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Dyson Supersonic™ (Iron/Red) with gold case

Let's get your machine working.

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Most common topics

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Image showing how to change the airflow.

Is the problem with the airflow or the temperature?

Airflow

The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls.

To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:

Image showing which button controls the airflow.

One white light - Gentle (Styling)

Image showing one white light.

Two white lights - Medium (Regular drying)

Image showing two white lights.

Three white lights - Fast (Fast drying)

Image showing three white lights.

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Temperature

Dyson Supersonic hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:

Image showing which button controls the temperature.

One red light - Low (60°C) Gentle drying.

Image showing one red light.

Two red lights - Medium (80°C) Regular drying

Image showing two red lights.

Three red lights - High (100°C) Fast drying and styling

Image showing three red lights.

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Domestic or Professional?

To ensure the correct checks are made, we need to know whether your Supersonic was used in a domestic environment (e.g. at home) or a professional environment (e.g. in a salon).

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Has the smell occurred with the first few uses?

Smell

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.)

The smell will fade with time and usage.

Is there anything else I can help you with?

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Assembling your appliance

Storage Hanger

If you store your appliance on a hook, attach the storage hanger to the ribbed section at the base of the handle.

Image showing how to attach the storage hanger to your appliance.

Non-slip mat.

If you need to put your appliance down while it's switched on, the non-slip mat will keep it in place.

Image showing the appliance on the mat.

Accessories

Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisley where you need them. For more information, select 'How to use accessories'.

Image showing the different accessory heads for your appliance.

Is there anything else I can help you with?

How to use the accessories

Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

Image showing the different accessory heads for your appliance.

Smoothing Nozzle

Dries hair gently using smooth air.

Image showing the smoothing nozzle.

Styling concentrator.

Fast, precise airflow for controlled styling, one section at a time.

Image showing the styling concentrator.

Diffuser

Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Image showing the diffuser.

Is there anything else I can help you with?

We're glad the problem's been solved.

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How to use the controls

White lights indicate the airflow control with three precise settings.

Image showing how to change the airflow.

One white light - Gentle (Styling)

Image showing one white light.

Two white lights - Medium (Regular Drying)

Image showing two white lights.

Three white lights - Fast (fast drying)

Image showing three white lights.

Temperature control:

Red lights indicate the temperature control with four precise settings:

Image showing where to locate the temperature controls.

One red light - Low (60°C Gentle drying)

Image showing one red light.

Two red lights - Medium (80°C Regular drying)

Image showing two red lights.

Three red lights - High (100°C Regular drying)

Image showing three red lights.

Cold shot

Press and hold to deactivate heat and set style

Image showing how to give a cold shot with your applicnace.

Power on/off

Sliding switch.

Image showing where the on/off power button is located.

Is there anything else I can help you with?

Styling

Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.

We have a page on our website dedicated to styling tips and tutorials, just visit www.dyson.co.uk/supersonic.

You can also follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. Just search for 'Dyson Supersonic' or 'Dyson Hair' on YouTube, Instagram, Facebook and Twitter.

Image showing the different accessories.

Is there anything else I can help you with?

Using your machine abroad.

Using your appliance abroad

Your appliance may be used in a country with an electricity supply within the same range as that of where your appliance was purchased:

If the voltage is 220-240V then the following countries are applicable:

220-240V

  • Australia
  • China
  • Egypt
  • Europe
  • Greenland
  • Hong Kong
  • India
  • Indonesia
  • Ireland
  • Malaysia
  • New Zealand
  • Peru
  • Philippines
  • Russia
  • Singapore
  • South Africa
  • South Korea
  • Thailand
  • United Arab Emirates
  • United Kingdom

For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

If the voltage is 100-127V then the following countries are applicable:

100-127V

  • Canada
  • Japan
  • Mexico
  • Taiwan
  • United States of America

For example, if you take a machine purchased in the United Kingdom to Europe it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is there anything else I can help you with?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Smoke

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/ oven/ kettle etc.)

The smell will fade with time and usage.

Is the smoke still present after many uses?

Smoke

This will indicate the issue has been resolved

Is there anything else we can help you with today?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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The accessories have a design line which may look like a gap. This is normal.

Using the accessories

Magnetic accessories can be quickly and easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisley where you need them.

  • Please ensure the accessories are connected to the front of the appliance as shown.

Has this resolved the problem?

Check all accessories

Please try to attach all accessories to the appliance.

Image showing the different accessory heads for your appliance.

Is the issue with one or all accessories?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Smoothing nozzle

Image showing the smoothing nozzle.

Styling concentrator (slimmer nozzle)

Image showing the concentrator.

Diffuser

Image showing the diffuser.

You might need a replacement part.

It looks like the Smoothing nozzle is not working. You can solve this by ordering a new one below.

Smoothing nozzle

Part no. 967715-01

Replacement smoothing nozzle for your Dyson Supersonic.

$32.99

Smoothing nozzle

Smoothing nozzle

Part no. 967715-01

Replacement smoothing nozzle for your Dyson Supersonic.

$32.99

Currently out of stock.

$32.99

Currently out of stock.

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Diffuser is not working. You can solve this by ordering a new one below.

Diffuser

Part no. 967711-01

Disperses air evenly around your ringlets, helping to reduce frizz.

$43.99

Diffuser

Diffuser

Part no. 967711-01

Disperses air evenly around your ringlets, helping to reduce frizz.

$43.99

$43.99

$43.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent