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Support for your Dyson Cinetic Big Ball upright vacuum

Dyson Cinetic™ DC77 Animal

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your straightener.

Getting started

Play the video. How to set up your machine.
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Maintaining your machine

Play the video. How to wash the filters.
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Useful tips

  • Don't overfill it

    Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

  • Reach anywhere

    The instant release wand's long hose reaches all over and releases in one smooth action. Just attach the right tool for the job.

  • Safely store tools

    Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Frequently asked questions

Do I need to wash the filters regularly?

Yes, please view the machine's user guide for maintenance instructions.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

The Dyson warranty

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 6 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

  • Free Dyson parts

    Replacement parts if something goes wrong during your warranty period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.