Let's get your machine working
Dyson Cyclone V10 Animal (Purple)
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Blockage light
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No light visible
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Direct drive cleaner head
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Issue resolved
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Machine is pulsating
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Clear the bin
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Filter needs washing
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Replacement part required
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Washing the filter - step by step
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Mini motorised head
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Soft roller cleaner head
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Light still appears
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Filter light
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No light
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No light visible
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Accessory blocked
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Machine still pulsates
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Grating or rattle
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Grating or rattle
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Direct drive cleaner head
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Replacement part required
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Issue resolved
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Test the machine
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Issue not resolved, please speak to our Customer Support Team
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Select floor tool
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Accessory blocked
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Check the bin inlet
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Remove the bin
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Wash the filter
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Power or electrical issue
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Cutting out
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Intermittent power
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Flashing filter light
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Replacement part required
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No light
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One blue flashing light
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Issue not resolved, please speak to our Customer Support Team
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Blue lights
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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One blue flashing light
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Replacement part required
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Replacement part required
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Replacement part required
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Machine will not turn on
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Replacement part required
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Replacement part required
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Replacement part required
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Three flashing blue lights
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Replacement part required
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Replacement part required
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Machine is hot to touch
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Washing the filter
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Issue not resolved, please speak to our Customer Support Team
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Washing the filter - step by step
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Machine run time
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty smell
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Damp or musty smell
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Damp or musty smell still present
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Pick up issues
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Clean the bin
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Wash the filter
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Damp or musty smell
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Washing the filter - step by step
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Visible issue
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The Brush bar is not spinning on the floor tool
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Issue not resolved, please speak to our Customer Support Team
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Direct drive cleaner head
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Mini motorised head
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Soft roller cleaner head
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Filter light keeps flashing
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Scratches or marks on the Wand
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Replacement part required
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Crack, scratch or mark on the Soft roller cleaner head
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Replacement part required
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 969082-01
<div>Compatible with:<br /> <br /> Dyson V10™ vacuums</div>
$43.99
Dyson vacuum filter
Part no. 969082-01
<div>Compatible with:<br /> <br /> Dyson V10™ vacuums</div>
$43.99
$43.99
You might need a replacement part.
It looks like the Torque drive cleaner head is not working. You can solve this by ordering a new one below.
Torque drive cleaner head
Part no. 969110-01
Replacement torque drive cleaner head for your Dyson vacuum cleaner.
$142.99
Torque drive cleaner head
Part no. 969110-01
Replacement torque drive cleaner head for your Dyson vacuum cleaner.
$142.99
$142.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson vacuum filter is not working. You can solve this by ordering a new one below.
Dyson vacuum filter
Part no. 969082-01
<div>Compatible with:<br /> <br /> Dyson V10™ vacuums</div>
$43.99
Dyson vacuum filter
Part no. 969082-01
<div>Compatible with:<br /> <br /> Dyson V10™ vacuums</div>
$43.99
$43.99
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
You might need a replacement part.
It looks like the Battery is not working. You can solve this by ordering a new one below.
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Battery
Part no. 969352-03
Replacement power pack and screws for your Dyson vacuum cleaner.
$174.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Cyclone V10 Animal (Purple)
