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Support for your Dyson Outsize cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Additional click-in battery

    Part No. 970938-01

    Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.

    $199.99

    Learn more
  • Filter

    Part No. 970422-01

    Replacement filter for your Dyson cordless vacuum.

    $32.99

    Learn more
  • Charger

    Part No. 969350-02

    Charges your vacuum with or without the Docking station

    Currently out of stock.

    $32.99

    Learn more
  • Mini motorized tool

    Part No. 967479-05

    Great for cleaning smaller surfaces, upholstery and stairs

    Currently out of stock.

    $83.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Washing the filter

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • Charging your machine's battery

    We recommend washing your filter once a month, for your vacuum to perform at its best. See how to do it quickly and easily.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST