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Support for your Dyson 360 Heurist™ robot vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Pre-filter

    Part No. 966614-01

    Replacement post filter for your Dyson robot.

    Currently out of stock.

    $32.99

    Learn more
  • Post filter

    Part No. 968279-01

    Replacement post filter for your Dyson robot.

    Currently out of stock.

    $56.99

    Learn more
  • Docking station

    Part No. 968065-02

    Replacement docking station for your Robot vacuum

    Currently out of stock.

    $142.99

    Learn more
  • Power pack

    Part No. 970049-01

    Replacement power pack for your Dyson robot.

    $142.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Mapping your home

    Creating a map of your home with the Dyson Link app lets your robot learn the layout. This enables additional features and more effective cleaning.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Take control

    You can achieve more successful cleans by setting up no-go zones, stopping your robot from climbing uneven surfaces or switching off its brush bar in areas with cables or loose rug edges.

  • To ensure you get the best out of your robot, upgrade to the latest software.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • YouTube and Social media

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.