Cleaning the machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

On/Off

Ensure the machine is switched on.

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the oscillation.

Test the sleep timer.

Changing the battery

Unscrew the remote control's battery compartment.

Replacing the remote control battery

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

App airflow control

Access the App to control the airflow.

Change settings within the app.

Test airspeed change using the Dyson link app.

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the purifier for 1 minute at the highest temperature setting.

NB: The heating elements will only work with the airflow facing forwards.

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Intermittent power

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours. NB: This feature cannot be switched off.

Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.

Press the ON/OFF button on the Main body of the machine.

Point the remote directly at the front of the machine while pressing the button.

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Remote control check

Are you using a remote control for other appliances (such as a TV) near the machine?

Is the machine under direct sunlight or flourescent light?

The sensor on the machine that receives the infrared signal from the remote control may malfunction when exposed to direct sunlight or fluorescent light.

Please move the machine so that is not under direct sunlight or fluorescent light.

Unplug the machine

The operation of the remote control for other appliances is likely interfering with your Dyson machine.

To prevent further interference, unplug your Dyson machine when not in use.

Check and clean machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Changing your HEPA+Carbon filters

Before changing your filter, switch off and unplug your Dyson purifying fan heater.

The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.

You'll need to reset the filter life on your machine.

Your machine comes with a HEPA+Carbon filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life

It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.

The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Check base

Check around the base of the machine for any debris or obstructions.

Please try taking the filters off, then reattaching them to ensure they are correctly clicked into place. When attaching the filters, press in and up, and check there are no gaps or loose areas.

If the filters are not attached correctly, a triangle warning may show on your screen. If this happens, please reattach the filters securely.

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Restart the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Clean the machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Remove the filters

Switch off and unplug the machine.

To remove your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

With the HEPA+Carbon filter removed, put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine.

Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

If your screen is not displaying correctly (incorrect reading, white screen etc), please ensure you have updated all the software to the latest version.

When setting up a product, we strongly recommend enabling auto-updates, to allow your machine to easily download the latest software.

To enable auto-updates, open the Dyson Link app and click the cog at the top right of the home screen.

Click 'Your Purifier's settings'.

Scroll down to 'Software' and enable Auto-update.

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the four sensor slots to the left of the LCD screen.

Plug in and test the machine.

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

If your machine is new out of the box and has been turned on for less than one hour, the machine may still be calibrating. This process takes up to one hour to complete. Please leave the machine running during this time.

After one hour, turn the machine off and then on again. Press the power button on either the main body or the remote control.

If your purifier has been plugged into a stable power source for over one hour and the selected readings still do not show, we advise that you perform a factory reset.

Press and hold the power button on both the main body and the remote control.

Continue to hold the buttons until the LCD screen shows a countdown timer.

Once the countdown has been completed, the machine will have reset.

Your purifier will turn on automatically. Leave your machine running for one hour to perform self-calibration.

Note: By resetting the machine, your Wi-Fi network details will have been removed and your purifier will no longer be connected to the Dyson Link app. You will need to restart the connection journey.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

Check remote control

Ensure the correct button on the remote is being pressed.

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the airflow.

Test the sleep timer.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check with the Dyson Link app

Open the app and set the machine to oscillate.

If you do not have the Dyson Link app set up, please select 'No' as the next option.

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Check remote control

Ensure the correct button on the remote is being pressed.

Oscillating range

The machine should oscillate within 180 degrees from one side to another.

Point the remote at the base of the purifier and test the controls.

Check if the Dyson Link app is working.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check that your machine has been connected

If you have previously connected your machine to the Dyson Link app, you should be able to see it on the app home screen. If you have multiple machines connected, you can switch between them using the burger menu in the top left of the home screen.

Connection unstable

Try moving the device and purifier closer to the router. If the Wi-Fi signal is poor your machine's connection may not be stable.

Software update required

Some Link app features may not be available if your machine is not up to date.

Please ensure auto-update is turned on. You can do this by going to your machine's settings.

This will ensure you automatically receive the latest features and your machine functions correctly.

It can take up to 24 hours for your machine to receive updates after it is enabled.

Offline

This message will show if your machine is switched off or unable to connect to the Dyson Cloud.

Turn off and unplug the machine

Please turn the machine off, unplug and leave it for 10 seconds.

Plug the machine in and switch it on.

Check your internet connection

Check that your Wi-Fi router or access point has an established internet connection. For the Link app to see your Dyson machine, your mobile device should also be connected to your home Wi-Fi or mobile broadband.

Connectivity disabled on purifier

If connectivity is disabled, press and hold your purifier's power button for 5 seconds. Once enabled, a solid white Wi-Fi symbol will display on your purifier. Repeat to toggle between enabled/disabled.

Enable auto-update

Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.

Turn off and unplug

Please turn the machine off, unplug and leave for 10 seconds.

Move your machine and device closer to the router.

Slow response

The app will show an error if the connection has failed. Tap retry/continue to try connecting again. If the issue is resolved, continue to the next step.

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Taking ownership

If this product has been connected before and you decide to take ownership, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you want to choose a custom location, scroll to the bottom to edit it.

Purchase date

Enter the date of purchase. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure auto-update is turned on. You can do this by going to your machine's settings through the settings icon.

This will make sure you automatically receive the latest features and your app functions correctly.

If auto-updates are already enabled, switch the machine off and unplug. Leave for 10 seconds, plug back in and switch on. Move your machine and device closer to the router.

Set worldwide location

Set your location to display outdoor air quality information.

Set-up complete

Your machine is now fully connected and set-up.

Trouble connecting

Check your machine is plugged in and switched on.

Keep your device close to the machine and try again.

If the connection continues to fail, re-start the connection. Select 'Connecting your machine.' If this has already been tried, select 'Issue not resolved'

Dyson Link app

You'll need to have the Dyson Link app installed to connect to your machine.

Ensure Bluetooth and Wi-Fi are enabled on your device.

You have the option to create a new account or log in if you have previously created a Dyson account on the app or online. Select the appropriate option.

Plug the machine in and switch it on.

Add machine

You can add a machine from the hamburger menu or from the main screen if no machines are registered. If bluetooth is not enabled, you will be prompted to enable it.

Location services

To scan for Wi-Fi networks, we'll need to access your device's location services. Allow this when prompted.

Select machine

Select your machine when it appears. The app will display its serial number.

Pairing

Hold your device next to your machine's display

Press the power button when prompted on your machine to activate pairing.

Once paired, continue to the next step.

Manual pairing

If you are still not able to pair the machine, follow the on screen prompts to manually pair.

You will need your machine's 8-digit code located on the machine behind the filter.

Enter your machine's code to continue.

Enter network details

Select your network from the list of available networks.

Enter the Wi-Fi password for the chosen network.

Connection stage

You should see a confirming connection message. The connection progress is represented by purple dots at the top of the screen.

Network not found

If you are not able to see your network, you can select it using the prompts in the app.

Please ensure your machine is in range of your Wi-Fi and your network is working correctly.

Refresh the network list.

Unable to find machine

If you are not able to see your machine, you can select it using the prompts in the app.

Ensure Bluetooth and Wi-Fi are enabled on your device.

Plug the machine in and switch it on.

Keep your device close to the machine during this process.

Select machine

Select your machine when it appears. The app will display its serial number.