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Support for your Dyson Outsize™ cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Filter

    Part No. 970422-01

    Replacement Filter for your Dyson cordless vacuum.

    This spare part isn’t currently available. Please contact us with any questions.

  • Extra click-in battery

    Part No. 970425-01

    Double your run time with a clickable battery for extended deep cleaning.

    $199.99

    Learn more
  • Charger

    Part No. 969350-02

    Charges your vacuum with or without the Docking station

    Currently out of stock.

    $32.99

    Learn more
  • Mini motorized tool

    Part No. 967479-05

    Great for cleaning smaller surfaces, upholstery and stairs

    Currently out of stock.

    $83.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Washing the filter

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Charging your machine's battery

    We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • YouTube and Social media

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.