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Support for your Dyson Pure Humidify+Cool™ purifier humidifier

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine Filter

    Part No. 965432-01

    Filter for your Dyson Purifier


    Learn more
  • Remote control

    Part No. 970486-01

    Curved and magnetised to store neatly on the machine


    Learn more
  • Combi 360° Glass HEPA and Activated Carbon Filter

    Part No. 970341-01

    Replacement glass hepa & inner carbon filter for your Dyson purifier humidifier fan.

    Currently out of stock.


    Learn more
  • Filter housing

    Part No. 970482-01

    Replacement filter housing for your Dyson purifier humidifier fan.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to change your machine's filter

    You can find out how to monitor and replace your Combi filter in our video guide.

  • How to run a Deep clean cycle

    The monthly Deep clean cycle eliminates bacteria and limescale throughout your machine's water system. Your machine's LCD screen and the Dyson Link app will let you know when it's time.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST