Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson V15 Detect™ vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Additional click-in battery

    Part No. 970938-01

    Additional battery clicks into place to extend run time. Can be charged on or off your machine.

    $199.99

    See more
  • Filter

    Part No. 970013-02

    Replacement Filter for your Dyson cordless vacuum.

    $32.99

    See more
  • Charger

    Part No. 969350-02

    Charges your vacuum with or without the Docking station

    Currently out of stock.

    $32.99

    See more
  • Bin

    Part No. 965443-01

    Replacement bin for your Dyson cordless vacuum.

    This spare part isn’t currently available. Please contact us with any questions.

  • How to get your Dyson machine working to its full potential.

  • Getting to know your LCD screen

    As you vacuum, a piezo sensor counts and measures the microscopic particles picked up. Results are displayed in a graph on-screen, with particles ranked into four sizes, from 0–500 microns (µm) and above.¹

  • Laser Slim Fluffy™ cleaner head

    Hard floor specialist. 25cm-wide cleaner head with soft nylon and anti-static carbon fibre filaments, removes fine dust from hard floors and narrow gaps. With a low profile to reach further under furniture.

MyDyson logo
Phone with MyDyson app showing what's inside a Dyson cordless vacuum.

Get more from your Dyson with the MyDyson™ app▴

Expert guides and content. Machine enhancements and upgrades. Tailored 24/7 support.

The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

Apple and the Apple logo are trademarks of Apple Inc., registered in Canada and other countries.
App Store is a service mark of Apple Inc., registered in Canada and other countries.
Google Play and the Google Play logo are trademarks of Google Inc.