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Support for your Dyson 360 Heurist™ robot vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Post filter

    Part No. 968279-01

    Replacement post filter for your Dyson robot.

    Currently out of stock.


    Learn more
  • Pre-filter

    Part No. 966614-01

    Replacement post filter for your Dyson robot.


    Learn more
  • Power pack

    Part No. 970049-01

    Replacement power pack for your Dyson robot.

    Currently out of stock.


    Learn more
  • Docking station

    Part No. 968065-02

    Replacement docking station for your Robot vacuum

    Currently out of stock.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • Mapping your home

    Creating a map of your home with the Dyson Link app lets your robot learn the layout. This enables additional features and more effective cleaning.

  • Take control

    You can achieve more successful cleans by setting up no-go zones, stopping your robot from climbing uneven surfaces or switching off its brush bar in areas with cables or loose rug edges.

  • To ensure you get the best out of your robot, upgrade to the latest software.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST