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Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25.00
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping: $25
To Toronto
2-5 business days
2 business days
To Ottawa
2-5 business days
2 business days
To Montreal
2-5 business days
2 business days
To Quebec
2-5 business days
2 business days
To Winnipeg
3 -7 business days
2 business days
To Halifax
3 -7 business days
2 business days
To Calgary
3-7 business days
2 business days
To Edmonton
4-8 business days
2 business days
To Saskatoon
3-8 business days
2 business days
To Vancouver
4-8 business days
2 business days
To St.John's
5-10 business days
2 business days
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Best price guaranteed
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Canadian Tire, Best Buy, Costco, Walmart, Hudson’s Bay, Bed Bath & Beyond, Home Depot, The Shopping Channel, Rona, Home Hardware, Lowes, Visions, London Drugs, Holt Renfrew, Nordstrom, Shoppers Drug Mart and Sephora
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or demonstrator product
• Product price must not be lower due to an advertising error or misprint
Widest selection
Pay by installments
What is PayBright?
PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting PayBright as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
90% more suction than the Dyson V8™ vacuum. Dyson’s largest intelligent cordless vacuum, with laser illumination.¹
Laser Slim Fluffy™ and Digital Motorbar™ XL cleaner heads. Only at Dyson: 2 additional accessories, Built-in dusting & crevice tool, and Dyson Floor Dok™ included.
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
Digital Motorbar™ XL cleaner head
Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
Hair screw tool
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
Additional click-in battery
Additional battery clicks into place to extend run time. Can be charged on or off your machine.
Additional Charger
Additional Charger for your vacuum
Combi-crevice tool
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
Mattress tool
Removes dirt and allergens from mattresses and upholstery.
Low-reach adaptor
Bends to comfortably reach down low. Engineered to clean further under furniture by adjusting the wand angle up to 90°.
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
Charger
Charges your vacuum with or without the Docking station
Dyson Floor Dok™
Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Dyson Outsize, and Dyson V11™ vacuum and tools.
$1,349.99
Pay by installments with 0% interest from PayBright
Powerful and versatile. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Only at Dyson: Additional Soft Roller cleaner head for hard floors + detangling Hair Screw tool
30% more suction than a Dyson V8™ vacuum. Engineered for strong cleaning performance. With de-tangling technology.
Motorbar™ cleaner head removes pet hair and ground-in dirt from carpets. Only at Dyson: Additional Soft Roller cleaner head for hard floors + 3 extra accesories
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping: $25.00
If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 3 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping: $25
To Toronto
2-5 business days
2 business days
To Ottawa
2-5 business days
2 business days
To Montreal
2-5 business days
2 business days
To Quebec
2-5 business days
2 business days
To Winnipeg
3 -7 business days
2 business days
To Halifax
3 -7 business days
2 business days
To Calgary
3-7 business days
2 business days
To Edmonton
4-8 business days
2 business days
To Saskatoon
3-8 business days
2 business days
To Vancouver
4-8 business days
2 business days
To St.John's
5-10 business days
2 business days
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Price match promise
Best price guaranteed
Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:
• Product must be the exact same model number as it appears on DysonCanada.ca and in stock
• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)
• Authorized dealers are limited to Canadian Tire, Best Buy, Costco, Walmart, Hudson’s Bay, Bed Bath & Beyond, Home Depot, The Shopping Channel, Rona, Home Hardware, Lowes, Visions, London Drugs, Holt Renfrew, Nordstrom, Shoppers Drug Mart and Sephora
• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or demonstrator product
• Product price must not be lower due to an advertising error or misprint
Widest selection
Pay by installments
What is PayBright?
PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting PayBright as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
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