Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: Due to the ongoing health emergency, expedited shipping has been temporarily suspended as timeframes can no longer be guaranteed by our carrier partners.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Due to the ongoing health emergency, deliveries may take longer than expected.
How long does shipping take?
Estimated delivery times for machines to major cities:
Cities
|
Standard Shipping (Free)
|
Expedited Shipping
|
To Toronto
|
2-7 business days
|
Temporarily suspended
|
To Ottawa
|
2+ weeks
|
Temporarily suspended
|
To Greater Montreal
|
2+ weeks
|
Temporarily suspended
|
To Quebec City
|
2-10 business days
|
Temporarily suspended
|
To Winnipeg
|
5-10 business days
|
Temporarily suspended
|
To Halifax
|
5-10 business days
|
Temporarily suspended
|
To Calgary
|
2-10 business days
|
Temporarily suspended
|
To Edmonton
|
3-10 business days
|
Temporarily suspended
|
To Saskatoon
|
3-10 business days
|
Temporarily suspended
|
To Vancouver
|
3-10 business days
|
Temporarily suspended
|
To St. John’s
|
3-10 business days
|
Temporarily suspended
|
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Due to the ongoing health emergency, we have extended our money-back guarantee. We will be accepting returns that are postmarked by July 6th, 2020 on all purchases made between February 1, 2020 and May 31st, 2020.
If you wish to return any product purchased from Dyson please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
