigger bin and wider cleaner head. Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
Includes 2 cleaner heads, 4 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Additional battery
Additional battery for extended run time.
-
Wall dok™
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Wall dok™.
- Limited time only. While supplies last.
- Limited time only. While supplies last.
- Limited time only. While supplies last.
Dyson Gen5detect Absolute
9849
Dyson Gen5detect Absolute
5
Star
6688
4
Star
1570
3
Star
608
2
Star
285
1
Star
698
Up to 70 minutes of run time.²
Dyson’s most powerful suction.¹ The most powerful HEPA cordless vacuum.¹ Advanced intelligence and LCD screen. Reveals 2x more invisible dust.³ Traps viruses.⁴
Only at Dyson: Exclusive Prussian blue and Rich copper colourway.
Includes 2 cleaner heads, 3 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Hair screw tool
Anti-tangle brush bar removes hair from pet beds, car seats and stairs. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Wall dok™
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Wall dok™.
- Limited time only. While supplies last.
- Limited time only. While supplies last.
- Limited time only. While supplies last.
Dyson V15 Detect Absolute
16862
Dyson V15 Detect Absolute
5
Star
12929
4
Star
2279
3
Star
690
2
Star
326
1
Star
638
Up to 60 minutes of run time.⁴
200% suction power.¹ Powerful and intelligent for whole-home deep cleaning. Intelligently optimizes suction and run time based on dust level and floor type.² LCD screen displays picked-up particles for proof of a deep clean. Reveals 2x more invisible dust. Traps viruses.⁴
Only at Dyson: HEPA filtration, built in dusting and crevice tool, and Gold colourway.
Includes 2 cleaner heads, 2 accessories + built in dusting and crevice tool
See all Hide-
Fluffy Optic™ cleaner head
A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.
-
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
-
Combination tool
Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.
-
Built-in dusting and crevice tool
Wand detaches with a click to reveal a ready-to-go crevice tool stored inside for on-the-spot cleans.
-
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
-
Charger
Charges your vacuum with or without the Docking station
Dyson Airwrap™ multi-styler and dryer Complete (Copper/Nickel)
Dyson Airwrap™ multi-styler and dryer Complete (Copper/Nickel)
5
Star
0
4
Star
0
3
Star
0
2
Star
0
1
Star
0
Dries and styles. With no heat damage.
Curl. Shape. Smooth and hide flyaways.
Engineered for hair shorter than chest length. Only at Dyson: Exclusive
7 accessories included
See all Hide-
40mm Airwrap™ barrel
For loose, bouncy curls or waves. Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
-
30mm Airwrap™ Barrel
For voluminous curls or waves. Create clockwise and anticlockwise curls with one barrel, using the rotating cool tip. Enhanced Coanda airflow attracts and self-wraps hair in both directions.
-
Coanda smoothing dryer
Quickly rough-dries hair in preparation for styling and uses Enhanced Coanda airflow to hide flyaways for a smoother finish.
-
Round volumizing brush
Long, fine bristles direct air deep into the hair to give body, creating tension to shape hair as it dries.
-
Firm smoothing brush
Firm bristles smooth frizz-prone hair with enhanced Coanda airflow to attract and align hair to the surface of the brush to share with increased control.
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Soft smoothing brush
Enhanced Coanda airflow attracts hair to the surface of our re-engineered brushes to shape your hair with increased control, for straight styles.
-
Filter cleaning brush
Replacement filter cleaning brush for your Dyson Airwrap™.
Dyson Purifier Big+Quiet Formaldehyde BP04 (Prussian Blue/Gold)
1486
Dyson Purifier Big+Quiet Formaldehyde BP04 (Prussian Blue/Gold)
5
Star
1291
4
Star
97
3
Star
25
2
Star
12
1
Star
61
Projects air over 32 feet to purify a large space.¹ Quietly.
Detects and destroys formaldehyde, permanently.⁴ Removes gases and odours.²
Only at Dyson: exclusive K-Carbon filter technology captures 3x more NO₂ ³, and CO₂ sensor reports CO₂ levels in real-time.
3 accessories included
See all Hide-
Remote control
Curved and magnetized to store neatly on the machine.
-
K-Carbon filter
Captures 3x more NO₂. Genuine Dyson Activated K-Carbon Filter lifespan is every 2 years or when alerted by the MyDyson™ app.
-
HEPA filter
Genuine Dyson HEPA Filter lifespan is 5 years.
Dyson Purifier Humidify+Cool Formaldehyde PH04 (White/Gold)
1819
Dyson Purifier Humidify+Cool Formaldehyde PH04 (White/Gold)
5
Star
1228
4
Star
228
3
Star
100
2
Star
64
1
Star
199
HEPA H13 purifier, humidifier and fan. Ideal for larger spaces.
Removes 99.97% of pollutants as small as 0.3 microns. Detects and destroys formaldehyde. Automatically senses and displays real-time air quality, humidifies your whole room and helps keep skin hydrated.
Only at Dyson: Exclusive technology and White/Gold colourway.
2 accessories included
See all Hide-
Remote control
Curved and magnetized to store neatly on top of the machine
-
360° Glass HEPA and Activated Carbon Filter
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
Dyson Purifier Cool Formaldehyde TP09 (Nickel/Gold)
2121
Dyson Purifier Cool Formaldehyde TP09 (Nickel/Gold)
5
Star
1644
4
Star
239
3
Star
66
2
Star
62
1
Star
110
Purifies the whole room¹ and cools you.
HEPA 13 filter captures 99.97% of pollutants as small as 0.1 microns.² Even destroys formaldehyde.³
Connects to the MyDyson™ app. Only at Dyson: Exclusive technology and Nickel/Gold colourway.
2 accessories included
See all Hide-
Remote Control
-
360° Glass HEPA and Activated Carbon Filter
360 Combi Glass HEPA + Carbon air purifier 2-in-1 filter. We recommend replacing your filter every 12 months or when notified by your machine.
Promotion
When you buy direct from Dyson
Exclusive machine colours
The latest premium colour combinations – only available when you buy direct from Dyson.
Extra tools and complimentary accessories
Extra Dyson-engineered tools for specific cleaning tasks, and complimentary accessories to create your perfect hair styles. Only with exclusive models from Dyson.
-
One-to-one hair styling sessions
Book an appointment with a Dyson Stylist at the Dyson Demo Store. They’ll show you how to create beautiful looks while protecting your natural shine.
-
Bespoke case personalisation
Give your Dyson presentation case the personal touch, with your initials professionally debossed by our experts. Exclusively available at Dyson Demo Stores.
We engineer the future
Doing more with less
From lean engineering to reclaiming materials, everything we do is geared towards our shared goals of efficiency, recyclability and sustainability.
-
Rewarding innovators
The James Dyson Award is an international design award that celebrates, encourages and inspires the next generation of design engineers.
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Real-world solutions
At Dyson, our mission is simple: we solve the problems others ignore.
-
Relentless prototype testing
All our new technologies are put through their paces with rigorous testing in the lab – and in real homes, from London to Los Angeles.
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca and Dyson Demo Stores
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of change when ordering a machine from dysoncanada.ca and on all orders from a Dyson Demo Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25
If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities |
Standard Shipping (Free) |
Expedited Shipping: ($25) |
To Toronto |
2-5 business days |
2 business days |
To Ottawa |
2-5 business days |
2 business days |
To Montreal |
2-5 business days |
2 business days |
To Quebec |
2-5 business days |
2 business days |
To Winnipeg |
3 -7 business days |
2 business days |
To Halifax |
3 -7 business days |
2 business days |
To Calgary |
3-7 business days |
2 business days |
To Edmonton |
4-8 business days |
2 business days |
To Saskatoon |
3-8 business days |
2 business days |
To Vancouver |
4-8 business days |
2 business days |
To St.John's |
5-10 business days |
2 business days |
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns
Purchases made directly from www.dysoncanada.ca, Dyson Demo Stores, or Dyson helpline are eligible for a full money-back. The Dyson outlet's refurbished machines are final sale and are not eligible to be returned.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Price match promise
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Amazon 1st party (ships and sold from Amazon.ca), Best Buy, Canadian Tire, Costco, Hudson's Bay, Home Hardware, London Drugs, Lowes, Rona, Rooms+Spaces, Sephora, Shoppers Drug Mart, TSC, Visions and Walmart.
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, "close out", "clearance" or a demonstrator product.
• Product price must not be lower due to an advertising error or misprint
Dyson reserves the right to rescind this offer at any time and/or modify these terms and conditions as needed.
Pay by installments
Affirm (formerly known as PayBright) is one of Canada’s leading installment payment providers. When you use Affirm to pay at Dyson’s checkout, you can split your purchase into easy, automatic monthly payments. To use Affirm as your preferred payment choice at checkout.
1. Add items to your shopping cart as usual, and select Affirm as your payment method at checkout for orders between $100 and $15,000 (including taxes and shipping).
2. Get set up: Use your mobile phone number and email to set up your Affirm plan within 60 seconds. Subject to credit approval.
3. Confirm your payment plan with Affirm. Dyson will process and ship your order as usual.
4. Make monthly payments to Affirm while you enjoy your purchase.
Contact Us
Our helpline hours:
- Monday to Friday: 8am to 7pm, EST
- Saturday: 9am to 5pm, EST
-
Use the ‘Live chat’ button in the bottom right of your screen to talk to a Dyson Expert.
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You can call us at 1-877-397-6622