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Dyson AM02 Tower Fan (Silver/Silver)
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Cleaning the machine
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Issue resolved
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AM02
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Troubleshooting
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Power or electrical issue
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Machine will not turn on
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Issue resolved
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Machine will not turn on
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Remote control doesn't work
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Remote control doesn't work
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Test the machine
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Replacement part required
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Unusual noise
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Performance
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Airflow not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Airspeed won't change
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Remote control
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Battery
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Test the machine
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Main body
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Replacement part required
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Test the machine
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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The oscillation won't turn off
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Unusual smell
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Visible issue
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Loop amplifier not fitting
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No power but the LED is on
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LED won't disappear
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LED won’t appear
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How to assemble your Dyson machine
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How to use the controls on the machine
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How to find the serial number
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User guide
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Issue resolved
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How to use the remote control
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How to use your appliance
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Replacing the battery
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Please select the appropriate option
Cleaning your machine
The following areas should be checked and cleaned to maintain the machine's performance.
Do not use polish or detergent on any part of the machine.
Loop amplifier
Clean with a dry or damp cloth.
Main body
Clean with a dry or damp cloth.
Shroud
Clean with a dry cloth or soft brush
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Ensure the correct button on remote is being pressed
On/Off
Airflow
Oscillation
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
No power
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off
Airflow
Oscillation
Replace the battery
Replace the battery with type CR 2032.
Please follow the steps in the video.
Test the machine
Use the middle control toggle to adjust the speed of the airflow.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check the loop amplifier
If this is the first use, please remove the clear film.
Remove the loop amplifier by holding the base firmly and turning anti-clockwise to unlock.
Refit the loop amplifier turning clockwise, ensuring that there are no gaps.
Please select the appropriate option
Test airflow
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Ensure the correct button on remote is being pressed
On/Off
Airflow
Oscillation
Select a different option on the remote
Point the remote directly at the front of the machine while pressing a different option.
Change the remote battery
Replace the battery with type CR 2032.
Please follow the steps in the video.
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.
Switch the machine on.
When in the ‘on’ position the ON/OFF button should have a blue LED light surround.
Please select the appropriate option
Check the feet are attached correctly
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.
Ensure the correct button on remote is being pressed
On/Off
Airflow
Oscillation
Ensure the correct button on remote is being pressed
On/Off
Airflow
Oscillation
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Please select the appropriate option
Check the loop amplifier
If this is the first use, please remove the clear film.
Remove the loop amplifier by holding the base firmly and turning it anti-clockwise to unlock.
Refit the loop amplifier turning clockwise, ensuring that there are no gaps.
Test the machine
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Assemble your machine
Lower the main body assembly onto the base, aligning the arrows. Once aligned, turn the main body assembly clockwise to lock.
Lower the loop amplifier onto the base, aligning the arrows. Once aligned, turn the loop amplifier clockwise to lock.
The remote control can be magnetically attached to the top of the loop.
How to use the machine controls
Press the Standby button on the appliance to turn ON/OFF.
Use the middle control toggle to adjust the speed of the airflow.
Press the Oscillation button to start and stop the fan turning.
Serial number location
The serial number can be found on the base of the machine.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Using the remote control
Standby On/Off
Airflow control
Oscillation On/Off.
Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the Main body.
Oscillation
Toggle oscillation on or off with the remote.
Airflow
Airflow can be set by the airflow buttons on the remote.
Airflow can also be set on the machine. Use the middle control toggle to adjust the speed of the airflow.
Attach the remote control to the top of the machine with the buttons facing down.
Further help
Dyson AM02 Tower Fan (Silver/Silver)
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