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Support for your Dyson Purifier Hot+Cool

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson replacement filter

    Part No. 965432-01

    Replacement filter for your Dyson purifier.


    Learn more
  • Remote control

    Part No. 969897-01

    Curved and magnetized to store neatly on the machine


    Learn more
  • Filter shroud

    Part No. 969899-11

    Replacement filter shroud for your Dyson purifier.

    Currently out of stock.


    Learn more
  • Remote Control

    Part No. 969897-11

    Curved and magnetized to store neatly on top of the machine.


    Learn more

  • How to get your Dyson machine working to its full potential.

  • How to replace the filter

    To ensure optimum air purification performance, we recommend replacing your HEPA+Carbon filter every 12 months.

  • Purification and temperature settings

    Select Auto mode and your on-board sensors will intelligently adjust settings according to your air quality. You can also manually select your desired temperature.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST