
Let's get your machine working
Dyson V15 Detect Total Clean
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Troubleshooting
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LCD screen
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Particle count and graph
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Understanding the particle count
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Issue resolved
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Replacement part required
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Check inlet
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Clear the bin
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Accessory blocked
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Replacement part required
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Filter wash alert
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Machine is pulsating
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Replacement part required
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High pitched whistle
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Check inlet
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High Torque cleaner head
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Hair screw tool
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Laser Slim Fluffy™ cleaner head
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Pick up issues
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Blockage light
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Digital screen showing alert
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Issue not resolved, please speak to our Customer Support Team
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Replacement part required
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The reactive suction power isn't working
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The brush bar is not spinning on the floor tool
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High Torque cleaner head
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Replacement part required
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Washing the brush bar
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Replacement part required
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Filter wash alert
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Emptying the bin - video
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Emptying the bin - step by step
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Fine dust from new
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Issue resolved
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Scratches or marks on the wand
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Replacement part required
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-11
<p>Replacement main body and cyclone for your Dyson cordless vacuum cleaner.</p>
$142.99

Main body and cyclone
Part no. 965478-11
<p>Replacement main body and cyclone for your Dyson cordless vacuum cleaner.</p>
$142.99
You might need to arrange a visit from a Dyson expert.
It looks like the Main body and cyclone isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Main body and cyclone
Part no. 965478-11
<p>Replacement main body and cyclone for your Dyson cordless vacuum cleaner.</p>
$142.99

Main body and cyclone
Part no. 965478-11
<p>Replacement main body and cyclone for your Dyson cordless vacuum cleaner.</p>
$142.99
You might need a replacement part.
It looks like the Additional click-in battery is not working. You can solve this by ordering a new one below.
Additional click-in battery
Part no. 970938-01
<p style="margin-left:0in; margin-right:0in">Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>
$199.99

Additional click-in battery
Part no. 970938-01
<p style="margin-left:0in; margin-right:0in">Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>
$199.99
$199.99
How to install this part
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99

Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Bin
Part no. 965443-01
<p>Replacement bin for your Dyson cordless vacuum.</p>
$39.99

Bin
Part no. 965443-01
<p>Replacement bin for your Dyson cordless vacuum.</p>
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Additional click-in battery is not working. You can solve this by ordering a new one below.
Additional click-in battery
Part no. 970938-01
<p style="margin-left:0in; margin-right:0in">Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>
$199.99

Additional click-in battery
Part no. 970938-01
<p style="margin-left:0in; margin-right:0in">Replacement or additional click-in battery for your Dyson V11™, Dyson Outsize, or V15 Detect™ vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>
$199.99
$199.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Digital Motorbar™ cleaner head is not working. You can solve this by ordering a new one below.
Digital Motorbar™ cleaner head
Part no. 971358-01
<div>Motorised, edge-to-edge deep cleaning with de-tangling technology. Intelligently adapts to different floor types.</div>
$149.99

Digital Motorbar™ cleaner head
Part no. 971358-01
<div>Motorised, edge-to-edge deep cleaning with de-tangling technology. Intelligently adapts to different floor types.</div>
$149.99
$149.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Part no. 969109-12
$32.99
Part no. 969109-12
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Part no. 969109-12
$32.99
Part no. 969109-12
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson V15 Detect Total Clean