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Dyson 360 Heurist™
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Please select the appropriate option

WARNING: It is important that you do not get any part of the cyclone or bin assembly damp or wet.

Clean the bin and cyclone

Press the cyclone release button and remove the cyclone unit.

Gently lift the cyclone out of the clear bin and empty the contents into your household bin.

Carefully clean the cyclone shroud using a dry cloth or soft brush.

Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.

Check the duct behind the bin and cyclone for blockages and remove as necessary.

Is there anything else we can help you with?

Please select the appropriate option

Blockage light

A blockage light indicates that there is something blocking your robot's airways.

Removing a blockage - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Washing the filters - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

You should wash both of the filters at least once a month, to maintain performance.

Do not remove the filters during a clean. Ensure your robot is off, before following these steps.

Press the cyclone release button and remove the cyclone unit.

Pull out the pre-motor filter.

To remove the post-filter, press in the filter release button and slide the filter cover up.

The post-filter can then be removed.

Wash both filters with cold water only. Do not use hot water or detergents.

Shake the filters to remove any debris and excess water. Repeat the wash/shake cycle until the water runs clear.

Allow both filters to completely dry naturally (they must be dry to touch).

To refit, re-assemble in reverse order.

Has this resolved the problem?

Mapping and zoning

If your robot regularly encounters these issues in the same place, we'd recommend adding a restriction to adapt how your robot behaves in this area.

You should consider applying a restriction if:

  • Your robot repeatedly encounters a problem in the same area of the home.
  • You would like to stop your robot accessing an area of the home.

Before setting up a restriction, you will need to Map and Zone your home.

Does this issue repeatedly occur in the same area?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Restrictions

If your robot gets stuck in the same place regularly, you can use the Dyson Link app to add a restriction for that area.

There are three different types of restrictions you can create to suit your home.

No climb restriction

When your robot enters a 'No climb' area, it will vacuum this area but will avoid climbing obstacles.

If your robot repeatedly gets caught on inclines or small objects, we would recommend creating this type of restriction.

Brush bar off restriction

When your robot enters a 'Brush bar off' area, it will vacuum this area with the brush bar switched off.

If your robot's brush bar regularly gets caught in the same area, we would advise creating this type of restriction.

Avoid area restriction

'Avoid area' restrictions can be used to stop the robot cleaning certain areas.

It will avoid entering these areas during the clean.

How to create a restriction - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is the machine now working as expected?"

Is the machine now working as expected?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.

Press the filter release button and slide the filter cover up.

Check for blockages on both filters.

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.

Remove any hair, dirt or debris by hand.

Remove any debris from the airway under the brush bar.

Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.

Reassemble your robot and place it back on the floor in the same location.

Press the pause button to resume cleaning.

Has this resolved the problem?

Brush bar light - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Mapping and zoning

If your robot regularly encounters these issues in the same place, we'd recommend adding a restriction to adapt how your robot behaves in this area.

You should consider applying a restriction if:

  • Your robot repeatedly encounters a problem in the same area of the home.
  • You would like to stop your robot accessing an area of the home.

Before setting up a restriction, you will need to Map and Zone your home.

Does this issue repeatedly occur in the same area?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

A brush bar light indicates that something is stuck in your robot's brush bar.

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.

Remove any hair, dirt or debris by hand.

Remove any debris from the airway under the brush bar.

Replace the brush bar. Using the coin again, turn the brush bar fastener clockwise to lock.

Place your robot back on the floor in the same location.

Press the pause button to resume cleaning.

Has this resolved the problem?

Power modes

If you robot is not performing as expected, you may need to adjust its power mode to get the best results for your floor type.

This can be configured using the Dyson Link app.

Max

For maximum suction.

High

For powerful cleaning.

Quiet

For quieter cleaning and longer run time.

Zoning

If your home has multiple floor types, we would advise creating zones to configure a power mode for each area in your home.

Select 'Mapping and zoning' for more information on this feature.

Mapping and zoning - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

What are mapping and zoning?

Your robot can create a map of your home. It can also create multiple maps, if you have more than one floor in your home.

Once you have a map, you can divide it into different areas. These are known as zones.

You can then assign different power modes to your different zones. For example, you can clean the hallway on Quiet and clean the Kitchen on Max.

You can also use Restrictions to adapt how your robot behaves in certain areas, turning off its brush bar for example.

Mapping and zoning give you more control over your robot and how it cleans your home.

How to map your home

Simply go to 'Mapping and zoning' in your machine's menu, and then select 'Create new map'.

To create the map quickly and efficiently, your robot will explore your home with the vacuum switched off. You'll need to let your robot explore uninterrupted.

If your robot becomes stuck, you'll need to recover it to start mapping again. Simply move it away from the obstacle and place it back on the floor in roughly the same place and press its power button to resume.

How to zone your map

Once your robot has finished mapping it will return to the dock.

You'll then be guided to zone your map. If you're not, go to 'Mapping and zoning' in your machine's menu and follow the on-screen instructions there.

Using the dock location is a good way to orientate your map. Narrow areas on your map will likely mark doorways and can be a good place to define a zone.

What's next?

Once you've completed zoning, you'll see the new zones in the drawer on your home screen.

Now you can assign power modes to each of them.

Your robot will also clean zone-by-zone, will tell you which zone it is in on your home screen and will update your map as it cleans each zone, so you can keep track of it mid-clean.

New found areas

If your map is not complete following Mapping, you can add more areas to the map by allowing your robot to access those areas during a clean.

If your robot discovers more areas to add to your map, go to 'Mapping and zoning' on the robot's menu and then 'Manage zones'.

Follow the same process for zoning.

Has this resolved the problem?

Connecting your robot

Ensure your Wi-Fi router has an internet connection and that your mobile device has a good signal strength.

We recommend downloading the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link app is available on the App Store for iOS devices and the Google Play Store for Android devices.

Please note that you will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.

Have you been able to install the Dyson Link app?

Log in

Launch the app on your mobile device.

If you already have a Dyson account, select 'Log in' and enter your registered email and password.

If you are a new owner, select 'New owner' to create a login.

If you have registered an account on the Dyson website, you can use this to log into the Dyson Link app.

Have you successfully logged in?

Preparing to connect

To begin, please switch on your robot and place it on to charge. Your machine will require power throughout the connection process.

Make sure you have your home Wi-Fi network password to hand, as you will need this later.

Your mobile device does not need to be connected to your home Wi-Fi network. You will be able to choose a suitable network during the connection process and provide the machine with the password.

Ensure that your device's Bluetooth is on. On most devices, this can be done by swiping down from the top of the screen and tapping the Bluetooth icon. You can also go into your device's settings to activate Bluetooth.

The Dyson 360 Heurist™ has been optimised to operate on both a 2.4 GHz and a 5 GHz Wi-Fi network

Please follow the next step

Add a machine

Press 'Add machine'. The app will now perform a scan for products. Select your Dyson machine from the options.

My machine does not show in the list

If your machine's icon and serial number do not show after the loading screen is finished, your app was unable to find your robot.

Has the app found your robot?

Pairing machine

After tapping your machine in the list, the app will continue to the pairing stage.

Pairing over Bluetooth is required in order to send the necessary Wi-Fi credentials to the machine over a secure connection.

Hold your device next to your robot's button.

This will allow your robot to detect your mobile device.

When prompted by the app, press the button on your machine to begin the pairing process.

The machine will then pair with your mobile device over Bluetooth.

Has your machine successfully paired?

Entering the Wi-Fi password

Once the robot is paired, tap 'Continue set-up'.

On this screen, you can choose which Wi-Fi network the robot should connect to and enter the password for that network.

If your Wi-Fi network does not have a password, check the option below the password field.

The robot is already connected

If the machine is already connected to a Wi-Fi network, the app will inform you which network it is connected to.

Select 'Next' to continue connecting the machine to your Dyson account.

Please follow the next step

Confirming connection

Press the 'Submit' button to continue.

Your mobile device will send the robot Wi-Fi credentials for the chosen network and the robot will attempt to connect.

The robot will attempt to connect to your Wi-Fi network and then it will establish a connection with the Dyson cloud.

The robot's connection progress is represented by a purple bar at the top of the screen.

Connection successful

When the machine is successfully connected, a confirmation screen with a tick will show briefly.

Has your machine successfully connected?

New owner

If the machine does not currently have an owner set, the Dyson Link app will take you through the set-up process.

If the machine has been connected previously, the app may ask if you are the new owner.

Select 'Yes, I own this robot' to take ownership of the machine. Please note that this will disconnect any other Dyson accounts that are currently linked to the machine.

Additional user

If you are connecting to the machine as an additional user, you can select 'No, I'm just using it'.

Please select the appropriate option

Let's name your robot

Give your robot a name or set a location to use with voice control services.

When did you purchase your robot?

The app will prompt you to enter the purchase date of your machine. This is used for your guarantee.

Complete set-up

Once the set-up is completed, you can continue into the Dyson Link app where you will be able to start using your machine.

Have you successfully completed the set-up?

Complete set-up

Once the set-up is completed, you can continue into the Dyson Link app where you will be able to start using your machine.

Have you successfully completed the set-up?

Slow response

If you receive a slow response message, the robot may be having trouble connecting to the chosen Wi-Fi network. Tap 'Retry' to continue connecting.

Ensure that your Wi-Fi router has a connection to the internet and that the Wi-Fi signal strength is good.

Retry the connection journey

If you are still having issues completing the setup, please retry the connection journey again from the beginning (to do this, press 'No' when asked if you want to retry, and then confirm you want to exit the journey. You will then be taken back to the home screen).

Wi-Fi password

A common issue is incorrect entry of the home Wi-Fi password.

When entering your network password, press the 'Show password' option to ensure the characters being entered are a match. Certain characters can look similar, so take care that 'O', '0', 'I', and '1' are not mixed up.

Has your machine successfully connected?

Retry

If your device has trouble connecting to your machine via Bluetooth, the app will display a message.

Tap 'Retry' to attempt pairing again.

Has your machine successfully paired?

Proximity pairing unsuccessful

If the proximity pairing was unsuccessful, an 8-digit code needs to be entered to continue pairing.

First, locate your robot's 8-digit code. This can be found on the back of your operating manual.

The 8-digit code can also be found behind the cyclone unit, on the main body of the robot.

Please note removing the robot from the dock will interrupt the connection process. We would advise taking a note of the 8-digit code before attempting the connection again if it is interrupted.

Enter the 8-digit code

The next screen will ask for the 8-digit code and display the serial number of your machine.

After submitting the code, your device will attempt to pair with the machine again.

Has your machine successfully paired?

Select your Dyson machine

If the app was unable to find your robot, it may not be seated correctly on the dock or it may not have been ready to connect.

Your device's Bluetooth may also be disabled.

Tap the 'Robot vacuums' category and select your robot.

Replace the robot on its dock

Remove and replace your robot on its dock.

If the Wi-Fi light does not pulse or if the battery light is unlit, reposition your robot on the dock.

Once correctly positioned, the battery icon will display.

Please wait for approximately 30 seconds until your robot's Wi-Fi light stops pulsing. This shows your robot is ready to connect.

Enable Bluetooth

Bluetooth and Wi-Fi should still be enabled on your mobile device.

Please remain close to your robot

Keeping your mobile device close will assist the connection process.

Has the app found your robot?

Account locked

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minute period.

Password reset

If your password has recently been changed, you will need to wait 30 minutes before you are able to log back into the Dyson Link app.

Have you successfully logged in?

Unsupported device OS

If you are unable to find the the Dyson Link app on your device's app store, it is likely your device is running on an unsupported version of iOS or Android.

Please note that you will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.

Has this resolved the problem?

Removing a blockage - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.

Press the filter release button and slide the filter cover up.

Check for blockages on both filters.

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.

Remove any hair, dirt or debris by hand.

Remove any debris from the airway under the brush bar.

Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.

Reassemble your robot and place it back on the floor in the same location.

Press the pause button to resume cleaning.

Has this resolved the problem?

Washing the filters - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

You should wash both of the filters at least once a month, to maintain performance.

Do not remove the filters during a clean. Ensure your robot is off, before following these steps.

Press the cyclone release button and remove the cyclone unit.

Pull out the pre-motor filter.

To remove the post-filter, press in the filter release button and slide the filter cover up.

The post-filter can then be removed.

Wash both filters with cold water only. Do not use hot water or detergents.

Shake the filters to remove any debris and excess water. Repeat the wash/shake cycle until the water runs clear.

Allow both filters to completely dry naturally (they must be dry to touch).

To refit, re-assemble in reverse order.

Has this resolved the problem?

Missing areas

Your robot requires adequate lighting, clean sensors and a prepared floor space to ensure it is able to navigate correctly.

We would advise checking each of these to ensure your robot does not miss areas while cleaning.

Ambient lighting

Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Cleaning the sensors

You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.

Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.

Do not use cleaning fluids, liquids or sprays of any kind.

Preparing your home

Each time you begin a clean, we recommend you:

  • Remove thin rugs or loose items that your robot may suck up.
  • Tidy obstacles such as shoe laces or thin cables that may become entangled in the brush bar.
  • Clean any liquid spills or sharp items that may cause damage to your robot.
  • Ensure that there are no items such as bags or shoes within 10cm of any drops in the room.
  • Ensure that there is adequate lighting in all areas - including those already cleaned - for the duration of the clean.

Is the machine now working as expected?

Connect your Dyson machine to your Google Assistant-enabled device

Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.

You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.

Follow the instructions in the Google Home app to add your Dyson machines.

Has this resolved your query?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How does Google Assistant discover my machine?

When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.

Google Assistant uses this to name your machine in the Google Home app as well.

How do I control an individual Dyson machine?

To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.

If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.

Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.

Has this resolved your query?

Disconnecting your machine from the Google Home app

Open the Google Home app and tap the machine you wish to remove.

Tap the settings icon in the top right and select "Unlink Dyson".

When you remove your Dyson machine from a home:

  • It will disconnect the device from members in the home
  • It will be unlinked from your Google Account
  • Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.

Has this resolved your query?

Check Google Assistant can hear you

Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.

Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.

Has this resolved the problem?

Check your smart home device

First, make sure:

  1. Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet
  2. The microphone isn't muted
    • For Google Home: on the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
    • For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): on the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
    • For Google Nest Audio: on the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
    • For Google Nest displays: on the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted.
  3. The LED dots on top of your speaker or display spins or blinks when you say “Ok Google” or "Hey Google."
  4. If your Assistant answers other questions, try to ask the unanswered question in a different way.

General troubleshooting

If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.

Reboot your speaker or display

  1. Disconnect the power cable from your device.
  2. Reconnect the power cable.

Make sure your device recognizes the hotword

Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.

Make sure your device recognised the question correctly

  1. Ask your Assistant the question again.
  2. Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
  3. If it's still not recognizing the question, try to speak slower or try another question.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Resetting your password

If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.

Select the forgotten password link on the log in screen and follow the instructions.

After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.

If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.

Has this resolved the problem?

Check for device or setup issues

Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.

If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.

Has this resolved the problem?

Check your machine

  • Unplug your machine and wait for 10 seconds. Plug your machine back in and turn it on.
  • Unplug your smart home device and wait for 10 seconds. Plug it back in.
  • Open your Dyson Link app and check that your machine is online.

Check the Dyson Action

  • Open the Google Home app and check that the Dyson Action is enabled
  • Unlink the Dyson Action and then re-link it

Has this resolved the problem?

What did Google Assistant hear?

Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.

You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"

What actions did Google Assistant take?

Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.

Has this resolved the problem?

Google Assistant learns the more you use it but some commands may not be recognised. Try using different words in your command.

For example, if you say "Hey Google, turn on fan motion", and it doesn't work, try saying "Hey Google, turn on oscillation mode".

Has this resolved your query?

What are some of the things I can ask Google Assistant?

There are different commands that can be used to interact with Google Assistant, here are some examples:

Turning your Dyson machine on and off

  • "Hey Google, turn on my purifier"
  • "Hey Google, turn on night mode"
  • "Hey Google, turn off humidification on the purifier"

Changing fan speed

  • "Hey Google, set the bedroom fan speed to 7"
  • "Hey Google, turn up the bedroom fan speed"
  • "Hey Google, decrease the bedroom fan speed by 3"

Changing oscillation settings

  • "Hey Google, turn on oscillation mode"
  • "Hey Google, set oscillation to wide"

Changing temperature settings

  • "Hey Google, make it warmer in here"
  • "Hey Google, make it cooler in here"
  • "Hey Google, turn off the heat"

Controlling your Dyson robot

  • "Hey Google, start vacuuming"
  • "Hey Google, stop the vacuum"
  • "Hey Google, return the vacuum to the dock"

Has this resolved your query?

How to add a machine to the Dyson Link App

To connect an additional machine to your Dyson Link app, select the menu icon in the top left of the home screen.

Simply select 'Add machine' to start the connection journey.

Is the app working as expected?

Taking ownership

The new user will need to complete the connection journey on their device and when asked 'Are you the machine's new owner?', they will need to select 'Yes, I own this machine'.

Please follow the next step

Connecting your robot

Ensure your Wi-Fi router has an internet connection and that your mobile device has a good signal strength.

We recommend downloading the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link app is available on the App Store for iOS devices and the Google Play Store for Android devices.

Please note that you will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.

Have you been able to install the Dyson Link app?

User selection

Removing and or resetting the robot has different affect for each user.

Please select the appropriate option

Remove the robot

This will permanently remove the robot from the Dyson Link app. For you and all other connected users.

Reset

This will permanently remove the robot from the Dyson Link app for you and all other connected users. This will also restore all of the default factory settings.

Is the app working as expected?

Remove robot

This will permanently remove the robot from the Dyson Link app. It will still be available for other users and will retain schedule and Wi-Fi settings.

Is the app working as expected?

Mapping and zoning - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is the app working as expected?"

What are mapping and zoning?

Your robot can create a map of your home. It can also create multiple maps, if you have more than one floor in your home.

Once you have a map, you can divide it into different areas. These are known as zones.

You can then assign different power modes to your different zones. For example, you can clean the hallway on Quiet and clean the Kitchen on Max.

You can also use Restrictions to adapt how your robot behaves in certain areas, turning off its brush bar for example.

Mapping and zoning give you more control over your robot and how it cleans your home.

How to map your home

Simply go to 'Mapping and zoning' in your machine's menu, and then select 'Create new map'.

To create the map quickly and efficiently, your robot will explore your home with the vacuum switched off. You'll need to let your robot explore uninterrupted.

If your robot becomes stuck, you'll need to recover it to start mapping again. Simply move it away from the obstacle and place it back on the floor in roughly the same place and press its power button to resume.

How to zone your map

Once your robot has finished mapping it will return to the dock.

You'll then be guided to zone your map. If you're not, go to 'Mapping and zoning' in your machine's menu and follow the on-screen instructions there.

Using the dock location is a good way to orientate your map. Narrow areas on your map will likely mark doorways and can be a good place to define a zone.

What's next?

Once you've completed zoning, you'll see the new zones in the drawer on your home screen.

Now you can assign power modes to each of them.

Your robot will also clean zone-by-zone, will tell you which zone it is in on your home screen and will update your map as it cleans each zone, so you can keep track of it mid-clean.

New found areas

If your map is not complete following Mapping, you can add more areas to the map by allowing your robot to access those areas during a clean.

If your robot discovers more areas to add to your map, go to 'Mapping and zoning' on the robot's menu and then 'Manage zones'.

Follow the same process for zoning.

Is the app working as expected?

Power modes

Your robot is able to use one of three power modes when cleaning.

This can be configured using the Dyson Link app.

Max

For maximum suction.

High

For powerful cleaning.

Quiet

For quieter cleaning and longer run time.

Zoning

If you have created zones for your robot's map, a power mode can be chosen per zone.

Select 'Mapping and zoning' for more information on this feature.

Is the app working as expected?

How to remove the machine from your app

Whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the remove section. Here you will find further information.

Is the app working as expected?

Please select the appropriate option

How to enable automatic updates

The easiest way to ensure your robot is up to date is to enable automatic updates. This can be done by linking it to your home network via the Dyson Link app.

Once the robot is connected, you can check the Dyson Link app to see if automatic updates are enabled.

You can do this by tapping the gear icon in the top right of the screen and then selecting "Your robot's settings". Scroll down the settings and ensure that the "Auto-update software" setting is selected.

Some features are only available on the latest version of the robot's software and the Dyson Link app.

Is the app working as expected?

Update via USB

The robot's software can be updated via USB stick if no Wi-Fi network is available.

Please note that the machine does not come with a USB stick. To upgrade via USB, you will need to use one formatted to FAT32 with at least 500MB free space.

Check for software updates on the Dyson website and download the latest version onto your USB stick without renaming it. Make sure this software is the only item on the USB stick (no other files or folders).

If the robot is on the dock, lift the robot and place it in front of the dock.

Ensure the robot is off. If any lights are showing, press and hold the power button until the lights switch off.

Remove the post-filter and insert the USB stick into the USB port.

Once the USB stick is inserted, press and hold the power button until a blue ring of animated lights appear.

Once the upgrade is complete the lights will turn off. At this point it is safe to remove the USB stick and replace the filter cover.

WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.

Is the machine working as expected?

Robot offline

When you connect your robot, you allow your robot to access the Dyson cloud as well as the Dyson Link app on your phone through your home Wi-Fi.

When part of that connection becomes broken it can mean that you are no longer able to control your robot, you may not be able access your map data in the Dyson cloud and scheduled cleans will not start.

The Dyson Link App will also indicate the source of the problem and provide more information on how to resolve the issue.

If any of these problems occur try the following steps:

Try removing your robot from its dock for approximately 30 seconds and then replacing it. This will force your robot to re-establish connection with your home network and the Dyson Cloud.

If your robot's Wi-Fi light flashes continuously, your robot may not be able to connect to your home network. Try locating your robot's dock closer to your home Wi-Fi router to improve signal strength.

Check that there isn't a problem with your home Wi-Fi by confirming that your phone is connected to Wi-Fi and that you can access the internet.

If you have to restart your router, also force your robot to re-connect by picking it up and replacing it on its dock.

If the problem still persists, and your robot's Wi-Fi light is illuminated, there may be a problem with the Dyson Cloud. Please try again later.

Has this resolved the problem?

Cleaning duration

The clean duration is an estimate and will vary depending on the following factors:

Power mode

The specific power mode per zone can either increase the estimated time or decrease it.

For example, MAX mode will offer a faster clean, but if the space is too large to complete on one charge, the robot will need to return to the dock.

Recharge rate

Subject to the power mode selected and the space that robot is vacuuming, there may be a need for 1 or more recharges. Each recharge will add time to what was previously estimated.

Navigation issues

The robot may become stuck in an enclosed space, narrow area or upon an object. This includes underneath furniture, entering or exiting rooms with confined doorways, threshold strip between rooms or object not removed when preparing the vacuuming space.

If the robot encounters these issues, the estimated clean duration may increase.

To avoid this, we recommend preparing your home before starting a clean.

Preparing your home

Each time you begin a clean, we recommend you:

  • Remove thin rugs or loose items that your robot may suck up.
  • Tidy obstacles such as shoe laces or thin cables that may become entangled in the brush bar.
  • Clean any liquid spills or sharp items that may cause damage to your robot.
  • Ensure that there are no items such as bags or shoes within 10cm of any drops in the room.
  • Ensure that there is adequate lighting in all areas - including those already cleaned - for the duration of the clean.

Is the app working as expected?

Location or environment change

Areas that are no longer appearing on the map or have been newly discovered will not have a power mode set against them.

If the dock has recently been moved or a change in layout has occurred within the home, your robot will need to remap the space.

Navigation

If the robot was unable to access a certain area, it will not appear on the map. So that the robot can map the whole home, please ensure there is a clear path for it to navigate.

Remove any loose objects from the area you'd like to be mapped and check that all internal doors are open while the machine is active.

New area

The robot may have discovered a new or previously blocked area, which has yet to be zoned. Existing and new un-zoned maps should be removed.

If you would like to zone this new area for future cleaning, please assign it a location.

Has this resolved the problem?

Map generation

To create the map quickly and efficiently, your robot will explore your home with the vacuum switched off. You'll need to let your robot explore uninterrupted.

If the robot is interrupted, encounters an obstacle or becomes stuck, you will need to restart the mapping process.

Ensure that there is a clear path for your robot to navigate, so that it can map your whole home.

Remove any loose objects from the area you'd like to be mapped and check that all internal doors are open while the machine is active.

Once your robot has finished and returned to the dock, you will be able to view the generated map and any other existing maps on the Dyson Link app.

Has a map now been generated?

Robot stuck

Check that you robot is able to move freely and has not become boxed in by obstacles. If it is, simply move the robot off or away from the obstacle and place somewhere it has already cleaned nearby.

Press the power button on your robot to resume cleaning.

Restrictions

If your robot gets stuck in the same place regularly, you can use the Dyson Link app to add a restriction for that area.

Restrictions

If your robot gets stuck in the same place regularly, you can use the Dyson Link app to add a restriction for that area.

There are three different types of restrictions you can create to suit your home.

No climb restriction

When your robot enters a 'No climb' area, it will vacuum this area but will avoid climbing obstacles.

If your robot repeatedly gets caught on inclines or small objects, we would recommend creating this type of restriction.

Brush bar off restriction

When your robot enters a 'Brush bar off' area, it will vacuum this area with the brush bar switched off.

If your robot's brush bar regularly gets caught in the same area, we would advise creating this type of restriction.

Avoid area restriction

'Avoid area' restrictions can be used to stop the robot cleaning certain areas.

It will avoid entering these areas during the clean.

How to create a restriction - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is the machine now working as expected?"

Is the machine now working as expected?

Location or environment change

If the status screen on the Dyson Link app no longer displays the zone the robot is currently cleaning, the robot may have detected a change in its location or the environment.

If the dock has recently been moved or a change in layout has occurred within the home, your robot will need to remap the space.

Navigation

If the robot was unable to access a certain area, it will not appear on the map. So that the robot can map the whole home, please ensure there is a clear path for it to navigate.

Remove any loose objects from the area you'd like to be mapped and check that all internal doors are open while the machine is active.

New area

The robot may have discovered a new or previously blocked area, which has yet to be zoned. Existing and new un-zoned maps should be removed.

If you would like to zone this new area for future cleaning, please assign it a location.

Has this resolved the problem?

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filters can be washed, the bin can be cleaned with a damp cloth only. All parts must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Were all the washed parts completely dry before the machine was used?

Carry out checks

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. We would advise checking the machine for blockages and washing the filters.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

Please select the appropriate option

Removing a blockage - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.

If the clear bin is full, gently lift the cyclone out of the clear bin and empty the contents into your household bin.

Press the filter release button and slide the filter cover up.

Check for blockages on both filters.

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Use a coin to turn the brush bar end cap anti-clockwise and remove the brush bar.

Remove any hair, dirt or debris by hand.

Remove any debris from the airway under the brush bar.

Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.

Has this resolved the problem?

Washing the filters - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

You should wash both of the filters at least once a month, to maintain performance.

Do not remove the filters during a clean. Ensure your robot is off, before following these steps.

Press the cyclone release button and remove the cyclone unit.

Pull out the pre-motor filter.

To remove the post-filter, press in the filter release button and slide the filter cover up.

The post-filter can then be removed.

Wash both filters with cold water only. Do not use hot water or detergents.

Shake the filters to remove any debris and excess water. Repeat the wash/shake cycle until the water runs clear.

Allow both filters to completely dry naturally (they must be dry to touch).

To refit, re-assemble in reverse order.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Carry out checks

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. We would advise checking the machine for blockages and washing the filters.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Power modes

The noise of the motor can vary depending on which power mode is active.

If your robot is moving between zones, the motor pitch may change if the zone has been configured with a different power mode.

Is the machine working as expected?

High pitched whistle

A whistling noise is likely to be caused by a blockage within the machine's airways or gap in the airway seals.

Check for blockages

Press the cyclone release button and remove the cyclone unit. Check the cyclone unit and inlet for any obstructions.

Press the filter release button and slide the filter cover up.

Check for blockages on both filters.

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Use a coin to turn the brush bar fastener anti-clockwise and remove the brush bar.

Remove any hair, dirt or debris by hand.

Remove any debris from the airway under the brush bar.

Replace the brush bar. Using the coin again, turn the brush bar end cap clockwise to lock.

Reassemble your robot and place it back on the floor in the same location.

Press the pause button to resume cleaning.

Has this resolved the problem?

Check the tracks

Press the power button first to pause the machine.

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Check the tracks and remove any hair, dirt or debris by hand.

Keep rotating the tracks until all of the debris is removed.

Use a Phillips screwdriver to release the tracks.

Remove any debris from under the tracks.

Hold the tracks in position, refit the covers and secure in place with the screws.

Place your robot back on the floor in the same location.

Press the pause button to resume cleaning.

Has this resolve the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Please select the appropriate option

Hot to touch

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

If your machine continues to overheat, please refrain from using it until it has cooled down sufficiently and then carry out the performance checks.

Has this resolved the problem?

Does the machine display any lights?

Failed to return

If your robot does not display any light, then it is likely that your robot was unable to return to dock to recharge and has shut down when its battery became low.

This can be caused by a combination of the robot becoming lost, a change in ambient lighting, the sensors needing to be cleaned or the room not being prepared correctly. Each of which will need to be checked.

The location of the dock may also need to be reconsidered.

Ambient lighting

Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Cleaning the sensors

You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.

Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.

Do not use cleaning fluids, liquids or sprays of any kind.

Preparing your home

Each time you begin a clean, we recommend you:

  • Remove thin rugs or loose items that your robot may suck up.
  • Tidy obstacles such as shoe laces or thin cables that may become entangled in the brush bar.
  • Clean any liquid spills or sharp items that may cause damage to your robot.
  • Ensure that there are no items such as bags or shoes within 10cm of any drops in the room.
  • Ensure that there is adequate lighting in all areas - including those already cleaned - for the duration of the clean.

Dock placement

Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.

You should choose a location close to your Wi-Fi router, to avoid connection issues.

We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.

We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.

Has this resolved the problem?

Flashing amber ring

The Amber ring indicates that your robot has encountered a problem during the clean.

Pulsating amber ring

Please note that a flashing amber ring is not the same as a pulsating amber ring.

If the amber ring is pulsating, please select the appropriate option.

Reset

If the robot is on the dock, lift the robot and place it in front of the dock.

Press the power button until the lights go out.

Test the machine

Remove and replace your robot on its dock.

Press and hold your robot's power button until the blue ring lights up.

Has this resolved the problem?

Pulsating amber ring

The Amber ring indicates that your robot has encountered a problem during the clean.

The robot will display an additional light to help you find the problem.

Select the appropriate light option to see the relevant recovery steps.

Which additional light is showing?

Track light - step by step

A track light indicates that your robot is unable to move, either because it is stuck or there is something stuck in its tracks.

Check that you robot is able to move freely and has not become boxed in by obstacles. If it is, simply move the robot off or away from the obstacle and place somewhere it has already cleaned nearby.

Press the power button on your robot to resume cleaning.

If your robot gets stuck in the same place regularly, we'd recommend adding an avoid area so your robot vacuums around it.

Check the tracks - video

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Check the tracks and remove any hair, dirt or debris by hand.

Keep rotating the tracks until all of the debris is removed.

Use a Phillips screwdriver to release the tracks.

Remove any debris from under the tracks.

Hold the tracks in position, refit the covers and secure in place with the screws.

Place your robot back on the floor in the same location.

Press the pause button to resume cleaning.

Has this resolved the problem?

Solid amber ring

The Amber ring indicates that your robot has encountered a problem during the clean.

If the Amber ring is solid with an additional dock light then the problem has ended the clean, press the power button until the lights go out. Start the next clean as usual.

If this issue continues to occur in the same area, we would advise checking the following.

Ambient lighting

Your robot will compensate for low light by using its LEDs to selectively illuminate dark areas. It is not designed to operate in complete darkness.

Make sure your robot has adequate illumination to navigate by for the duration of the clean.

Check the sensors

You should check all sensor covers and the navigational camera for dirt, dust, fingerprints and smears each time your robot completes a clean.

Wipe the sensor covers and navigational camera with a soft, dry microfibre cloth to clean.

Do not use cleaning fluids, liquids or sprays of any kind.

Preparing your home

Each time you begin a clean, we recommend you:

  • Remove thin rugs or loose items that your robot may suck up.
  • Tidy obstacles such as shoe laces or thin cables that may become entangled in the brush bar.
  • Clean any liquid spills or sharp items that may cause damage to your robot.
  • Ensure that there are no items such as bags or shoes within 10cm of any drops in the room.
  • Ensure that there is adequate lighting in all areas - including those already cleaned - for the duration of the clean.

Dock placement

Select a location where your dock will have a 50cm radius clear of other objects. This should include above your robot's dock, too.

You should choose a location close to your Wi-Fi router, to avoid connection issues.

We'd recommend a location close to the centre of your home, as this can lead to more reliable cleans.

We'd also recommend an area with sufficient lighting, although not a location in direct sunlight.

Has this resolved the problem?

Blue ring

The blue ring indicates your robot's cleaning status.

A scrolling blue ring indicates that your robot is getting ready to start the clean.

The blue ring will remain solid while recharging during the clean.

A pulsing blue ring indicates that your robot is paused: press the power button again to restart.

Is the machine working as expected?

Cleaning the contacts

Carefully place your robot upside down on a soft surface.

This will avoid damaging the camera and sensors.

Clean the metal contacts underneath the robot with a soft, dry microfibre cloth.

Do not use cleaning fluids, liquids or sprays of any kind.

Wipe the metal contacts on the dock with a soft, dry microfibre cloth to clean.

Place the robot on the dock with the clear bin facing the wall.

The battery light should illuminate to indicate that your robot is charging.

Is the battery light illuminated?

Check the dock

Make sure your dock is powered, indicated by the blue light on your dock.

Is the light on the dock illuminated?

Check the power supply

Ensure that the charger is securely plugged into the wall socket.

Ensure the charger cable is firmly pushed into the socket on the dock.

If the light on the dock is still not illuminated, plug the cable into the socket on the other side of the dock.

If this does not resolve the issue, test the charger in a different wall socket.

If only one of the sockets on the dock is working, please select "The dock is damaged".

Has this resolved the problem?

You might need a replacement part.

It looks like the Power supply is not working. You can solve this by ordering a new one below.

Power supply

Part no. 966613-02

Replacement power supply for your Dyson robot.

$105.99

Power supply

Power supply

Part no. 966613-02

Replacement power supply for your Dyson robot.

$105.99

Currently out of stock.

$105.99

Notify me

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 968065-02

Replacement docking station for your Robot vacuum

$142.99

Docking station

Docking station

Part no. 968065-02

Replacement docking station for your Robot vacuum

$142.99

Currently out of stock.

$142.99

Notify me