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Dyson Supersonic™ (Iron/Red) with gold case

Let's get your machine working.

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Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Please select the appropriate option

Clean the filter

Please follow the steps in the video.

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Cleaning the filter - Step by step

Cleaning the filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Wipe the filter mesh using a dry, lint-free cloth.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning the filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Has cleaning the filter resolved the problem?

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Is the problem with the airflow or the temperature?

Airflow control

The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls.

To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:

One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)

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WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Clean the filter

Please follow the steps in the video.

Has this resolved the problem?

Temperature

The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:

One red light - low gentle drying

Two red lights - Medium 80°C/176°F (regular drying)

Three red lights - High (100°C) Fast drying and styling.

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Please select the appropriate option

Are there lights showing on the machine?

Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan

Mexico

Taiwan

United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is the machine being used in a country with the same electricity supply range to where it was purchased?

Plug the machine back in using a different plug socket.

Please retest the machine once in a country with the same electricity supply range to where it was purchased.

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Try a different plug socket

Plug the machine back in using a different plug socket.

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Lights

Check the lights on the machine.

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This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Clean the filter

Please follow the steps in the video.

Has this resolved the problem?

Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Change the fuse in the machine's plug.

Has this resolved the problem?

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Call us on 1-877-397-6622

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This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Clean the filter

Please follow the steps in the video.

Has this resolved the problem?

Check the lights

For intermittent power, please check the lights.

There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.

ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

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Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle etc.) The smell will fade with time and usage.

If the smell still occurs after a few uses, please select the appropriate smell.

Please select the appropriate option

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Dusty smell

If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.

Clean the filter

Please follow the steps in the video.

Has this resolved the problem?

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Using the accessories

The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

Check all accessories

Please try to attach all accessories to the hair dryer.

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Smoothing nozzle

Styling concentrator

Diffuser

Please select the accessory that does not connect to the hair dryer

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Display stand

Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.

The Styling concentrator and Smoothing nozzle attach to the stand at the top.

The Diffuser attaches to the stand at the bottom.

The Gentle air attachment can be stored at the to top of the stand in replacement of either the Styling concentrator or Smoothing nozzle.

The hair dryer attaches to the stand at the top.

Please select the accessory that does not connect to the stand

How to replace the filter cover

Please follow the steps in the video.

Is there anything else we can help you with?

Please select the appropriate option

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How to replace the filter cover - Step by step

Remove the packaging and instruction manual.

Unplug the appliance.

Do not cut the filter without securing first.

Place the cord and filter in the cardboard packaging.

Cut the filter off and replace with the new filter cover, securing onto the appliance.

Is there anything else we can help you with?

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