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Dyson Pure Hot+Cool Link™ (Iron/Blue)
See all steps

Please select the appropriate option

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Press both buttons to lift off the filter.

Image shows how to remove the loop amplifier.

Remove filter from appliance.

Image shows how to remove the filter from the machine.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Is there anything else we can help you with?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

Check the base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Clean the machine

Press both buttons to lift off the filter.

Image shows how to remove the loop amplifier.

Remove filter from appliance.

Image shows how to remove the filter from the machine.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Reassemble and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

Image shows the distance and angle for the paper test.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45 degrees.

Does the newspaper lift beyond 45 degrees?

WARNING: Do not use polish or detergent on any part of the machine.

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Main body

Press both buttons to lift off the filter.

Image shows how to remove the loop amplifier.

Use a soft brush to clear any blockages from the holes.

Reassemble the machine.

Has this resolved the problem?

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Has this resolved the problem?

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Has this resolved the problem?

Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Airflow control

Image shows the airflow button on the remote control.

Does the airspeed change?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Test other buttons on the remote.

Do the other buttons on the remote work?

Replacing the battery

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Has this resolved the problem?

Dyson Link app

Access the App to control the airflow.

Change settings within the app.

Has using the app resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please select the appropriate option

ON/OFF button

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.

Has this resolved the problem?

Test the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Airflow but no oscillation

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Ensure the correct button on remote is being pressed

Oscillation

Image shows the oscillation button on the remote control.

Has this resolved the problem?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test other buttons on the remote.

Do the other buttons on the remote work?

Change the battery

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Has this resolved the problem?

Dyson Link app

Try using the Dyson Link app to control the oscillation.

Has using the app resolved the problem?

Interruption in the electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Has the machine been switched on for 9 hours or more?

More than nine hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or Main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Has this resolved the problem?

What sort of smell?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Loop amplifier - clean with a dry cloth

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

Main body

Press both buttons to lift off the filter.

Image shows how to remove the loop amplifier.

Use a soft brush to clear any blockages from the holes.

Reassemble and test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Flashing or solid E

If you see a flashing 'E' when trying to use the purifier, it is unable to do what has been requested. If you see a solid 'E' when trying to use the purifier, it shows the machine has stopped functioning correctly.

If you see either a flashing 'E' or a solid 'E' on your purifier's display, please complete the following steps.

Image showing the E codes on the display screen on the machine.

Unplug the purifier and leave it for 10 seconds.

Ensure the plug is firmly connected to the socket and switched on at the wall.

Image showing unplugging and plugging the machine into a power socket.

Ensure the room temperature is above 5°C

Ensure there are no blockages in the inlet grille or loop amplifier outlet.

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Please select the appropriate option

Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Image shows the tilt check.

Has checking the joint resolved the problem?

Tilt

Place the machine on a flat, stable surface.

Tilt the loop amplifier forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

The machine won't oscillate

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Ensure the correct button on remote is being pressed

Oscillation

Image shows the oscillation button on the remote control.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Has this resolved the problem?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Test other buttons on the remote.

Do the other buttons on the remote work?

Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the AUTO button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation On/Off

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Do the other functions on the remote work?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation On/Off.

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Does the airspeed change?

Test the machine

Switch off and unplug the machine.

Wait 10 seconds, plug the machine back in and ensure the socket is switched on.

Press the ON/OFF button on the Main body of the machine.

Does the machine have power?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Press the ON/OFF button on the Main body of the machine.

Has this resolved the problem?

Machine has power

Press the Night mode button on the remote.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Sensor Failure

Switch off and unplug the machine.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Has this resolved the problem?

Is there anything else we can help you with?

What do the display icons mean?

Flashing green - WiFi is ready to connect to your Dyson Link app.

Image shows a solid green Wi-Fi symbol.

Flashing white - WiFi connecting

Image shows a solid white Wi-Fi symbol.

Solid white - WiFi connected

Image shows a solid white Wi-Fi symbol.

Off - WiFi disabled.

Solid white - Cleaning/air quality target has not been met.

Image shows a large solid white A.

Solid green - Clean/air quality has been met.

Image shows a large green A.

Off - Machine is not in Auto mode.

Solid red - Appliance is heating.

Image shows a solid red heating symbol

Solid white - Appliance has reached target temperature.

Image shows a solid white heating symbol.

Solid white - Appliance is in Night mode.

image shows the night mode symbol.

Off - Machine is not in Night mode.

Is there anything else we can help you with?

Please select the appropriate option

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

Image shows the machine oscillating.

Is there anything else we can help you with?

Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Image showing the area covered while in jet focus mode.

Is there anything else we can help you with?

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

Airflow control

Cooling mode

Thermostat control

Sleep timer

Oscillation On/Off

Diffused mode

Focused mode

Is there anything else we can help you with?

When the time reaches zero, the machine will go into Standby mode.

Sleep timer

To set the sleep timer, select the desired time.

To cancel, reduce the time until two dashes appear.

Image shows sleep mode function on the machine.

Is there anything else we can help you with?

Controls

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the temperature.
  • Temperature will increase to a maximum before decreasing.

NB: The oscillation, airflow and timer functions cannot be operated without the remote control.

Image shows how to change the temperature of the machine.

Is there anything else we can help you with?

How to replace the filter

Please follow the steps in the video.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

To replace the non-washable filter unit, ensure the purifier is unplugged.

Image shows unplugging the machine from a power socket.

Press both buttons to lift off the filter.

Image shows how to remove the loop amplifier.

Remove the old filter.

Image shows how to remove the filter from the machine.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Image shows how to remove the filter from the filter housing.

Remove the filter from the housing.

Image shows how to remove the filter from the filter housing.

Dispose the old filter in your household waste bin.

Image shows an older filter being disposed of in the bin.
  • Remove the replacement filter from its packaging.
  • Lower the replacement filter into the filter housing.
  • Ensure the filter clicks into place.
Image showing filter clicking into place in the filter housing.

Lower the new filter unit onto the Main body.

Image shows the filter housing going onto the machine.

Ensure that the new filter unit clicks into place on the machine.

Image showing how to fit the filter housing.

When you have reassembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display.
  • Once the loading pattern is complete, the purifier will return to its normal usage.

The filter indicator can also be reset from within the Dyson Link app. Select: Settings >Filter life >Reset.

Image showing the power button on the remote control being held for 6 seconds.

Is there anything else we can help you with?

Clean the sensor

Clean the sensor every time the filter is replaced.

Open the small hatch on the side of the machine.

Image showing the power button on the remote control being held for 6 seconds.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Is there anything else we can help you with?

Cooling mode

Press the blue Cooling mode button to enter Cooling mode.

The Power button light will change from red to blue to indicate that you have entered Cooling mode.

To adjust the airflow speed use the airflow control button or use the auto purification mode for automatic control.

Is there anything else we can help you with?

How to use the heater mode

Press the red thermostat control button until the digital display shows the target room temperature.

Image shows the temperature control button on the remote control.

The power button light will change from blue to red to indicate that you have entered heating mode.

To adjust the airflow speed use the airflow control button or use auto purification mode for automatic control.

Image shows the airflow button on the remote control.

On first use the purifier will default to a temperature 3 degrees Celsius higher than the detected room temperature. Thereafter, the purifier will remember the last target temperature.

Target temperature indicator

  • The target temperature indicator will be red while heating and once the target temperature has been reached, the purifier will stop heating the air.
  • The target temperature indicator will change to white when the target room temperature has been reached.
Image shows temperature range has been met.

Is there anything else we can help you with?

Auto purification mode

Auto purification mode adjusts the airflow speed according to the air quality in the room.

When enabled (indicated by a white A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing for poor air quality and reducing as the air quality improves.

Image shows the AUTO button on the remote control.

Auto purification in cooling mode

If the air quality target is met, the A symbol will turn green and the numbered display will switch off.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Auto purification in heating mode

The display indicates that the air quality and room temperature are below target; the appliance is heating and purifying the air.

The purifier will display the target room temperature, not the fan airflow.

The display indicates that the air quality is below target but the target room temperature has been met.

Image showing the machine purifying while the heating mode is inactive.

The display indicates that the air quality has been met but it's below the target room temperature.

The appliance will continue heating until the target temperature is met.

Image showing the machine heating but while the purification feature is idle.

The display indicates that the air quality and room temperature targets have been met.

The appliance will continue to monitor the room and restart if the air quality worsens or the temperature falls below target.

Image showing both the purification and heating mode idle.

Is there anything else we can help you with?

Heating and cooling modes

Press the wide angle button to change from personal heating to whole room heating.

Carefully hold the base and the Main body. Tilt the amplifier forward or backward for the required airflow angle.

Heating and cool modes work in this mode.

Is there anything else we can help you with?

Room airflow

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and Cooling modes work in this way.

Image showing the area covered while in jet focus mode.

Is there anything else we can help you with?

Night mode

  • When Night mode is enabled the display will fade to off.
  • If the purifier is in auto purification mode, the airflow is limited to level 4 for quiet operation.
Image shows the night mode button on the remote control.

A half moon symbol is illuminated in the bottom right corner of the display when enabled.

Image shows the night mode button.

The display will dim and after 5 seconds will fade to off.

Image shows how to turn on night mode.

Is there anything else we can help you with?

Serial number

The serial number can be found on the base of the machine.

The serial number can also be found on the User manual.

Is there anything else we can help you with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help you with?

Replacing the battery

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Is there anything else we can help you with?