Let's get your machine working
Dyson Purifier Cool Formaldehyde TP09 (Nickel/Gold)
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Replacing the remote control battery
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Issue resolved
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Replacing the remote control battery - step by step
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Troubleshooting
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Already connected
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My machine's connection is intermittent
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Some of my app features are not available
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My machine is offline in the app
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My machine won't automatically update
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I can't control my machine using the app
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I can control my machine using the remote
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Not connected
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I'm having trouble connecting my machine
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The machine isn't completing the connection
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The app is showing an error
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Complete the set up
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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I’m having trouble with this step
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Issue not resolved, please speak to our Customer Support Team
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Connecting your machine
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Add machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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Start connection
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I'm having trouble with my Wi-Fi
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The app isn't finding my machine
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Issue not resolved, please speak to our Customer Support Team
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I'm having trouble with this step
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I didn't receive a login code email
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I'm unable to find or install the Dyson Link app
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I'm having trouble logging into the Dyson Link app
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I'm not sure
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Switching your machine's Wi-Fi connection
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Using the Link app
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Changing the machine location settings
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Editing the machine's room name
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How do I switch between my machines?
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How do I switch my machine to a different Wi-Fi router or access point?
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Voice control
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Unusual noise
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Grinding or grating
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Clicking noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking when oscillating
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Issue resolved
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Humming noise when turned off
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Whining or whistling noise
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Check for blockages
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Remove both filters
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Replacement part required
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Performance
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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Replacement part required
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Check your app
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Replacement part required
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Changing the battery
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Issue not resolved, please speak to our Customer Support Team
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No power to machine
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The power cord is damaged
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Airflow but no oscillation
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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Check the Dyson Link app
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Replacement part required
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Check the app
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Machine starts operating on its own
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Lighting issues
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Lighting issues
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Issue not resolved, please speak to our Customer Support Team
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Unplug the machine
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Reset the machine
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Changing the battery has not resolved the problem
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Check with the Dyson Link app
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Issue not resolved, speak to our Customer Support Team
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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Issue not resolved, please speak to our Customer Support Team
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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The air quality graph shows a flat line
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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Display icons
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Wi-Fi
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Replacement parts
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HEPA+Carbon filter
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Power supply
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Remote control
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Filter shroud
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User guide
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Using the remote control
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How to use Night mode
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How to use Auto mode
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How to adjust the airflow
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Where is the serial number located?
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Cleaning the machine
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Error codes
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
$99.99
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969154-19
$39.99
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969154-19
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969154-19
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
$99.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote Control is not working. You can solve this by ordering a new one below.
Remote Control
Part no. 969154-19
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Purifier Cool Formaldehyde TP09 (Nickel/Gold)
