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Performance

Power or electrical issue

Unusual noise

Unusual smell

Visible issue

Reference code:

Please select the appropriate option

Machine will not turn on

Intermittent power

Machine won't switch off

Remote control doesn't work

There is no power although LED light is still on

LED won't disappear

Reference code:

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Yes

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Press power button

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Has this resolved the problem?

Yes

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Change the remote battery

Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Yes

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Has the machine fallen over or is the machine on an angle?

Yes

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Power cycle

Before following the steps, press the power button with a firm touch for 1 second.

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.

Has this resolved the problem?

Yes

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Check the machine

The heater is fitted with automatic cut-out switches that operate if the heater tips over or overheats. If the cut-out operates, unplug the heater and allow it to cool.

Has this resolved the problem?

Yes

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This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.

To reset the machine, turn the power off (using either the power button on the remote or the Main body), wait 60 seconds and then turn back on.

Plug the machine back in and retest.

Has this resolved the problem?

Yes

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Change target temperature

The machine will do this if the previously entered temperature is below the current room temperature and above 32F/0°C.

Please change the target temperature to 32F/0°C and retry the machine.

Use the buttons on the machine, not the remote control. To use as a heater please select a temperature above the current room temperature.

If only the remote isn't working, please select the 'Remote control not working' from the drop down list.

Has changing the temperature setting resolved the issue?

Yes

Remote control doesn't work

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Check remote is being used correctly

Please ensure that the remote is facing the correct way and has a clear line of sight to the base of the machine.

Has pointing the remote at the machine without obstructions resolved the issue?

Yes

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Replacing the remote control battery

Please follow steps in the video.

Has reinserting the battery resolved the issue?

Yes

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Test the remote

Squeeze on the remote control below the buttons and operate one of the functions.

Has squeezing the remote resolved the issue?

Yes

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Camera test

The remote LED is invisible to the human eye, only a digital camera can show this is working.

Using a digital phone or camera, aim the LED at the lens and see if a red light shines through it.

NB: This check will not work for iPhone 5s or 6.

Does the LED show through the camera screen?

Yes

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Move obstructions

Please retry the remote with the machine again, ensuring no obstructions.

Does the remote control work?

Yes

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Replace the batteries

Please replace the battery in the remote and call back if the problem persists.

Please select the appropriate option

The battery has been replaced

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Replace the batteries

Replace the battery in the remote control and call back if the problem persists.

Replace the battery with type CR 20

Please select the appropriate option

The battery has been replaced

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Power cycle

Before following the steps, press the power button with a firm touch for 1 second.

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

Plug the machine back in and retest.

Has this resolved the problem?

Yes

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Test a button on the machine

Press the power ON/OFF button on the front of the machine.

Does the machine turn off if you press the power button on the machine?

Yes

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Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Yes

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Check the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Yes

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Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Yes

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No power

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Yes

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Test the power button on the remote

Ensure correct button on remote is being pressed to turn the power On/Off.

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Yes

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Check the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Yes

Reference code:

Please select the appropriate option

Whining or whistling noise

Grating or grinding noise

Clicking when oscillating

Humming noise

Reference code:

Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Yes

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Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

This is a characteristic of the product and cannot be resolved with an exchange or return to base repair.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

Is there anything else we can help you with?

Yes

Reference code:

Please select the appropriate option

Troubleshooting

Maintaining your Dyson machine

Using your Dyson machine

Reference code:

Please select the appropriate option

Cleaning your Dyson heater

Replacing the remote control battery

Reference code:

Do not use polish or detergent on any part of the machine.

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Is there anything else we can help with?

Yes

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Replacing the remote control battery

Please follow the steps in the video.

Is there anything else we can help you with?

Yes

Step by step

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How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help you with?

Yes

Reference code:

Please select the appropriate option

User guide

Getting started

How to use the controls on the remote

How to adjust the airflow

How to use the sleep timer

How to assemble your Dyson machine

How to find the serial number

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Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Is there anything else we can help you with?

Yes

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Assembling the machine

Lower the Main body onto the base, aligning the arrows.

Turn the base clockwise until it clicks into place.

The remote magnetically attaches to the top of the loop amplifier.

Is there anything else we can help you with?

Yes

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Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Yes

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Using the remote control

Aim the remote at the base of the machine.

Remote buttons

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Is there anything else we can help you with?

Yes

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Serial number location

The serial number can be found on the base of the machine.

Is there anything else we can help you with?

Yes

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Using the sleep timer

To set the sleep timer, press and hold the timer button to select the desired time.

When time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Is there anything else we can help you with?

Yes

Reference code:

Please open the PDF for the user guide.

Is there anything else we can help you with?

Yes

Reference code:

Please select the appropriate option

My machine is not cooling

Airspeed won't change

Airflow not as powerful

The fan oscillates but there is no airflow

The airflow mode will not change

Focused flow or diffused flow mode not working

My machine is not heating

The temperature from the fan does not increase

My machine is only hot on one side

There's a problem with the oscillation

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Test the airflow button on the remote

Ensure correct button on remote is being pressed to adjust the airflow.

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Yes

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Change the remote battery

Loosen the base and pull it away from the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Yes

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Paper test

The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.

Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Does the newspaper lift beyond 45 degrees?

Yes

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Check and clean machine

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the issue?"

Has this resolved the problem?

Yes

Read the step-by-step guide to see how to check and clean machine

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Check and clean machine

Loop amplifier - clean with a dry or damp cloth.

Shroud - clean with a dry cloth or soft brush.

Try the paper test again.

Has checking the loop amplifier and shroud resolved the problem?

Yes

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The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

Yes

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Run heater at highest temperature

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Has this resolved the problem?

Yes

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Turn machine off

Please turn the machine off and back on again.

<p>Press the Oscillation button to start and stop the fan turning.</p>

Yes

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Enabling cooling mode

Unlike the AM04/AM05 the AM09 does not need to be set to 0°C to enable cooling mode.

Turn the machine on.

To turn the heater off and use cool air mode press the BLUE Thermostat Control button. The power button light on the main body will change from red to blue.

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Has using the blue thermostat button and changing the airflow resolved the problem?

Yes

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Retry machine at 37°C/99°F

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

The power button will turn red for Heating mode.

Each time heating mode is selected the machine conducts a short calibration cycle, during this the airflow will be automatically controlled, once the cycle is complete it will revert to the selected airflow speed.

Has this resolved the problem?

Yes

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Test oscillation

Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.

Please select the appropriate option

My machine is not oscillating

The oscillation won't turn off

Machine shuddering when oscillating

There is a problem with the oscillating range

There is a problem with the oscillation speed

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Oscillating range

The machine should oscillate within 70 degrees from one side to another.

Does the machine oscillate outside of this range?

Yes

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Has this resolved the issue?

Yes

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Checking oscillation

The AM09 has a one touch smooth oscillation action.

When in oscillation mode the machine will temporarily stop oscillating when any of the control buttons are pressed.

If the oscillation doesn't work carry out the following checks:

Check the feet are attached correctly

Check the six feet on the base of the Main body are present and clean.

If the heater is placed on a low friction surface, e.g. highly polished or oily, the Main body may slide.

Has this resolved the problem?

Yes

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Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Yes

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Change the remote battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has this resolved the problem?

Yes

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Oscillation speed

The machine should take approximately 4 seconds to oscillate from one side to the other.

Does the machine oscillate outside of this speed?

Yes

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Test the oscillation button on the remote

Ensure correct button on remote is being pressed to adjust the oscillation.

Test the other buttons on the remote

1) On/Off 2) Cooling mode 3) Airflow speed 4) Heating control 5) Sleep timer 6) Oscillation 7) Focused mode 8) Diffused mode

Has this resolved the problem?

Yes

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Target temperature explanation

The temperature set on the machine is the target temperature of the room, not the temperature of the fan.

The temperature from the fan when in heating mode will not change.

Has this resolved the problem?

Yes

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Check the other functions on the remote

ON/OFF.

Cool air mode

Airflow speed control

Temperature control

Sleep timer function

Oscillation On/Off.

Personal heating mode

Diffused heating mode

Do the other functions on the remote work?

Yes

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Replace the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Yes

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Replacement remote required

This issue can be resolved by ordering a replacement remote control.

Has the remote been replaced before?

Yes

Reference code:

Please select the appropriate option

Burning smell

Dusty smell

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Wipe the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Yes

Reference code:

Please select the appropriate option

No power but the LED is on

LED won't disappear

No LED

There is a F code on the display

There is an H code on the display

C code on display

There's a problem with the tilt mechanism

There's a problem with the oscillation

The power cord is damaged

Remote control doesn't work

Part broken

Reference code:

Hard reset

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Yes

Reference code:

Which F code is displaying?

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Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow, and timer controls will be locked out on the remote.

The power button on both the remote and main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the Main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Has this resolved the issue?

Yes

Reference code:

Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow, and timer controls will be locked out on the remote.

The power button on both the remote and main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Has this resolved the issue?

Yes

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Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow, and timer controls will be locked out on the remote.

The power button on both the remote and main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Has this resolved the issue?

Yes

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Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow, and timer controls will be locked out on the remote.

The power button on both the remote and main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Has this resolved the issue?

Yes

Reference code:

Reset machine

The display will show a fault code and the LED around the power button will flash red.

The oscillation, airflow, and timer controls will be locked out on the remote.

The power button on both the remote and main body will still work.

To reset the appliance, turn the power off (using either the power button on the remote or the main body) wait 60 seconds and then turn the machine back on.

The fault code should have cleared.

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.