Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Cyclone V10™ cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Battery

    Part No. 969352-03

    Replacement power pack and screws for your Dyson vacuum cleaner.

    $175.00

    Learn more
  • Filter

    Part No. 969082-01

    Replacement filter for your Dyson vacuum cleaner.

    $43.99

    Learn more
  • Soft roller cleaner head

    Part No. 966489-12

    Engineered with soft woven nylon and anti-static carbon fibre, for hard floors

    Currently out of stock.

    $142.99

    Learn more
  • Charger

    Part No. 969350-02

    Charges your vacuum with or without the Docking station

    Currently out of stock.

    $32.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Wash the filter regularly

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • The lights on your machine

    Learn about the lights on your machine and what to do if they turn on, or start flashing.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST