Support | Troubleshooting | Dyson

Most common topics

Battery alerts

Machine has no power

The brush bar is not spinning on the floor tool

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

You might need a replacement part.

It looks like the Dyson Vacuum Filter is not working. You can solve this by ordering a new one below.

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Dyson Vacuum Filter

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Currently out of stock.

$43.99

Notify me

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

Bin

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

$91.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Laser Slim Fluffy™ cleaner head is not working. You can solve this by ordering a new one below.

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$199.99

Laser Slim Fluffy™ cleaner head

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$199.99

Currently out of stock.

$199.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Laser Slim Fluffy™ cleaner head is not working. You can solve this by ordering a new one below.

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$199.99

Laser Slim Fluffy™ cleaner head

Laser Slim Fluffy™ cleaner head

Part no. 971360-01

Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.

$199.99

Currently out of stock.

$199.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Digital Motorbar™ XL cleaner head is not working. You can solve this by ordering a new one below.

Digital Motorbar™ XL cleaner head

Part no. 972160-02

Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$149.99

Digital Motorbar™ XL cleaner head

Digital Motorbar™ XL cleaner head

Part no. 972160-02

Extra wide cleaner head intelligently adapts power across floor types to deep cleans carpets and hard floors. De-tangling vanes automatically clear wrapped hair from the brush bar as you clean.

$149.99

Currently out of stock.

$149.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

Part no. 971447-01

$199.99

Part no. 971447-01

$199.99

$199.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson Floor Dok™ is not working. You can solve this by ordering a new one below.

Dyson Floor Dok™

Part no. 971445-01

Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Dyson Outsize, and Dyson V11™ vacuum and tools.

$199.99

Dyson Floor Dok™

Dyson Floor Dok™

Part no. 971445-01

Free-standing aluminum dock, engineered to store and charge your Dyson V15™ Detect, Dyson Outsize, and Dyson V11™ vacuum and tools.

$199.99

Currently out of stock.

$199.99

Notify me

You might need a replacement part.

It looks like the Additional click-in battery is not working. You can solve this by ordering a new one below.

Additional click-in battery

Part no. 970938-01

Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.

$199.99

Additional click-in battery

Additional click-in battery

Part no. 970938-01

Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.

$199.99

Currently out of stock.

$199.99

Notify me

How to install this part

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

Bin

Bin

Part no. 970423-01

Replacement bin for your Dyson vacuum cleaner.

$91.99

$91.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson Vacuum Filter is not working. You can solve this by ordering a new one below.

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Dyson Vacuum Filter

Dyson Vacuum Filter

Part no. 970422-01

Compatible with:

Dyson Outsize™ vacuums
Dyson V11 Outsize™ vacuums

$43.99

Currently out of stock.

$43.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Soft roller cleaner head end cap isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Soft roller cleaner head end cap

Part no. 970445-01

Replacement soft roller cleaner head end cap for your Dyson cordless vacuum cleaner.

$9.99

Soft roller cleaner head end cap

Soft roller cleaner head end cap

Part no. 970445-01

Replacement soft roller cleaner head end cap for your Dyson cordless vacuum cleaner.

$9.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Charger

Charger

Part no. 969350-02

Charges your vacuum with or without the Docking station

$39.99

Currently out of stock.

$39.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Docking station

Docking station

Part no. 970011-02

Wall-mounted dock to recharge your vacuum and tidily store tools.

$32.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wand clip is not working. You can solve this by ordering a new one below.

Wand clip

Part no. 971354-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$9.99

Wand clip

Wand clip

Part no. 971354-01

Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.

$9.99

Currently out of stock.

$9.99

Notify me

Further help

Dyson Outsize Absolute