Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

WARNING: Do not use polish or detergent on any part of the machine.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Check the machine base

Check around the base of the machine for any debris or obstructions.

Remove and refit the loop amplifier

Press both buttons to lift off the loop amplifier.

Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.

Continuous monitoring

The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off.

By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors, which is required for the temperature and humidity to be measured.

This may be heard as a low humming noise which is normal.

Please check the following using the app:

Swipe up to reveal the setting tab, and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Retest the machine.

Ensure the correct button on remote is being pressed

Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Point the remote directly at the front of the machine while pressing a different option.

Change airspeed using the Dyson Link app

Using the Dyson link app, adjust the fan speed.

Replace the remote control

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Test the airflow power

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45°.

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Press the ON/OFF button on the Main body of the machine.

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Filter housing - clean with a dry cloth or soft brush

Filter - your filter may need replacing.

Check filter life within the app, or for excessive build up of dust within the inlet.

Test the machine

Switch off and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Press the ON/OFF button on the Main body of the machine.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Press the ON/OFF button on the Main body of the machine.

Reset the machine

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Check the tilt joint

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Test tilt of the machine

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.

Check the feet of the machine

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Test the remote control

Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Ensure the correct button on the remote is being pressed.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Test the remote control

Point the remote directly at the front of the machine while pressing a different option.

Check the machine

Turn off the power and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Sensor Failure

Switch off and unplug the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Cancel Sleep timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.

Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Enabling/disabling the Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Territories for Alexa

The Dyson skill is available in the following territories:

• Australia
• Canada (English only)
• Germany
• India
• Ireland
• United Kingdom
• USA

Activate WiFi

The machine has its own WiFi signal which must be activated to complete connection.

To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

To continue, please press 'Submit' at the bottom of the screen.

Enter home WiFi password

Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.

Incorrect password

If you are seeing a notification which reads "Please check your password is correct", please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The password can be found in the following places:

Underneath the purifier's filter

On the front of the operating manual

On the remote control packaging

On a removable sticker on the front of the purifier

Your device will continually prompt you to enter the machine's 8-letter password until it has been entered successfully.

If you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

If the connection is unsuccessful, an error message prompt should appear on the devices display.

Connection failed

Slow response

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

If possible, please try relocating the machine closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode.

Close down the app and restart.

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Ensure that the device is also running the latest version of its operating system.

Check that your phone/tablet device is running the latest version of a compatible operating system.

Simply tap on the 'Add a machine' button to begin the connection process.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

WiFi settings

To change the WiFi network you are connected to, leave the Dyson Link app and go into your phones settings.

Once in your device's settings, select the WiFi option and choose your home WiFi network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure the devices WiFi is activated and that flight mode is turned off.

When you have connected to your home WiFi, please go back to the Dyson Link app and press 'Get started'.

Add a machine

Select 'Get started' on your Dyson Link app.

The Dyson Link app will perform a WiFi scan for products.

Enter home WiFi password

Please enter the network password for your home WiFi network.

To continue, please press 'Submit' at the bottom of the screen.

Activate the WiFi

The machine has its own WiFi signal which must be activated to complete connection.

To activate the WiFi on your purifier, press and hold the power button for five seconds. The WiFi indicator will flash green one activated.

Please ensure you have the 8-letter password that is found on the front sticker on your machine.

This can also be found in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging

To continue, please press 'OK, got it' at the bottom of the screen.

The machine should appear as a network in your device's WiFi settings.

Simply open the device's WiFi settings and chose your machine from the network list. You will need your product's WiFi password to complete this stage.

Once the device is connected to your machine WiFi network, a notification will appear from the Dyson Link app prompting you to continue the connection journey.

Tap the notification to continue.

If the Dyson Link app has had its notifications switched off or the notification does not appear, you will need to manually reopen the Dyson Link app.

Incorrect password

If you are seeing an incorrect password error, please re-enter the 8-letter password, paying attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

The serial number and password can be found on the rear of the instruction manual or on the Main body of the machine behind the bin.

Your device will continually promoted you to enter the machine's 8-letter password until it has been entered successfully.

At which stage it will continue the pairing process.

Notification Issue

The only instances where a notification will not be generated is if have you exited the Dyson Link app before being promoted to do so. In which case, you will need to restart the connection journey.

Please select 'No' on the next step.

If you have followed the recommendations on the previous step and have still been unable to continue the pairing process, please restart the Connection journey by selecting 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please wait for the machine to complete the automatic pairing process.

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Slow response

If your device is taking longer than expected to load, we recommend allowing extra time for the device to load, and pressing the 'Retry' button.

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Connection issue

Please close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Simply tap on the 'Add a machine' button to begin the connection process.

Simply tap on the machine to select it.

The serial number of your machine will appear beneath the machine's name.

Password location

The 8-letter password can be found on your purifier in the following places:

Underneath the purifier's filter
On the front of the operating manual
On the remote control packaging
On the removable sticker on the front of the purifier

Once you have located your product's WiFi password, make a note of it so you can reference it easily.

Entering the password

After locating your machine's password, please continue to the next screen by selecting 'Okay, got it'

The Dyson Link app will now prompt you to enter the machine's password.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Confirming connection

Whilst your connection is being confirmed, your app will display information about your product, including how to control your product, what information you can get from your product, and how to get the best out of Dyson technology.

Retry connection

If this is the first time this error has appeared on your device, please select 'Retry'.

Please ensure that the password has been entered correctly, paying close attention to how the password has been made up.

The password contains lower case letters only. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Please ensure that your device has a strong and stable connection to your home WiFi.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Connection issue

If you have experienced an issue after completing the setup process, please do the following:

Close the Dyson Link app and clear it from your recently used apps.

Relocate the purifier closer to your WiFi router to ensure a stronger, more stable signal. This should be the one that your machine was previously connected to.

Plug the machine back in, turn it on at the wall and take it out of standby mode. The WiFi light on the machine will turn white, indicating a solid connection.

Re-open the Dyson Link app and await a connection on the home screen.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Connection Successful

The machine has been successful connected to the Dyson Link app.

Configure

If you wish to familiarise yourself with the machine and configure its settings, please select 'Using your purifier and the Dyson Link app'.

Alternatively, please chose 'Issue resolved'.

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.

Closer connection

Move your purifier as close as possible to your router, to ensure maximum signal strength.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

If this has not resolved the issue you have been experiencing, please continue to the next step.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off

The button highlighted will turn the main power to the machine on or off.

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation

The button highlighted will turn the machines oscillation on or off.

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Scheduling issue

The scheduling function of the app will only work if there are 3 or less schedules set per day. If you have more than 3 per day, please remove as necessary.

If you have less than 3 schedules per day and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

Continue connection

The connection could still be taking longer than expected, please press the 'Continue' button again.

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and await a connection on the home screen.

Simply tap on the 'Add a machine' button to begin the connection process.

Please ensure that your device has a strong and stable connection to your home WiFi.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Retrying connection

To preform another scan for your machine, please press the 'Retry' button.

WiFi lights

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Router settings

The appliance will only connect to the 2.4 GHz network.

Your device will need to be connected to the same network as the appliance for initial set up.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website.You will need to check that any other devices you have connected to your router will not be affected before changing this.

The router will need to be set to WPA or WPA2. Dyson connective products are not compatible for WEP encryption.

Incorrect password

Please ensure that the home WiFi password has been entered correctly.

If there are any special characters in the home WiFi password, such as exclamation, punctuation or question marks, you may need to change the password and remove these from it. This can be done via the router settings.

Your WiFi password should be printed either underneath the router, on the back, of the router on a removable tab, which can be removed from the router. Additionally, it may also be printed on the box your router came in. Take care to enter the correct characters, as some letters and numbers look similar, such as 'I' and '1', and 'O' and '0'.

WiFi signal

The machine requires a strong and stable WiFi signal in the home.

If possible, please try relocating the machine closer to your WiFi router. If there is more than one router in the home, ensure you are relocating the machine closer to the router you intend to connection both your machine and device to.

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

If you have gone through the above checks and recommendations, please select 'Checks completed'.

Otherwise, if you are satisfied that the above criteria and recommendations have already been met but you are still experiencing an issue, please select 'Issue not resolved'.

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Checking WiFi light

Solid White

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing White

The WiFi light will continuously flash white while it is attempting to connect.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

No WiFi light

If no WiFi light appears on the machine, it means it is yet to connect.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Restarting the Dyson Link app

Please close the Dyson Link app and clear it from your recently used apps.

Re-open the Dyson Link app and ensure that you are logged in.

Simply tap on the 'Add a machine' button to begin the connection process.

Attempting to connect

A flashing white light occurs as the machine connects to the Dyson cloud.

Please allow up to 20 seconds for the machine to connect and the light to turn solid white.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Please ensure that your device has a strong and stable connection to your home WiFi.

Remaining close to your machine

Please ensure that your device remains close to the machine throughout the pairing process and that the machine is plugged in and switched on.

Connection failed message

Should a 'Connection failed' message be displayed on your device, the Connection journey will need to be restarted.

Before restarting the Connection journey, please switch the machine off at the wall and wait 6 seconds before switching it back on.

Please select 'Connection journey'.

If you have already restarted the connection journey and are still experiencing an issue, please select 'Issue not resolved'.

Checking WiFi light

Solid White

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing White

The WiFi light will continuously flash white while it is attempting to connect.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

No WiFi light

If no WiFi light appears on the machine, it means it is yet to connect.

Please ensure the device's flight mode is turned off.

To begin

Select your machine by choosing 'air treatment' and then your model of purifier.

Please switch on or place on charge

Your machine will require power through the connection set up.

Home WiFi password

Please have your home WiFi password to hand. You may need this later.

Please ensure the network shown on your screen is your home network, and it does not belong to your Dyson product or to a public network.

You must connect your Dyson product to the same WiFi network that your device is connected to.

Attempting to connect

A flashing white light occurs as the machine connects to the home WiFi network.

Please allow up to 20 seconds for the machine to connect and the light to turn solid white.

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Loading bar

The Dyson Link app will display a loading bar, indicating the overall progress of connection.

Should the connection fail, please refer to the bar's overall progress and select the appropriate option to proceed.

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Device proximity

Your device may be encountering a problem reconnecting to the home WiFi.

So that we can ensure the device has a strong and stable WiFi connection, please move it closer to the home router. This should be the one that your machine was previously connected to.

Disabling mobile data

If you are using a device which has mobile data enabled, please disable this within the device's settings.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Checking WiFi light

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

WiFi lights

Flashing green

The WiFi light will flash green if it is awaiting a connection.

Solid white

The machine's Wi-Fi light will display as a solid white light when connection has been successful.

Flashing white

The WiFi light will continuously flash white while the connection is still in progress.

Device proximity

The device you are using requires a strong and stable WiFi connection to the machine.

To achieve this please ensure that your device remains close to the machine throughout the connection journey and that the machine is plugged in and switched on.

Retrying connection

To preform another scan for your machine, please press the 'Retry' button.

Should a error message be displayed on your device, the connection process will need to be restarted. Please select 'Activating the WiFi'.

If you have already followed the above advise and are still experiencing an issue, please select 'Issue not resolved'.

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Google and Google Home are trademarks of Google LLC.

Connect your Dyson machine to your Google Assistant-enabled device

Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.

You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.

Follow the instructions in the Google Home app to add your Dyson machines.

How does Google Assistant discover my machine?

When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.

Google Assistant uses this to name your machine in the Google Home app as well.

How do I control an individual Dyson machine?

To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.

If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.

Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.

Disconnecting your machine from the Google Home app

Open the Google Home app and tap the machine you wish to remove.

Tap the settings icon in the top right and select "Unlink Dyson".

When you remove your Dyson machine from a home:

• It will disconnect the device from members in the home
• It will be unlinked from your Google Account
• Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.

Check Google Assistant can hear you

Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.

Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.

Check your smart home device

First, make sure:

1. Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet
2. The microphone isn't muted
   • For Google Home: on the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
   • For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): on the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
   • For Google Nest Audio: on the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
   • For Google Nest displays: on the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted.
3. The LED dots on top of your speaker or display spins or blinks when you say “Ok Google” or "Hey Google."
4. If your Assistant answers other questions, try to ask the unanswered question in a different way.

General troubleshooting

If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.

Reboot your speaker or display

1. Disconnect the power cable from your device.
2. Reconnect the power cable.

Make sure your device recognizes the hotword

Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.

Make sure your device recognised the question correctly

1. Ask your Assistant the question again.
2. Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
3. If it's still not recognizing the question, try to speak slower or try another question.

Resetting your password

If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.

Select the forgotten password link on the log in screen and follow the instructions.

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Check for device or setup issues

Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.

If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.

Check your machine

• Unplug your machine and wait for 10 seconds. Plug your machine back in and turn it on.
• Unplug your smart home device and wait for 10 seconds. Plug it back in.
• Open your Dyson Link app and check that your machine is online.

Check the Dyson Action

• Open the Google Home app and check that the Dyson Action is enabled
• Unlink the Dyson Action and then re-link it

What did Google Assistant hear?

Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.

You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"

What actions did Google Assistant take?

Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.