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Dyson Pure Cool purifier fan
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Replacing the filter
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More help required
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Troubleshooting
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Unusual noise
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Clicking noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Whining or whistling noise
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Performance
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The airspeed won't change
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Check remote control buttons
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Hold standby button
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Replacement part required
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Change battery
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Replacement part required
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The airspeed is not as powerful
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Check and clean machine
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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No power but the LED is on
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Clean the machine
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Replacement part required
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Broken filter housing
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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No LED
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Problem with the oscillation
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The machine won't oscillate
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Check remote control
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The oscillation won't turn off
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Check other remote functions
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Remote control doesn't work
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Machine has no power
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No power to machine
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Test the remote control
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Replace the filter
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User guide
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Issue resolved
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How to assemble your Dyson machine
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How to use your Dyson machine
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How to use the remote control
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Finding machine serial number
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How to use machine controls
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Cleaning the machine
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Replacing the remote control battery
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Most common topics
Please select the appropriate option
Please follow the steps in the video.
How to replace the filter
Ensure the purifier is unplugged.
Press both buttons to lift of the loop amplifier.

Remove the old filter and dispose of your old filter in your household waste bin.
Lower the new filter into the housing and the complete unit onto the Main body.

Lower the loop amplifier onto the base until it clicks and locks.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check base
Check around the base of the machine for any debris or obstructions.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Refit machine
Remove loop amplifier.

Refit it ensuring that there is no uneven gap between the loop and the Main body.

Please select the appropriate option
Ensure correct button on remote is being pressed
ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Check remote control buttons
ON/OFF.

Airflow

Oscillation

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Hold standby button
Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$22.99

Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$22.99
$22.99
Change battery
Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$22.99

Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$22.99
$22.99
Newspaper test
Turn the airflow control to maximum.
Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.
Check and clean machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier
Clean with a dry cloth or soft brush

Main body
Clean the shroud with a dry cloth.
Use a soft brush to clear any blockages from the holes.

Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please select the appropriate option
Please select the appropriate option
Do not plug in or attempt to use the machine if the power cord is damaged.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Has this resolved the problem?
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Interruption in the electricity
Unplug the machine and leave it for 10 seconds.
Plug in and test the machine.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Check and clean machine
Loop amplifier - clean with a dry cloth or soft brush.

Main body - clean with a dry cloth or soft brush.

Inlet grille - clean with a dry cloth or soft brush.

Filter
Your filter may need replacing. Check for excessive build up of dust within the inlet.
You might need a replacement part.
It looks like the Dyson pure cool replacement filter is not working. You can solve this by ordering a new one below.
Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99

Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99
Which part is broken?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson pure cool replacement filter is not working. You can solve this by ordering a new one below.
Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99

Dyson pure cool replacement filter
Part no. 967305-08
Removes 99.97% of allergens and pollutants as small as 0.3 microns.
$99.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$22.99

Remote control
Part no. 965824-06
Replacement remote control for your Dyson fan.
$22.99
$22.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please select the appropriate option
Check base
Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.
Check remote
ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Check correct button is being pressed
ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Check other remote functions
ON/OFF.

Airflow

Oscillation.

Sleep timer

Use controls on machine
Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.
Please select the appropriate option
Do not plug in or attempt to use the machine if the power cord is damaged.
Check the electrics
Check that the household electrics are on.
Change the fuse in the machine's plug.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Has this resolved the problem?
Ensure correct button on remote is being pressed
ON/OFF.

Airflow

Oscillation.

Sleep timer

Point the remote directly at the front of the machine while pressing the button.

Please follow the steps in the video.
Replace the filter
Ensure the purifier is unplugged.
Press both buttons to lift of the loop amplifier.

Remove the old filter and dispose of your old filter in your household waste bin.

Lower the new filter into the housing and the complete unit onto the Main body.

Lower the loop amplifier onto the base until it clicks and locks.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.
A clockwise rotating pattern will be shown on the LED display.
Once the loading pattern is complete, the purifier will return to its normal usage.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Assembling your machine
Lower the loop amplifier onto the base until it clicks and locks.

The remote control can be magnetically attached to the top of the loop.

Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Attach the remote
Attach the remote control to the top of the machine with the buttons facing down.

Timer
To set the sleep timer, select the desired time.
When the time reaches zero, the appliance will go into standby mode.
To cancel, reduce the time until two dashes appear.

Oscillation
Toggle oscillation on or off with the remote.

Airflow
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Using the remote control
To operate, point the remote control toward the front of the base.

ON/OFF.

Airflow

Oscillation.

Sleep timer

To store, attach the remote control to the top of the appliance with the buttons facing down.

Locating the serial number
The serial number can be found on the base of the machine.

Using machine controls
Press the Standby button on the appliance to turn ON/OFF.

Press and hold the Standby button on the appliance to adjust the airflow.
Airflow will increase to a maximum before decreasing.
NB: The oscillation and timer functions cannot be operated without the remote control.
Do not use polish or detergent on any part of the machine.
Check and clean machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry cloth or soft brush.

Main body - clean with a dry cloth or soft brush.

Shroud - clean with a dry cloth or soft brush.
Further help
Dyson Pure Cool purifier fan