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Support for your Dyson Cinetic Big Ball™ canister vacuum

  • Activate your warranty

    You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Play the video. How to set up your machine.
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Using your machine

Play the video. How to empty the clear bin.
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Play the video. How to empty the clear bin.
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Maintaining your machine

Play the video. How to reset the brush bar.
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Useful tips

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • Reach up high

    Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.

  • Safely store tools

    Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

Frequently asked questions

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

The Dyson warranty

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 6 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

  • Free Dyson parts

    Replacement parts if something goes wrong during your warranty period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.