Cleaning the machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Please note: This is not a connected product, so there are no connectivity options in troubleshooting

On/Off

Ensure the machine is switched on.

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the oscillation.

Test the sleep timer.

Changing the battery

Unscrew the remote control's battery compartment.

Replacing the remote control battery

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the purifier for 1 minute at the highest temperature setting.

NB: The heating elements will only work with the airflow facing forwards.

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Intermittent power

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours. NB: This feature cannot be switched off.

Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.

Press the ON/OFF button on the Main body of the machine.

Point the remote directly at the front of the machine while pressing the button.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check and clean machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Your filter may need replacing.

Check filter life on the display screen, or for excessive build up of dust within the inlet.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Changing your HEPA+Carbon filters

Before changing your filter, switch off and unplug your Dyson purifying fan heater.

The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.

You'll need to reset the filter life on your machine.

Your machine comes with a HEPA+Carbon filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life

It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.

The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Check base

Check around the base of the machine for any debris or obstructions.

Please try taking the filters off, then reattaching them to ensure they are correctly clicked into place. When attaching the filters, press in and up, and check there are no gaps or loose areas.

If the filters are not attached correctly, a triangle warning may show on your screen. If this happens, please reattach the filters securely.

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Continuous monitoring can be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Restart the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Remove the filters

Switch off and unplug the machine.

To remove your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

With the HEPA+Carbon filter removed, put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine.

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the four sensor slots to the left of the LCD screen.

Plug in and test the machine.

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

If your machine is new out of the box and has been turned on for less than one hour, the machine may still be calibrating. This process takes up to one hour to complete. Please leave the machine running during this time.

After one hour, turn the machine off and then on again. Press the power button on either the main body or the remote control.

If your purifier has been plugged into a stable power source for over one hour and the selected readings still do not show, we advise that you perform a factory reset.

Press and hold the power button on both the main body and the remote control.

Continue to hold the buttons until the LCD screen shows a countdown timer.

Once the countdown has been completed, the machine will have reset.

Your purifier will turn on automatically. Leave your machine running for one hour to perform self-calibration.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

Check remote control

Ensure the correct button on the remote is being pressed.

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the airflow.

Test the sleep timer.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Check remote control

Ensure the correct button on the remote is being pressed.

Point the remote at the base of the purifier and test the controls.

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Alert icon

If your machine shows an alert icon, try turning it off and then on again. If this doesn’t clear the alert, contact Dyson Customer Care.

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Filters

The remaining filter life is shown on the LCD screen and will indicate when your filters need replacing.

Indoor humidity

The amount of water vapour in the air, shown as a percentage.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example, the burning gas when cooking and in vehicle exhaust emissions.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Volatile organic compounds

VOCs are typically odours that may be potentially harmful. These can be found in cleaning products, paints and furnishings.

Quick start guide

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Quick start guide

Please follow the steps in the video.

Use both hands to lift your machine out of the box, by its base.

Do not lift out by the loop amplifier.

Your machine comes with a HEPA+Carbon filter.

Push your HEPA+Carbon filter into the outer cover and position onto the base. Push firmly until both outer covers click securely into place.

The remote control can be magnetically attached to the top of the loop.

Place the remote control on top of the machine with the buttons facing down.

Plug in and switch on.

Use both hands to lift your machine out of the box, by its base.

Do not lift out by the loop amplifier.

Your machine comes with a HEPA+Carbon filter.

Push your HEPA+Carbon filter into the outer cover and position onto the base. Push firmly until both outer covers click securely into place.

The remote control can be magnetically attached to the top of the loop.

Place the remote control on top of the machine with the buttons facing down.

Plug in and switch on.

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Volatile organic compounds

VOCs are typically odours that may be potentially harmful. These can be found in cleaning products, paints and furnishings.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example, the burning gas when cooking and in vehicle exhaust emissions.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Indoor humidity

The amount of water vapour in the air, shown as a percentage.

Filters

The remaining filter life is shown on the LCD screen and will indicate when your filters need replacing.

Using the remote control

To operate, point the remote control toward the front of the base.

Standby On/Off

Press the Standby on/off button on your Dyson purifying fan or remote control to stop your machine. It will continue to monitor the air quality.

Airflow speed

Press the Airflow speed button to increase and decrease the airflow speed.

Oscillation On/Off

Press the Oscillation button to circulate the air around the room and scroll through the oscillation settings from 0° to 350°.

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Auto mode

Set your Dyson purifying fan to Auto mode and the onboard sensors will intelligently adjust the settings of the machine according to the air quality.

Air quality: your machine will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: the airflow speed will increase until the target air quality and temperature have been reached.

Airflow direction

Press the Airflow direction button to change the direction of airflow from front to back.

Change the airflow direction for your personal comfort.

Select the Airflow direction to Fan mode for airflow from the front for purifying and cooling.

Air will be purified continuously, whether the air is set to flow from the front or the back.

Night mode

In Night mode, your Dyson purifying fan will continue to monitor and respond to changes in air quality, but only using its quietest settings – and with its LCD screen dimmed.

Sleep timer

Your Dyson purifying fan heater will turn off automatically after the selected amount of time.

To set the time: press the button to scroll through the time options. Once activated, press the Sleep timer button once to see the time selected.

To cancel the Sleep timer: press the Sleep timer button twice.

Heating and Cooling modes

Press the button to set the required room temperature.

Your machine will pause when the temperature set has been reached.

Press the Cooling mode button to switch your machine from heating mode to cooling mode.

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the user guide.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

Please open the PDF for the user guide.

Manual mode

Airflow can be set manually by the airflow buttons on the remote. You can choose a setting from 1 (low flow of air) through to 10 (high flow of air), and the machine home screen will show the fan speed when in manual mode.

Auto mode

Set your Dyson purifying fan to Auto mode and the onboard sensors will intelligently adjust the settings of the machine according to the air quality.

Air quality: your machine will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: the airflow speed will increase until the target air quality and temperature have been reached.

If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.

If the air quality worsens, the air quality graph will show red and the purifier will automatically restart cleaning the room.

Auto mode

Set your Dyson purifying fan to Auto mode and the onboard sensors will intelligently adjust the settings of the machine according to the air quality.

Air quality: your machine will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: the airflow speed will increase until the target air quality and temperature have been reached.

If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.

If the air quality worsens, the air quality graph will show red and the purifier will automatically restart cleaning the room.

Using the remote control for Auto mode

Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off, press the same button.

Night mode

In Night mode, your Dyson purifying fan will continue to monitor and respond to changes in air quality, but only using its quietest settings – and with its LCD screen dimmed.

Press the Night mode and Sleep timer button to scroll through the timer options.

Customise your Night mode settings in the Dyson Link app.

If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

Replacing the battery

Please follow the steps in the video.

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Changing your HEPA+Carbon filters

Before changing your filter, switch off and unplug your Dyson purifying fan heater.

The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.

You'll need to reset the filter life on your machine.

Your machine comes with a HEPA+Carbon filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life

It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.

The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

Error codes

If your machine shows an error code, try turning it off and then on again. If this doesn’t clear the error code, contact Dyson Customer Care.