Let's get your machine working
Dyson Supersonic Nural™ (Vinca Blue/Topaz)
Let's get your machine working
Dyson Supersonic Nural™ (Vinca Blue/Topaz)
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Maintaining your Dyson Supersonic Nural™ hair dryer
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How to clean the appliance
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No further help required
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More help required
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There is a problem with my machine
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Performance
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Airflow
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Issue resolved
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Clean the filter
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Cleaning your filter - step-by-step
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Check machine
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Overheating
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Issue not resolved, please speak to our Customer Support Team
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Reset
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Lights
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Clean the filter
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Reset required
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Capsule illumination
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Capsule illumination flashing green
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Capsule illumination not working
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Capsule illumination flashing red
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Flashed twice
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Flashed five times
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Flashing continuously
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Check the electrics
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No lights
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Retest in correct voltage
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Test the machine in a different plug socket
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Issue not resolved, please speak to our Customer Support Team
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Clean the filter
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Clean the filter
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Temperature
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Power or electrical issue
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The cable is hot
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Check the machine
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Clean the filter
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Hot cable
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Check the filter
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Issue not resolved, please speak to our Customer Support Team
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Intermittent power
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No power
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Reset
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Check voltage
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Thermal cut out
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Will not switch off
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Unusual noise
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Louder than usual
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Issue not resolved, please speak to our Customer Support Team
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Whistling sound
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Whistling sound
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Check machine
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Unusual smell
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Acrid smell
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Issue resolved
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Burning smell
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Check the filter
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Dusty smell
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Usability issue
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Attachment learning not working
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Reset machine
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Pause detect not working
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Pause detect not working
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Pause detect delayed
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Pause detect not working with all enabled attachments
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Pause detect not working with a certain attachment
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Pause detect not working at all
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Scalp protect mode not working
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Clean the sensor
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Pause detect not activating on stand
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Pause detect not starting
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Pause detect not starting on the stand only
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Unable to change temperature settings
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Visible issue
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Accessories will not magnetise onto the stand
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Accessories will not attach
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Check all accessories
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Issue not resolved, please speak to our Customer Support Team
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Wave+Curl diffuser issue
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Inner diffuser loose
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Issue not resolved, please speak to our Customer Support Team
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Inner diffuser not attaching
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Hot to touch
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Issue not resolved, please speak to our Customer Support Team
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Part broken
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Filter cover
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Read the step-by-step guide on replacing the filter cover
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Issue not resolved, please speak to our Customer Support Team
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Using your Dyson Supersonic Nural™ hair dryer
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How to use the attachments
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Pacemaker queries
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Serial number location
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Styling tips
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Understanding the alerts
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Understanding the controls
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Understanding the lights
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Understanding the modes
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Attachment learning
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Pause detect
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Scalp protect mode
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Understanding the sensors
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Accelerometer
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Hall effect sensor
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Time of Flight sensor
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Download the user manual
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Regular filter maintenance
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Cleaning your filter - step by step
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Supersonic Nural™ (Vinca Blue/Topaz)
