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Dyson CSYS Desk (Silver)
Replacement parts
Guides
See all steps

Most common topics

My light won't switch on

Heat sink arm difficult to adjust

How to assemble your Dyson light

How to reposition the Dyson light

Please select the appropriate option

Troubleshooting
User guide

Please select the appropriate option

Visible issue

Please select the appropriate option

My light won't switch on
Heat sink arm difficult to adjust
Part broken

Is this the first time the machine is being used?

Yes
No

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Yes
No
Power cord or plug damaged

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Carefully turn the light on its side.

Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring cord remains in the slot.

Image showing how to push the power cord through the base plate centre.

Ensure the light is plugged into a wall socket and switched on.

Image shows to unplug the machine.

Has checking the power cord resolved the problem?

Yes
No

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Image showing how to adjust the dimmer.

Has checking the dimmer switch resolved the problem?

Yes
No

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Image showing how to disconnect carriage plate.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Image showing how to remove the red tape.

Please follow the next step.

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Image showing how to align the carriage.

Press the two parts together with one hand.

Loosely screw in the three screws.

Image showing how to screw the carriage on.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Yes
No

Unplug the light and leave for 5 minutes.

Image shows to unplug the machine.

Plug the light in and switch on.

Image shows to unplug the machine.

Has leaving the power off resolved the problem?

Yes
No

You might need to arrange a visit from a Dyson expert.

It looks like the Power supply isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Power supply

Part no. 967247-08

Replacement power supply for your Dyson.

$32.99

Power supply

Part no. 967247-08

Replacement power supply for your Dyson.

$32.99

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Image showing how to align the carriage.

Disconnect the carriage plates

Follow the procedure image for correct assembly.

Ensure the following before starting the checks.

Image showing how to disconnect carriage plate.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Image showing how to remove the red tape.

Please follow the next step.

Reassemble the carriage plates

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Image showing how to align the carriage.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Has checking the carriage plates resolved the problem?

Yes
No

Check electrical supply

Please check the following:

Is the power cord or plug damaged?

Check other household appliances.

Check the light in another socket.

Has checking the electrics resolved the problem?

Yes
No
Power cord or plug damaged

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Check power cord

Carefully turn the light on its side.

Ensure the power cord is plugged into the center of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the light upright ensuring the cord remains in the slot.

Ensure the light is plugged into a wall socket and switched on.

Has checking the power cord resolved the problem?

Yes
No

Check the dimmer switch

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Image showing how to adjust the dimmer.

Has checking the dimmer switch resolved the problem?

Yes
No

Check wheel carriage plates

Check that the wheel carriage plates are screwed together currently.

Follow the procedure image for correct assembly.

Disconnect the carriage plates

Ensure the following before starting the checks.

Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.

Image showing how to disconnect carriage plate.

Be careful to capture all screws when they are loosened.

Hold the heat sink at all times when removing from the upright.

Ensure the red tape on the plates covering the contacts has been removed.

Image showing how to remove the red tape.

Has checking the carriage plates resolved the problem?

Yes
No

Reassemble the carriage plates

Align the square shapes and screw holes on the heat sink arm and the upright.

Image showing how to align the carriage.

Press the two parts together with one hand.

Loosely screw in the three screws.

Image showing how to screw the carriage on.

Recheck alignment.

Proceed to screw until securely clamped.

Has reassembling the carriage plates resolved the problem?

Yes
No

Is the problem with the arm going backwards and forwards, up and down or both?

Back and forth
Up and down
Both

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Please open the PDF for the user guide.

Is there anything else we can help you with?

Yes
No

Please select the appropriate option

Troubleshooting

How to assemble your Dyson light

Stand the light on a flat surface.

Place the light upright ensuring the cord remains in the slot.

Remove the red tape from the mounting plates to expose the electrical contacts.

Image showing how to remove the red tape.

Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.

Loosely screw in the three screws.

Recheck alignment.

Proceed to screw until securely clamped.

Image showing how to screw the carriage on.

Remove packaging and tape

Remove the packaging on the base.

Remove the red tape on detachable arm.

Remove transparent tape on upright.

Plug the power cord into the centre of the base.

Image showing how to push the power cord through the base plate centre.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Is there anything else we can help you with?

Yes
No

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Using the dimmer

Press the power button to switch on.

Hold the switch down to use the dimmer switch.

Image showing how to adjust the dimmer.

Is there anything else we can help you with?

Yes
No

How to reposition the Dyson light

The LED head can be positioned directionally in 3 axes.

Only use the heat sink arm to reposition.

Image showing how to reposition the light.

Is there anything else we can help you with?

Yes
No

Further help

Dyson CSYS Desk (Silver)

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