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Support for your Dyson Cinetic Big Ball™ upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Hose

    Part No. 920765-04

    Replacement hose for your Dyson vacuum cleaner.

    $9.99

    Learn more
  • Wand

    Part No. 923523-01

    Replacement wand for your Dyson vacuum cleaner.

    $27.99

    Learn more
  • Combination tool

    Part No. 920753-01

    Two tools in one - brush and wide nozzle. For switching between tasks.

    $21.99

    Learn more
  • Stair tool

    Part No. 920756-01

    Velour strips pick up hair and dirt from stairs

    $10.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Getting started

    Learn how to set up your Dyson machine.

  • Resetting the brush bar

    Learn how to reset the brush bar after removing the cause of the jam.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST