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Gift edition Dyson Supersonic™ (Red/Nickel)
See all steps

Cleaning the appliance

To clean the Main body of the appliance, use a dry cloth. Ensure that the narrow opening on the front of the Dyson Supersonic™ is free of obstructions.

Troubleshooting image

Is there anything else we can help you with?

Please select the appropriate option

Airflow selection

The level of sound from your appliance will vary depending on the airflow selected. To decrease the airflow, press the 'Airflow control' button until you have 1 white LED light.

Please select the appropriate option

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Cleaning your filter - Step-by-step

Cleaning your filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Troubleshooting image

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Troubleshooting image

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Troubleshooting image

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Troubleshooting image

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Troubleshooting image

Run the machine for up to one minute. The product should function as expected.

Cleaning your filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Troubleshooting image

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Wipe the filter mesh using a dry, lint-free cloth.

Troubleshooting image

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Troubleshooting image

Run the machine for up to one minute. The product should function as expected.

Has cleaning the filter resolved the problem?

Is the machine hot to the touch?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Is the problem with the airflow or the temperature?

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Airflow control

The direction of airflow from the Dyson Supersonic hair dryer is from the opposite side to the controls.

To increase the airflow, press the 'Airflow control' button on the back of the appliance until you have three white LED lights. The available settings are:

Troubleshooting image

One white light - Gentle (styling)

Two white lights - Medium (regular drying)

Three white lights - Fast (fast drying)

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

WARNING: Do not use any lubricants, cleaning agents, polishes or air fresheners on any part of the appliance.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Temperature

The Dyson Supersonic™ hair dryer is intelligent. It has a clever microprocessor which regulates temperature to help prevent extreme heat damage to protect natural shine. The maximum operating temperature in normal working conditions is up to 105°C/221°F.

To increase the temperature, press the 'Temperature control' button on the back of the appliance until you have three red LED lights. The available settings are:

One red light - low gentle drying

Two red lights - Medium 80°C/176°F (regular drying)

Three red lights - High 100°C/212°F (Fast drying and styling)

Has this resolved the problem?

Are there lights showing on the machine?

Check voltage

Please check that the machine is being used in a country with an electricity supply within the same range as that of where it was purchased:

220-240V

Australia

China

Egypt

Europe

Greenland

Hong Kong

India

Indonesia

Ireland

Malaysia

New Zealand

Peru

Philippines

Russia

Singapore

South Africa

South Korea

Thailand

United Arab Emirates

United Kingdom

100-127V

Canada

Japan

Mexico

Taiwan

United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is the machine being used in a country with the same electricity supply range to where it was purchased?

Plug the machine back in using a different plug socket.

Please retest the machine once in a country with the same electricity supply range to where it was purchased.

Has this resolved the problem?

Try a different plug socket

Plug the machine back in using a different plug socket.

Leave the machine at least 5 minutes since it was last working to cool down.

Has retesting the machine resolved the problem?

Lights

Check the lights on the machine.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Check the machine

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Leave the machine at least 5 minutes since it was last working to cool down.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Clean the filter

This indicates that the appliance has overheated. This usually happens because the filter needs cleaning.

Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Are any parts of the cable or plug damaged?

Check the machine

Please check that the socket is not being shared with another electrical device as this may effect the voltage.

Please note we do not recommend using your product via an extension cable.

Is the machine plugged into a mains socket?

Please connect the power cable to the mains supply socket.

Has this resolved the problem?

Cleaning your filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Cleaning your filter - Step-by-step

Cleaning your filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning your filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Wipe the filter mesh using a dry, lint-free cloth.

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Use video call to solve issue

If the owner is happy to do so, please launch a video call and click “Log video call” before following the steps below.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Cleaning your filter - Step-by-step

Cleaning your filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Wipe the filter mesh using a dry, lint-free cloth.

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Cleaning your filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Run the machine for up to one minute. The product should function as expected.

Has cleaning the filter resolved the problem?

Check the lights

For intermittent power, please check the lights.

There can be a very slight delay between pressing the power switch and airflow beginning; please allow for this.

This indicates that the appliance has overheated. This usually happens because the filter needs cleaning. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Has this resolved the problem?

This indicates that the appliance has overheated. This usually happens because the filter needs washing. Unplug your appliance from the mains supply socket and leave to cool for a minimum of 1 hour.

Has this resolved the problem?

ON/OFF switch

The machine is switched off using the sliding ON/OFF switch.

Has this resolved the problem?

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the instruction manual.

On the box of the machine.

On the power cord near the plug.

Troubleshooting image

Please select the appropriate option

Within the first few uses it is normal to expect a smell from any brand new appliance with a heater element (e.g. toaster/oven/kettle) The smell will fade with time and usage.

If the smell still occurs after a few uses, please select the appropriate smell.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Dusty smell

If your appliance has a dusty smell, ensure that the air exit is free of obstructions and clean the filter.

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Using the accessories

The hair dryer accessories are magnetic and can be easily attached to the front of the appliance. They can be rotated 360 degrees so you can position them precisely where you need them.

Check all accessories

Please try to attach all accessories to the hair dryer.

Has this resolved the problem?

Smoothing nozzle

Troubleshooting image

Styling concentrator

Troubleshooting image

Diffuser

Troubleshooting image

Gentle air attachment

Troubleshooting image

Wide-tooth comb attachment

Troubleshooting image

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Diffuser is not working. You can solve this by ordering a new one below.

Diffuser

Part no. 970266-05

Disperses air evenly around your ringlets, helping to reduce frizz.

$43.99

Diffuser

Diffuser

Part no. 970266-05

Disperses air evenly around your ringlets, helping to reduce frizz.

$43.99

Currently out of stock.

$43.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Styling concentrator is not working. You can solve this by ordering a new one below.

Styling concentrator

Part no. 970265-05

Style your hair one section at a time with precise, controlled airflow.

$32.99

Styling concentrator

Styling concentrator

Part no. 970265-05

Style your hair one section at a time with precise, controlled airflow.

$32.99

$32.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Dyson-designed presentation case is not working. You can solve this by ordering a new one below.

Dyson-designed presentation case

Part no. 968683-04

<p>Neatly displays your Dyson Supersonic&trade; hair dryer.</p>

$79.99

Dyson-designed presentation case

Dyson-designed presentation case

Part no. 968683-04

<p>Neatly displays your Dyson Supersonic&trade; hair dryer.</p>

$79.99

$79.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Display stand

Attach each accessory to the second magnet on the display stand whilst ensuring that the accessory is aligned to the stand correctly.

The Styling concentrator and Smoothing nozzle attach to the stand at the top.

The Diffuser attaches to the stand at the bottom.

The Gentle air attachment can be stored at the top of the stand in replacement of either the Styling concentrator or Smoothing nozzle.

The hair dryer attaches to the stand at the top.

The Wide-tooth comb and Flyaway attachment cannot be stored on the display stand.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Using your machine abroad

Your appliance may be used in a country with an electricity supply within the same range as that of where your appliance was purchased.

220-240V

  • Australia
  • China
  • Egypt
  • Europe
  • Greenland
  • Hong Kong
  • India
  • Indonesia
  • Ireland
  • Malaysia
  • New Zealand
  • Peru
  • Philippines
  • Russia
  • Singapore
  • South Africa
  • South Korea
  • Thailand
  • United Arab Emirates
  • United Kingdom

100-127V

  • Canada
  • Japan
  • Mexico
  • Taiwan
  • United States of America

For example, if you take a machine purchased in the United Kingdom to Europe, it will work. If you take a machine purchased in the United States to Europe, it will not switch on.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to use the accessories

Magnetic accessories can be quickly and easily attached to the front of the machine. They can be rotated 360 degrees so you can position them precisely where you need them.

Troubleshooting image

Smoothing nozzle

Dries hair gently using smooth air.

Troubleshooting image

Styling concentrator

Fast, precise airflow for controlled styling, one section at a time.

Troubleshooting image

Diffuser

Evenly disperses airflow to dry curls gently and help reduce frizz. Recommended for use on low temperature and flow settings.

Troubleshooting image

Gentle air attachment

Designed to be kinder to fine hair and sensitive scalps. Add volume at the roots, or create texture through the lengths.

Troubleshooting image

Wide-tooth comb attachment

Engineered for curly and textured hair. Lengthen hair, or tease out curls just a little bit.

Troubleshooting image

Is there anything else we can help you with?

Pacemakers

We recommend to keep the Dyson Supersonic™ hair dryer away from pacemakers, defibrillators, credit cards and electronic storage media. The product is compliant (CE marked) and if there are any concerns then consult with a doctor with regards to specific requirements of your pacemaker.

The magnets have been measured to product approximately 300 gauss.

Is there anything else we can help you with?

Finding the machine serial number

The serial number can be found in the following locations:

On the front of the instruction manual.

On the box of the machine.

On the power cord near the plug.

Troubleshooting image

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Styling

Here at Dyson we are the experts in the technology and how it works, but for information on the latest trends and how to create specific styles, we would encourage you to take a look online.

You can follow us on social media, we've worked with some top hair and beauty professionals and vloggers to create some styling tips. You can find our social media links below.

Is there anything else we can help you with?

Please open the PDF for the user manual.

Please click on the link to download the user manual.

Helpline manual

Please click on the link to download the helpline manual.

Note: This file may take some time to download as it is larger than usual.

Is there anything else we can help you with?

Clean the filter

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Cleaning your filter - Step-by-step

Cleaning your filter – Regular clean

IMPORTANT: always switch OFF and unplug before carrying out any maintenance.

Troubleshooting image

Use a dry, lint-free cloth to wipe clean the outer filter cage (be sure to clean the entire filter cage, wiping up and down and side to side).

Troubleshooting image

Rotate the filter cage anti-clockwise and gently pull away from the machine.

Troubleshooting image

Use a dry, lint-free cloth to wipe clean the filter mesh (be sure to clean the entire filter mesh, wiping up and down and side to side).

Troubleshooting image

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Troubleshooting image

Run the machine for up to one minute. The product should function as expected.

Cleaning your filter - Deep clean

Use a damp lint-free cloth to wipe the inner mesh (IMPORTANT: do not use other cleaning products/solvents or liquids).

Leave the machine to sit for 5 minutes.

Troubleshooting image

Brush the filter mesh firmly with a new or lightly used clean, dry toothbrush for two minutes (be sure to brush the entire filter mesh, brushing up and down and side to side).

Wipe the filter mesh using a dry, lint-free cloth.

Troubleshooting image

Rotate the filter cage back into position, ensuring the correct alignment.

WARNING: Rotate clockwise to lock before use.

Troubleshooting image

Run the machine for up to one minute. The product should function as expected.

Is there anything else we can help you with?

How to replace the filter cover

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Is there anything else we can help you with?