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Dyson CSYS Clamp (Silver)

  

Replacement parts
Guides
See all steps

Most common topics

Reassemble carriage plates

How to assemble your Dyson light

CSYS Clamp video

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Troubleshooting

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Visible issue

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My light won't switch on
Heat sink arm difficult to adjust
Part broken

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Is this the first time the machine is being used?

Yes
No

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Yes
No
Power cord or plug damaged

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Ensure the jack plug is inserted by threading through the clamp.

Image showing how to push the cord through the machine.

Push the jack plug into the base.

Image showing how to push the cord into the light.

Ensure the light is plugged into a wall socket and switched on.

Image shows to unplug the machine.

Has checking the power cord resolved the problem?

Yes
No

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Image showing how to adjust the dimmer.

Has checking the dimmer switch resolved the problem?

Yes
No

Check that the wheel carriage plates are screwed together currently.

Disconnect the carriage plates

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Yes
No

Unplug the light and leave for 5 minutes.

Image shows to unplug the machine.

Plug the light in and switch on.

Image shows to unplug the machine.

Has leaving the power off resolved the problem?

Yes
No

You might need to arrange a visit from a Dyson expert.

It looks like the Power supply isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Power supply

Part no. 967247-08

Replacement power supply for your Dyson.

$32.99

Power supply

Part no. 967247-08

Replacement power supply for your Dyson.

$32.99

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check that the wheel carriage plates are screwed together currently.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment and proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Yes
No

Check electrical supply

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Yes
No
Power cord or plug damaged

Check power cord

Ensure the jack plug is inserted by threading through the clamp.

Image showing how to push the cord through the machine.

Push the jack plug into the base.

Image showing how to push the cord into the light.

Ensure the light is plugged into a wall socket and switched on.

Image shows to unplug the machine.

Has checking the power cord resolved the problem?

Yes
No

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Image showing how to adjust the dimmer.

Has checking the dimmer switch resolved the problem?

Yes
No

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Please follow the next step.

Reassemble carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Yes
No

Is the problem with the arm going backwards and forwards, up and down or both?

Back and forth
Up and down
Both

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How to assemble your Dyson light

Thread the jack plug through the clamp.

Image showing how to push the cord through the machine.

Remove tape from the upright.

Image showing how to remove the red tape.

Push the clamp up onto the upright.

Push the jack plug into the base.

Remove the red tape from the mounting plates to expose the electrical contacts.

Remove red tape on detachable arm.

Align the squares and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Image showing how to align the carriage.

Attach the heat sink arm

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Is there anything else we can help you with?

Yes
No

Please select the appropriate option

Troubleshooting

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to use the dimmer

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Image showing how to adjust the dimmer.

Is there anything else we can help you with?

Yes
No

How to reposition the Dyson light

The LED head can be positioned directionally in 3 axes.

Only use the heat sink arm to reposition.

Image showing how to reposition the light.

Is there anything else we can help you with?

Yes
No

Please follow the steps in the video.

Is there anything else we can help you with?

Yes
No

CSYS Clamp user guide

Is there anything else we can help you with?

Yes
No

Further help

Dyson CSYS Clamp (Silver)

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