Let's get your machine working
Dyson Pure Cool purifier fan
Let's get your machine working
Dyson Pure Cool purifier fan
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Replacing the filter
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More help required
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Troubleshooting
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Unusual noise
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Clicking noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Performance
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The airspeed won't change
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Check remote control buttons
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Hold standby button
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Replacement part required
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Change battery
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Replacement part required
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The airspeed is not as powerful
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Check and clean machine
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Clean the machine
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Replacement part required
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Broken filter housing
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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No LED
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Problem with the oscillation
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The machine won't oscillate
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Check remote control
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The oscillation won't turn off
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Check other remote functions
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Remote control doesn't work
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Machine has no power
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No power to machine
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Test the remote control
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Replace the filter
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User guide
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Issue resolved
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How to assemble your Dyson machine
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How to use your Dyson machine
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How to use the remote control
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Finding machine serial number
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How to use machine controls
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Cleaning the machine
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Replacing the remote control battery
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Most common topics
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$39.99
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$39.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$39.99
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson pure cool replacement filter is not working. You can solve this by ordering a new one below.
Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99
Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson pure cool replacement filter is not working. You can solve this by ordering a new one below.
Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99
Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$39.99
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Further help
Dyson Pure Cool purifier fan
