Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Outsize cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Additional click-in battery

    Part No. 970938-01

    Additional battery clicks into place to extend run time. Can be charged on or off your machine.

    $199.99

    See more
  • Filter

    Part No. 970422-01

    Replacement filter for your Dyson cordless vacuum.

    This spare part isn’t currently available. Please contact us with any questions.

  • Charger

    Part No. 969350-02

    Charges your vacuum with or without the Docking station

    Currently out of stock.

    $32.99

    See more
  • Mini motorized tool

    Part No. 967479-05

    Great for cleaning smaller surfaces, upholstery and stairs

    Currently out of stock.

    $83.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to wash the filter

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • How to charge your machine's battery

    It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST