Let's get your machine working

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Currently out of stock.

$32.99

Notify me

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Currently out of stock.

$79.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Fluffy Optic™ cleaner head is not working. You can solve this by ordering a new one below.

Fluffy Optic™ cleaner head

Part no. 972417-02

A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.

$199.99

Fluffy Optic™ cleaner head

Part no. 972417-02

A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.

$199.99

Currently out of stock.

$199.99

Notify me

You might need a replacement part.

It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.

Dyson vacuum filter

Part no. 972352-01

Compatible with:

Dyson Gen5detect™ vacuums
Dyson Gen5 Outsize™ vacuums

$32.99

Dyson vacuum filter

Part no. 972352-01

Compatible with:

Dyson Gen5detect™ vacuums
Dyson Gen5 Outsize™ vacuums

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Fluffy Optic™ cleaner head is not working. You can solve this by ordering a new one below.

Fluffy Optic™ cleaner head

Part no. 972417-02

A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.

$199.99

Fluffy Optic™ cleaner head

Part no. 972417-02

A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.

$199.99

Currently out of stock.

$199.99

Notify me

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Currently out of stock.

$79.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Extension hose is not working. You can solve this by ordering a new one below.

Extension hose

Part no. 971432-01

Adds up to 61cm of flexible reach to any tool attachment, to clean up high or down low in your home or car.

$29.99

Extension hose

Part no. 971432-01

Adds up to 61cm of flexible reach to any tool attachment, to clean up high or down low in your home or car.

$29.99

Currently out of stock.

$29.99

Notify me

You might need a replacement part.

It looks like the Flexi-crevice tool is not working. You can solve this by ordering a new one below.

Flexi-crevice tool

Part no. 971433-01

Extends and bends. For hard-to-reach places around your home and car.

$35.99

Flexi-crevice tool

Part no. 971433-01

Extends and bends. For hard-to-reach places around your home and car.

$35.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Mattress tool is not working. You can solve this by ordering a new one below.

Mattress tool

Part no. 971427-01

Removes dirt and allergens from mattresses and upholstery.

$23.99

Mattress tool

Part no. 971427-01

Removes dirt and allergens from mattresses and upholstery.

$23.99

You might need a replacement part.

It looks like the Mini soft dusting brush is not working. You can solve this by ordering a new one below.

Mini soft dusting brush

Part no. 971428-01

With soft nylon bristles to clean delicate surfaces and fabrics.

$29.99

Mini soft dusting brush

Part no. 971428-01

With soft nylon bristles to clean delicate surfaces and fabrics.

$29.99

You might need a replacement part.

It looks like the Stubborn dirt brush is not working. You can solve this by ordering a new one below.

Stubborn dirt brush

Part no. 971429-01

Stiff nylon bristles dislodge stubborn dirt from floors and furniture.

$29.99

Stubborn dirt brush

Part no. 971429-01

Stiff nylon bristles dislodge stubborn dirt from floors and furniture.

$29.99

You might need a replacement part.

It looks like the Up top adaptor is not working. You can solve this by ordering a new one below.

Up top adaptor

Part no. 971431-01

Twists and locks at different angles to clean high-up areas of your home.

$24.99

Up top adaptor

Part no. 971431-01

Twists and locks at different angles to clean high-up areas of your home.

$24.99

You might need a replacement part.

It looks like the Axle and Roller is not working. You can solve this by ordering a new one below.

Axle and Roller

Part no. 965338-01

Replacement axle and roller for your Dyson cordless vacuum.

$9.99

Axle and Roller

Part no. 965338-01

Replacement axle and roller for your Dyson cordless vacuum.

$9.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Axle and Roller is not working. You can solve this by ordering a new one below.

Axle and Roller

Part no. 965338-01

Replacement axle and roller for your Dyson cordless vacuum.

$9.99

Axle and Roller

Part no. 965338-01

Replacement axle and roller for your Dyson cordless vacuum.

$9.99

You might need to arrange a visit from a Dyson expert.

It looks like the Laser Slim Fluffy™ brush bar isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Laser Slim Fluffy™ brush bar

Part no. 971634-01

Replacement brush bar for your Laser Slim Fluffy™ cleaner head.

$39.99

Laser Slim Fluffy™ brush bar

Part no. 971634-01

Replacement brush bar for your Laser Slim Fluffy™ cleaner head.

$39.99

You might need a replacement part.

It looks like the Fluffy Optic™ cleaner head is not working. You can solve this by ordering a new one below.

Fluffy Optic™ cleaner head

Part no. 972417-02

A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.

$199.99

Fluffy Optic™ cleaner head

Part no. 972417-02

A precisely angled blade of light reveals twice the amount of invisible dust on hard floors.

$199.99

Currently out of stock.

$199.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Additional battery is not working. You can solve this by ordering a new one below.

Additional battery

Part no. 972382-04

Additional battery for extended run time.

$142.99

Additional battery

Part no. 972382-04

Additional battery for extended run time.

$142.99

Currently out of stock.

$142.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.

Dyson vacuum filter

Part no. 972352-01

Compatible with:

Dyson Gen5detect™ vacuums
Dyson Gen5 Outsize™ vacuums

$32.99

Dyson vacuum filter

Part no. 972352-01

Compatible with:

Dyson Gen5detect™ vacuums
Dyson Gen5 Outsize™ vacuums

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Charger

Part no. 972408-02

Charges your vacuum with or without the Wall dok™.

$32.99

Currently out of stock.

$32.99

Notify me

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-03

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$20.99

Combination tool

Part no. 967482-03

Two tools in one – wide nozzle and brush, for quick switching between cleaning and dusting tasks around your home or car.

$20.99

Currently out of stock.

$20.99

Notify me

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Hair screw tool

Part no. 972213-02

Mini de-tangling brush bar picks up long hair and pet hair. Fast.

$79.99

Currently out of stock.

$79.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wall dok™ is not working. You can solve this by ordering a new one below.

Wall dok™

Part no. 973027-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$20.99

Wall dok™

Part no. 973027-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$20.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.

Dyson vacuum filter

Part no. 972352-01

Compatible with:

Dyson Gen5detect™ vacuums
Dyson Gen5 Outsize™ vacuums

$32.99

Dyson vacuum filter

Part no. 972352-01

Compatible with:

Dyson Gen5detect™ vacuums
Dyson Gen5 Outsize™ vacuums

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Further help

Dyson Gen5outsize Absolute

Let's get your machine working

Let's get your machine working

How to clean your tools

Issue resolved

More help required

Troubleshooting

Alerts and LCD screen

Battery alerts

Charge the machine

LED showing

Issue resolved

No power

Replacement part required

Battery alert

Replacement part required

Replacement part required

No LED

Blue flashing LEDs whilst charging

Inspect display

Replacement part required

Replacement part required

Blockage alert

Check the wand

Select tool

Check accessory

Check inlet

Check the cyclone

Washing the filter - video

Replacement part required

Washing the filter - step-by-step

Check hair screw tool

Check inlet

Check the cyclone

Washing the filter - video

Replacement part required

Washing the filter - step-by-step

Check the XL Digital Motorbar cleaner head

Check inlet

Check the cyclone

Washing the filter - video

Replacement part required

Washing the filter - step-by-step

Check Fluffy Optic cleaner head

Check inlet

Check the cyclone

Washing the filter - video

Replacement part required

Washing the filter - step-by-step

Washing the brush bar

Pulsing

Check the cyclone

Washing the filter - video

Replacement part required

Washing the filter - step-by-step

Non-Dyson battery detected

Replacement part required

Diagnostic screen

Unable to exit manually

Replacement part required

Filter not sealed

Wash the filter - video

Washing the filter - step-by-step

Particle count

Understanding the particle count

Low temperature detected

High temperature detected

Filter needs cleaning

Unusual noise

Pulsing

Grating or rattling

Test the machine

Check the bin inlet

Replacement part required

Replacement part required

High pitched whistle

Check inlet

Pick up issues

The brush bar is not spinning

XL Digital Motorbar™ cleaner head

Replacement part required