
Let's get your machine working
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Cleaning the floor tool
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Motorbar cleaner head
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Issue resolved
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Issue resolved
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Hair screw tool
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Soft roller cleaner head
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Washing the Brush bars
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More help required
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Blockage light
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No light visible
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Motorbar cleaner head
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Machine is pulsating
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Clear the bin
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Filter needs washing
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Replacement part required
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Washing the filter - step by step
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Hair screw tool pulsing
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Soft roller cleaner head
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Light still appears
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Filter light
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No light
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No light visible
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Accessory blocked
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Machine still pulsates
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Grating or rattle
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Grating or rattle
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Motorbar cleaner head
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Replacement part required
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Hair screw tool
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Replacement part required
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Issue resolved
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Soft roller cleaner head
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Replacement part required
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Test the machine
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Issue not resolved, please speak to our Customer Support Team
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Select floor tool
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Motorbar cleaner head
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Check the bin inlet
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Remove the bin
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Wash the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hair screw tool pulsing
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Accessory blocked
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Soft roller cleaner head
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Power or electrical issue
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Cutting out
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Intermittent power
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Flashing filter light
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Replacement part required
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No light
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One blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Blue lights
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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One blue flashing light
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Replacement part required
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Replacement part required
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Replacement part required
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Machine will not turn on
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Replacement part required
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Replacement part required
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Replacement part required
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Three flashing blue lights
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Replacement part required
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Replacement part required
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Machine is hot to touch
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Washing the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filter - step by step
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Machine run time
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Damp or musty smell still present
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Pick up issues
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Clean the bin
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Wash the filter
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Damp or musty smell
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Washing the filter - step by step
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Visible issue
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Fine dust from new
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Issue not resolved, please speak to our Customer Support Team
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The Brush bar is not spinning on the floor tool
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Motorbar cleaner head
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Replacement part required
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Hair screw tool
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Issue not resolved, please speak to our Customer Support Team
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Soft roller cleaner head
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Filter light keeps flashing
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Scratches or marks on the Wand
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Replacement part required
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User guide
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Getting started
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Getting started - step by step
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How to install the dock
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How to locate the serial number
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How to attach the accessories
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Charging the battery
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Emptying the bin
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Emptying the bin - step by step
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Most common topics
Please select the appropriate option
Which floor tool are you using?
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.
Remove the cover and brush bar
Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.
Pull the cleaner head cover off the main body of the tool.

Look for obstructions
Pull your brush bar firmly to remove it from the main body.
Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Re-assemble Hair screw tool
Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.
Push the red locking lever up until it clicks into position and push the base plate back into place.
Clean the floor tool
With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the Brush bar and clear away any hair or debris.
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Check the openings for any blockages, remove as necessary and replace the Brush bar.
Use a coin to lock the fastener.

Reassemble and test the machine.
Please follow the next step.
Washing the Brush bars
Turn the cleaner head upside down so the underside of the cleaner head is facing you.
Rotate the end cap to the open position.
WARNING: Beware of sharp objects when checking for blockages.

Rotate the end cap to unlock and remove.

Gently slide the large Brush bar away from the Cleaner head and remove the end cap from the Brush bar.

Lift the smaller Brush bar up to remove.

Wash both the large and small Brush bar until the water runs clear.

Stand both Brush bars upright, leave to dry completely for a minimum of 24 hours.

Refit the small Brush bar first by inserting the round end of the small Brush bar into place. Push down the octagonal end until it clicks into place.

Reattach the end cap to the large Brush bar.

Slide the large Brush bar back onto the Cleaner head around the motor. Once in place rotate the end cap back into the closed position.
Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and that both the base plate and Brush bar is secure.
Please select the appropriate option
Unless prompted to do so, do not press the trigger when checking any part of the machine. Operating the machine while it is partially dismantled could result in personal injury.
Please select the appropriate option
Please select the appropriate option
Lights
To ensure the correct checks are carried out, we will need to determine if this is a pick up issue or if the machine is pulsating. We can check this by seeing what light shows on the machine.
Press and hold the trigger for 10 seconds.
Filter light

Blockage light

Does a light appear?
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Remove the tools
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Which floor tool are you using?
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Check the brush bar drive cog and clear it from any hair or debris.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Refit the bin back on to the machine and test the machine.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.
Remove the cover and brush bar
Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.
Pull the cleaner head cover off the main body of the tool.

Look for obstructions
Pull your brush bar firmly to remove it from the main body.
Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Re-assemble Hair screw tool
Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.
Push the red locking lever up until it clicks into position and push the base plate back into place.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
The machine is designed to pulsate. This is an audible feature that indicates a restriction of airflow and prevents damage to the motor. This is usually caused by blockage within the machine or a clogged filter.
When the machine is pulsating, it will switch on and off in quick succession. Make sure the machine is cool before running through the following checks.
Remove the tools
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.

Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.

Please select the appropriate option
Check for blockages
With the accessory removed from the machine, check both ends for blockages and remove as necessary.
Refit the accessory back onto the machine.
Press and hold the trigger for 10 seconds.
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Test the machine
Remove all tools and accessories from the machine.

Put the machine in MAX power mode.
Press and hold the trigger for 10 seconds.
Check the Wand
Check both ends of the Wand for blockages and remove as necessary.
Refit the Cleaner head onto the Wand and connect the Wand back onto the machine.

Test the machine
Press and hold the trigger for 10 seconds.
If the noise is still present, select the floor tool you have been using.
Which floor tool are you using?
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Check the brush bar drive cog and clear it from any hair or debris.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.
Remove the cover and brush bar
Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.
Pull the cleaner head cover off the main body of the tool.

Look for obstructions
Pull your brush bar firmly to remove it from the main body.
Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Re-assemble Hair screw tool
Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.
Push the red locking lever up until it clicks into position and push the base plate back into place.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Press and hold the trigger for 10 seconds.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.

Attach the bin to the machine by sliding it back on.
Once attached, push the bin fully on to the machine and close the bin base.
Press and hold the trigger for 10 seconds.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check the machine
Please ensure the bin is empty before continuing with any checks.
Remove all tools and accessories from the machine e.g. Wand, Cleaner head, Crevice tool etc.
Check both ends of the Wand for blockages and remove as necessary.

Press and hold the trigger for 10 seconds.
Which floor tool are you using?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Pick up issues
The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Please select the appropriate option
Remove the floor tool
If the machine is not performing as well as it used to this is typically caused by a partial or full blockage within the openings of the machine.
Please remove the floor tool from the machine and check the Wand for blockages.

Which floor tool are you using?
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.
Check the brush bar drive cog and clear it from any hair or debris.
With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

Check the bin inlet
Check the inlet at the front of the machine for any blockages and remove as necessary.
Push the bin release catch underneath the bin to release the bin base. Check the opening on the cyclone shroud for any blockages. Re-attach the bin and close the base.

Press and hold the trigger for 10 seconds.
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone.
Refit the bin back on to the machine, attach the wand and cleaner head and test the machine.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.
Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
To refit, return the filter to the open position and twist clockwise until it clicks into place.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.
Remove the cover and brush bar
Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.
Pull the cleaner head cover off the main body of the tool.

Look for obstructions
Pull your brush bar firmly to remove it from the main body.
Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Re-assemble Hair screw tool
Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.
Push the red locking lever up until it clicks into position and push the base plate back into place.
Check for blockages
With the accessory removed from the machine, check both ends for blockages and remove as necessary.
Refit the accessory back onto the machine.
Press and hold the trigger for 10 seconds.
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit the Brush bar back into the cleaner head and securely fasten the end cap.
Place the Cleaner head onto the Wand and test the machine.

Please select the appropriate option
Check the machine
The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.
If the machine does not have any power, please check the status light and select which light is showing.
Please select the appropriate option
Unplug the machine
Make sure the machine is unplugged from the charger and check the status light.

What do the lights show when the trigger is pulled?
Refit the filter correctly
The filter indicator will flash intermittently when the filter unit is not fitted correctly.
To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
$43.99
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
$43.99
$43.99
Charge the machine
Place the machine on charge.
Which light appears on the machine?
Blue lights on charge
If one, two or three blue lights appear whilst the machine is plugged in, this suggests it is on charge.

You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Main body and cyclone is not working. You can solve this by ordering a new one below.
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
$142.99
How to install this part
Unplug the machine
Make sure the machine is unplugged from the charger and check the status light.

What do the lights show when the trigger is pulled?
You might need a replacement part.
It looks like the Main body and cyclone is not working. You can solve this by ordering a new one below.
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
$142.99
How to install this part
You might need a replacement part.
It looks like the Main body and cyclone is not working. You can solve this by ordering a new one below.
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
$142.99
How to install this part
Charge the machine
This indicates the machine needs charging. Place the machine on charge for 3.5 hours.

If the lights now flash red and blue, please follow the appropriate step.

If using the docking station, remove the charger from the docking station and connect it directly to the machine. (When the machine is charging correctly, you will see one, two or three blue LED lights - these will flash depending on the level of charge required and turn solid when partly completed. When the battery is fully charged the 3 blue LED lights will go off.)
Has this resolved the problem?
Please select the appropriate option
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Ensure the filter is completely dry before refitting.
Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.

Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

The run time on High power is 7 minutes with the Motorised head, and 5 minutes without the Motorised head.

The run time on Medium power is 20 minutes with the Motorised head and 30 minutes without the Motorised head.

The run time on Low power is 35 minutes with the Motorised head and 60 minutes without the Motorised head.

Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Please select the appropriate option
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Damp or musty smell
A damp or musty smell is caused when dust in the cyclone has come into contact with water.
It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.
Additionally the smell may occur if the filter goes back into the machine wet.
Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Replacement part required
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Pick up issues
The blockage light usually appears when the machine is pulsating. The blockage light is located by the power pack.

Please select the appropriate option
Remove the bin
Push the bin release catch underneath the bin to release the base. Press the button located on the bin runner to release the bin and slide it off the runner.

Clean the bin
Clean the clear bin with a damp cloth only.
WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.
Refit the bin
Ensure the clear bin is completely dry before replacing.
To replace the bin, push the bin up and in to the Main body of the machine, It will click into place.
Close the bin base so it clicks into place and is secure.
Washing the filter can also help to remove the smell.
Wash the filter
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"
Ensure the filter is completely dry before refitting. Press the trigger and run the machine for 2 minutes and then check the filter light.
Has this resolved the problem?
Damp or musty smell still present
Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.
Replacement part required
If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 969509-01
<p style="margin-left:0cm; margin-right:0cm">Replacement bin for your Dyson cordless vacuum.</p>
$43.99
Bin
Part no. 969509-01
<p style="margin-left:0cm; margin-right:0cm">Replacement bin for your Dyson cordless vacuum.</p>
$43.99
How to install this part
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 967482-01
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 967482-01
Two tools in one, for versatile cleaning around the home.
$20.99
$20.99
You might need a replacement part.
It looks like the Crevice tool is not working. You can solve this by ordering a new one below.
Crevice tool
Part no. 967612-01
<p>Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.</p>
$23.99
Crevice tool
Part no. 967612-01
<p>Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.</p>
$23.99
$23.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 969822-09
<p style="margin-left:0cm; margin-right:0cm">Replacement cyclone for your Dyson cordless vacuum.</p>
$122.99
Cyclone
Part no. 969822-09
<p style="margin-left:0cm; margin-right:0cm">Replacement cyclone for your Dyson cordless vacuum.</p>
$122.99
How to install this part
You might need to arrange a visit from a Dyson expert.
It looks like the Docking station isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Docking station
Part no. 969042-01
<p>Wall-mounted dock to recharge your vacuum and tidily store tools</p>
$32.99
Docking station
Part no. 969042-01
<p>Wall-mounted dock to recharge your vacuum and tidily store tools</p>
$32.99
You might need a replacement part.
It looks like the Filter is not working. You can solve this by ordering a new one below.
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
$43.99
Filter
Part no. 969082-01
Replacement filter for your Dyson vacuum cleaner.
$43.99
$43.99
You might need a replacement part.
It looks like the Main body and cyclone is not working. You can solve this by ordering a new one below.
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
Main body and cyclone
Part no. 969596-05
<p style="margin-left:0cm; margin-right:0cm">Replacement main body and screws for your Dyson cordless vacuum.</p>
$142.99
$142.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-06
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 969109-06
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Removing the filter
Remove the filter by twisting anticlockwise to the open position and gently pull away. Remove any excess debris from the filter prior to washing.

Wash the inside of the filter first; hold it upright under the cold tap and agitate using a rotation motion.

Wash the outside of the filter; fill it with cold water, place your hand over the open end and shake gently.
Repeat washing the inside and outside of the filter until the water runs clear.
Gently tap the filter to remove any excess water.

Drying the filter
Leave the filter to dry with the open end facing up for as long as possible.
Ensure the filter is completely touch dry prior to refitting.
WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave, or near a naked flame.

To refit, return the filter to the open position and twist clockwise until it clicks into place.

Replacement part required

Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please check all floor tools
Please connect the floor tool directly on to the bin.
If the Brush bar on every tool spins when connected to the bin, please select the Wand is damaged.

Which floor tool are you using?
Clear the floor tool
On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.
Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.
Remove the cover and brush bar
Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.
Pull the cleaner head cover off the main body of the tool.

Look for obstructions
Pull your brush bar firmly to remove it from the main body.
Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.
Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.
Re-assemble Hair screw tool
Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.
Push the red locking lever up until it clicks into position and push the base plate back into place.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Clear the floor tool
Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to unlock the end cap, and slide it up to remove.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.
Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.
Place the Cleaner head onto the bin and test the machine.

You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-06
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 969109-06
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Refit the filter correctly
The filter indicator will flash intermittently when the filter unit is not fitted correctly.
To refit, return the filter unit to the open position and twist clockwise until it clicks into place.

Scratches or marks on the Wand
Marks on the Wand can be caused when it has come into contact with a painted surface such as a door frame.
These can be removed by wiping with a damp cloth.
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-06
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 969109-06
Replacement wand for your Dyson vacuum cleaner.
$32.99
$32.99
Getting started
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Installing the wall dock
Please note that wall fixings are not included with the Dock.
Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip.
When securing the Dock to the wall, ensure there is a distance of 120cm from the floor. This is to allow the machine to sit in the dock without touching the floor.
Finding the serial number
The serial number can be found underneath the machine on the battery.

How to attach the accessories
All the tools provided with the machine fit directly to the Wand or the bin inlet.
Click the tools to the end of the Wand assembly, ensuring the connections line up.

Remove the Wand. Place the tools directly onto the bin inlet until they click.

How to charge the battery
The machine can be charged on the dock or by plugging the charger directly to the machine.

The light on the charger will show when the machine is being charged and will go out when charging is complete.
The battery should be fully charged after 3.5 hours.
Emptying the bin
Please follow the steps in the video.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Empty the bin
Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.
Remove the Wand by pressing the red Wand release button and pulling away from the bin.

To release the dirt:
Hold the appliance with the bin in a downwards position.
Firmly push the red bin release button.
The bin will slide down, cleaning the shroud as it goes.
The bin base will then open.
The bin base will not open if the red button is not pushed down fully.
