
Let's get your machine working
Dyson Purifier Hot+Cool HP07 (White/Silver)
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HP07 / HP09
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Cleaning the machine
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More help required
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There is a problem with my machine
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Dyson Link app and connectivity
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Post connection troubleshooting
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Losing connection frequently
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Issue not resolved, please speak to our Customer Support Team
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Connection journey
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Sign into your Dyson account
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Add a machine
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Can't see your machine
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Trouble with detecting your purifier
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We've found these Dyson machines
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Detecting your device
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Activate the pairing process
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Pairing machine
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Machine paired
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Machine pairing issue
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Connection journey
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Add a machine
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Can't see your machine
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Trouble with detecting your purifier
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Machine not visible using Bluetooth
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Locate code
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Checking WiFi
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We've found these Dyson machines
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Enable auto-updates
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Set worldwide location
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Setup complete
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Issue resolved
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New owner
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Machine not paired
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Pairing resolved
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Machine not visible using Bluetooth
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Locate your purifier's code
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Checking WiFi
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We've found these Dyson machines
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Detecting your device
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Pairing machine
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Machine paired
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Password
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Confirming connection
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Machine not connected
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Connection issue
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Machine connected
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Just using
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Select room
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Select in house location
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Purchase date
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Auto update
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Set worldwide location
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Setup complete
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Issue not resolved, please speak to our Customer Support Team
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Resolved
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New owner
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Machine not paired
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Pairing resolved
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We've found these Dyson machines
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Sign into your Dyson account
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Issue not resolved, please speak to our Customer Support Team
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Connection failed
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Issue not resolved, please speak to our Customer Support Team
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Using your purifier and the Dyson Link app
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Machines air information
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More help required
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Issue resolved
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App controls
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Airflow direction
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On/Off
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Automatic mode
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Fan speed
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Night mode
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Oscillation
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Timer
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Changing and resetting the filter
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Changing the carbon filters
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Changing the glass HEPA filter
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Scheduling
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Issue resolved
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Scheduling not working
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Issue resolved
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Home location
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Software information
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UI display screens
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Activity
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Air quality
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Product guide
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App remote
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Siri Shortcuts
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Activating Siri
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Query resolved
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Issue not resolved, please speak to our Customer Support Team
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Creating Siri Shortcuts
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Deleting Siri Shortcuts
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Siri Shortcuts description
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Control multiple machines
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Siri Shortcuts region
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Using Siri Shortcuts
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Siri Shortcuts version
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Voice control
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Alexa Help and Support
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Connecting to Alexa
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Controlling a machine with Alexa
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Skill differences
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Disconnecting a machine from Alexa
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Issues with Alexa
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Alexa didn't respond to my request
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Alexa is still not responding
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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I can't log in with my Dyson account
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Alexa isn't discovering my machine
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Alexa isn't discovering my machine
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Alexa did something unexpected with my machine
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Incorrect commands
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What can I ask Alexa?
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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The Google Home app isn't discovering my machine
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Google Home isn't discovering my machine
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My Dyson machine didn’t respond to Google Assistant as expected
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Incorrect commands
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What voice commands can I use with my Dyson machine?
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Performance
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The airspeed won't change
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Test the remote control
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Replacing the remote control battery
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App airflow control
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unable to use the App
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The other buttons on the remote are working
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Check your app
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Machine is only hot on one side
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My machine is not heating
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Power or electrical issue
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Machine run time
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No power
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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The remote control doesn't work
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Check the Dyson Link app
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Press the button
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Check the remote
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Check the Dyson Link app
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Check the app
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Replacement part required
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The filter needs replacing
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Issue not resolved, please speak to our Customer Support Team
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Replacing the filter - step by step
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking noise
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Clicking when oscillating
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Low humming noise when turned off
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Whining or whistling noise
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Remove both filters
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Replacement part required
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Visible issue
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There is an issue with the display
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My readings are showing in different colours
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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Reset the machine
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Night mode is not working
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My screen is not displaying correctly
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There is an issue with the display
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Move the machine
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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The air quality graph shows a flat line
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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There's a problem with the oscillation
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Change the battery
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Check with the Dyson Link app
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The machine won't oscillate
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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Issue not resolved, please speak to our Customer Support Team
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Dust from my filter
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Display icons
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Wi-Fi
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Replacement parts
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HEPA+Carbon filter
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Remote control
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Filter shroud
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Using your Dyson machine
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How to assemble your Dyson machine
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How to use the information menu
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Using the remote control
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User guide
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Where is the serial number located?
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How to adjust the airflow
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How to use Auto mode
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How to use Night mode
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Changing the filter
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Replacing the filter - step by step
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Error codes
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Most common topics
Please select the appropriate option
Cleaning the machine
To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.
If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Please select the appropriate option
Please select the appropriate option
Dyson Link app and connectivity
If this is your first time connecting, please select 'Connection journey'.
If you are experiencing an issue connecting, please select 'Connection failure'.
If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.
Please select the appropriate option
App version
Please ensure you have the latest version of the Dyson Link App installed on your device.
Please select the appropriate option
Closer connection
Try moving the device closer to the purifier.
You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.
Please follow the next step.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
To set up an account you will require a valid email address and password.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
Trouble with detecting your purifier
Please check your purifier is plugged in and switched on.
Check your device's settings
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Connectivity disabled on purifier
Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.
Please select the next step
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Detecting your device
Hold your device next to your machine's display
This will allow your machine to detect your device.
Make sure you hold your device to the left hand side of the display to ensure it detects your device
Please select the next step
Activating the pairing process
Press the power button on your machine.
This will activate the pairing process.
Ensure you press and release the button instantly
WARNING: Do not hold the button down
Please select the next step
Pairing machine
Please wait while the app verifies the connection with your machine.
Please select the next step
Machine paired
Now, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
Please select the next step
Enter network password
Please enter the network password for your chosen network
Please select the next step
Confirming connection
This will just take a moment whilst we connect.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Incorrect password
Please ensure you are typing in the correct and full WiFi password.
Encryption
Please ensure that your router is set to WPA / WPA2 security encryption
We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Dyson Link app
You can download the latest version from the Google Play store or Apple iTunes.
Your My Dyson account
Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.
Please select the next step
Add a machine
Please select 'Add machine' at the bottom of the screen to begin the connection journey.
Please select the next step
Select your Dyson machine
Select your machine by choosing 'air treatment' and then your model of purifier.
Please select the next step
Trouble with detecting your purifier
Please check your purifier is plugged in and switched on.
Check your device's settings
Check that the Bluetooth and Wi-Fi are still enabled on your device.
Connectivity disabled on purifier
Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.
Please select the next step
Manual connection
If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.
Please select the appropriate option
Locate your purifier's code
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Enter this code into the following screen and it should detect your machine.
Check the WiFi connection
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
Where is your purifier?
Personalise your machine and use it with voice control services.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Set worldwide location
Tap the text at the top of the screen to set your location and display outdoor air quality information
Please select the next step
Setup complete
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Enable Bluetooth
Please ensure that your device has bluetooth switched on.
Please select the next step
Manual connection
If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.
Please select the appropriate option
Locating your purifier's code
You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.
It is located at the bottom of where the shroud sits on the main body of the machine.
Enter this code into the following screen and it should detect your machine.
Check the WiFi connection
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Detecting your device
Hold your device next to your machine's display
This will allow your machine to detect your device.
Please select the next step
Pairing machine
Please wait while the app verifies the connection with your machine.
Please select the next step
Machine paired
Now, let's complete your machine's connection set-up.
Please press 'Continue set-up' to proceed.
Please select the next step
Enter network password
Please enter the network password for your chosen network.
Please select the next step
Confirming connection
This will just take a moment whilst we connect.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Incorrect password
Please ensure you are typing in the correct and full WiFi password.
Encryption
Please ensure that your router is set to WPA / WPA2 security encryption
We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.
If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".
If you are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Check the WiFi connection
Please check the devices connection to the home Wi-Fi.
This can be done by opening your devices search engine.
Factory reset
Press and hold the power button on the machine and the remote together for 10 seconds.
The LED screen will count down from 10.
Once this count down has been completed, the machine will have been reset.
By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.
If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'
Please select the appropriate option
Machine connected
Your machine is now connected to your Dyson Link app.
Please follow the rest of the steps to complete the set-up process.
Are you this machine's new owner?
Bypass ownership?
The owner of this machine will continue to have access to it, be able to control it, and view its data.
If you are happy with this, please press 'OK' below.
Please select the next step
Where is the machine?
To personalise the machine and use with voice control services, select which room your machine is in.
Please select the next step
Select location
Please select a location from the list shown on your device before submitting and confirming your selection.
Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.
Please select the next step
Select date
Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.
It is recommended that you keep hold of your proof of purchase.
Please select the next step
Auto update
Please ensure 'Auto-update' is turned on.
This will make sure you automatically receive the latest features and your app functions correctly.
Please select the next step
Set worldwide location
Tap the text at the top of the screen to set your location and display outdoor air quality information.
Please select the next step
Setup complete
Your machine is now fully connected and setup.
If you need further assistance, please select that option.
Please select the appropriate option
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Taking ownership
If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.
Please select the next step
Closer connection
Try moving the phone closer to the purifier.
Bluetooth on
Please ensure that your device has bluetooth switched on.
Please select the next step
We've found these Dyson machines
Please select your machine from the list of discovered machines.
Please select the next step
Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.
Password reset
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Please select at which point the connection failed.
If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.
If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.
Please select the appropriate option
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Checking your machines air information
To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
App controls
To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.
Please select the appropriate option
Airflow direction
This button allows you to change the airflow direction between front or rear flow.

On/Off
The button highlighted will turn the main power to the machine on or off.

Automatic mode
You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed
Change the airflow speed using the Airflow Speed Control.
NB: The fan speed setting is between 1-10.

Night mode
You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation
The button highlighted will turn the machines oscillation on or off.

Timer
You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.
Selecting the correct filter
Your machine will come with both filters.
Please select the filter you need assistance with.
Please select the appropriate filter
Changing the carbon filters
When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a solid green bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.
To remove the carbon filters: press the tabs on both sides of the filters.
Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.
Push the new carbon filters onto the base until secure.
Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.
Changing the glass HEPA filter
When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.
Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.
The shrouds will release with the glass HEPA filters attached.
Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.
Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.
Plug the appliance in to the mains electricity supply and switch on.
Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.
Scheduling
To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.
Select a time based on how long you want the machine to run before turning off.
Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Scheduling issue
The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.
If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.
Has this resolved the problem?
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Setting your machines home location
To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
From here, navigate to the home location option and change this to the new location.
Checking your machines software information
To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.
from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.
Please select the appropriate option
Activity
Here you can view an overview of the average air quality in your home on a daily or weekly scale.
Air quality
On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)
Product guide
Here you will find useful guides on how to get the most out of your machine:
- Know your purifier
- Quick start
- Lights
- Modes
The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.
Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:
Contact Dyson
Privacy Policy
Licences
App remote
Here you can control your purifier without the need to use the remote;
On/Off/Auto
Airflow
Oscillation
Sleep timer
Night mode
Please select the appropriate option
Siri will need to be enabled in your device’s Settings, to use Siri Shortcuts with the Dyson Link app.
Open Settings on your phone or tablet, then select ‘Siri & Search’. Next, to enable Siri, switch on ‘Press home for Siri’.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Before you can use Siri Shortcuts, you must first add your connected machine to the Dyson Link app.
To create a Siri Shortcut, tap the cog on the top right-hand corner of your home screen and select ‘Voice control’ and then ‘Siri’. Then select ‘Add new shortcut’. Next, choose the required settings and press the ‘Add to Siri’ button.
So that Siri can tell the Dyson Link app to run your shortcut, a personalised phrase will need to be recorded. We suggest that each phrase is unique and it’s recognisable.
For example, if you’ve selected Cooling mode and Night mode, this could be named “Bed time” or a heating specific setting could be named “I’m cold”.
Please note, generic phrases already programmed into Siri can’t be used. An example of this is “Good Morning”.
A list of all personalised phrases will be stored on the ‘Your Siri Shortcuts’ screen for each machine.
To view this, simply tap the cog on the top right-hand corner of the relevant machine’s home screen and select ‘Voice control’ and then ‘Siri’.
Next, select the relevant Siri Shortcut. From here, you can re-record the phrase or deleted the shortcut.
With Siri Shortcuts, you can control your air treatment machine(s) using your voice. You can create, edit and delete your own personalised commands, which can be activated through your mobile or tablet.
Each Siri Shortcut is unique to the machine it was created on and cannot be applied across multiple machines.
You’ll need to create different Siri Shortcuts for each machine and a new personalised phrase will need to be recorded.
Should a personalised phrase be recorded across multiple machines, Siri will display these on your device as selectable options, along with a machine identifier.
If you have multiple machines using the Siri Shortcut feature, we recommend making each phrase unique. For example, if one machine is located in the kitchen and another is in the bedroom, include these locations in the phrase.
Siri Shortcuts can be used in any region where Apple supports Siri. To see if this is supported in your region, please visit the Apple website.
You can activate Siri Shortcuts on the Dyson Link app in one of two ways:
- Simply say, “Hey Siri”, followed by the pre-recorded personalised phrase.*
- By pressing your mobile or tablet’s ‘Home’ button to activate Siri, and then saying the pre-recorded personalised phrase when prompted.
Either way, you’ll need to be logged into the Dyson Link app.
*This option will needs Siri to be enabled in your phone or tablet’s Siri settings.
Please select the appropriate option
Enabling the Dyson skill
Using the Alexa App on your mobile device or the Amazon website, search for "Dyson Skill". Once it appears, select the Dyson Skill and enable it.
You will be prompted to log in to your Dyson account. You should use the account you connected your machine with via the Dyson Link app.
Once you have logged in, follow the on-screen instructions to link Alexa to your Dyson machines.
How does Alexa identify my machine?
Alexa identifies Dyson machines using their room name. The room name is set when you first connect your machine with the Dyson Link app and can be changed using the Link app as well. A list of preset room names are available in the Dyson Link app, such as 'Bedroom' or 'Kitchen'.
For convenience, you can also rename your machine using the Alexa app. However, this does not affect the room name in the Dyson Link app or how you control your machine with voice commands.
To control a specific Dyson machine using voice commands, you can either directly name the machine in your first command or wait for Alexa to ask which machine you are referring to.
If you ask "Alexa, enable auto mode on Bedroom.", Alexa will identify the 'Bedroom' machine and enable the auto mode for it.
If you ask "Alexa, enable auto mode.", Alexa will ask which machine you want to enable the auto mode for.
Has this resolved your query?
Disabling the Dyson Skill
You can disconnect Alexa from your Dyson account and machines by disabling the Dyson skill. You can disable the Dyson Skill using the Alexa app or Amazon website.
Please note that you will need to log in to your Dyson account again if you choose to re-enable the skill.
Please select the appropriate option
Check if Alexa heard you
If Alexa did not respond to your most recent request, what you said may not have been recognised as a question or command. To make sure Alexa recognises your request, speak clearly and ensure you are close enough to your Echo device for her to hear you.
To check if Alexa is able to hear you, ask "Alexa, did you hear me?".
Check your Echo device
If Alexa is still not responding, please check the following:
- Make sure you are using the power adaptor that was included with your Echo device.
- Make sure you have an active internet connection.
- Ensure your Echo device isn't muted. The indicator light will be red when the device is muted.
- Move your Echo device to another location away from walls, speakers and other sources of background noise.
- Unplug your Echo device and plug it back in.
If Alexa is able to hear you, your Echo device should light up with a blue ring after saying "Alexa" to indicate she is listening. If your device has a screen, this will be shown as a blue bar on the display.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Reset your password
If you are unable to log in and link your Dyson account, you may need to reset your password. Select the forgotten password link on the log in screen to be taken through the reset process.
If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.
Multiple failures logging into the account (4 or more) will result in the account becoming locked. The account will remain locked for a 30 minute period.
Check for device or setup issues
In order for Alexa to discover your Dyson machine, it must be connected via the Dyson Link app and the Dyson Skill needs to be enabled.
If your machine has not been connected with the Dyson Link app, select the connection journey option to go through these steps.
Your Dyson machine and your Echo device should both be connected to the same Wi-Fi network to allow for discovery.
Check your machine
Turn off your Dyson machine at the wall for 10 seconds. Then turn it back on.
Do the same with your Echo device.
Check that your machine is online by viewing it in the Dyson Link app.
Check the Dyson skill
In the Alexa app on your mobile device, disable and then re-enable the Dyson Skill.
You will need to log into your Dyson account again after re-enabling the the Dyson Skill.
Ask Alexa what she heard
Alexa may have misheard you or misinterpreted something you said as a request. To understand why Alexa just did something, say "Alexa, why did you do that?" or "Alexa, what did you do?".
You can also ask Alexa to read back your most recent request by saying "Alexa, what's the last thing you heard?" or "Alexa, what did you hear?".
You can also view Alexa's activity in the Alexa app on your mobile device. The activity log shows utterances that Alexa heard, responses she gave and actions she took.
Alexa learns the more it is used and is always improving its natural voice recognition. Ease of use will improve over time, however some utterances and commands may need to be in a specific format for Alexa to recognise them.
For example, instead of asking "Alexa, turn on oscillation mode.", try asking "Alexa, turn on oscillation.".
This approach can work with other commands as well. Instead of "Alexa, turn on heating mode.", you can ask "Alexa, turn heat on.".
What are some of the things I can do with Alexa?
There are different kinds of directives that users can use to interact with Alexa. Here are some examples:
Turn settings on and off
- "Alexa, turn on my purifier."
- "Alexa, turn on night mode."
- "Alexa, turn off humidification."
Control number settings
- "Alexa, set the bedroom fan speed to 7."
- "Alexa, turn up the bedroom fan speed."
- "Alexa, decrease the bedroom fan speed by 3."
Changing mode settings
- "Alexa, set oscillation to wide."
Temperature controls (for Dyson heaters)
- "Alexa, make it warmer in here."
- "Alexa, make it cooler in here."
- "Alexa, turn off the heat."
Google and Google Home are trademarks of Google LLC.
Please select the appropriate option
Connect your Dyson machine to your Google Assistant-enabled device
Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.
You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.
Follow the instructions in the Google Home app to add your Dyson machines.
How does Google Assistant discover my machine?
When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.
Google Assistant uses this to name your machine in the Google Home app as well.
How do I control an individual Dyson machine?
To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.
If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.
Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.
Disconnecting your machine from the Google Home app
Open the Google Home app and tap the machine you wish to remove.
Tap the settings icon in the top right and select "Unlink Dyson".
When you remove your Dyson machine from a home:
- It will disconnect the device from members in the home
- It will be unlinked from your Google Account
- Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.
Check Google Assistant can hear you
Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.
Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.
Check your smart home device
First, make sure:
- Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet
- The microphone isn't muted
- For Google Home: on the back of the device, touch the microphone mute button. Your Assistant will say whether the microphone is muted.
- For Google Nest Mini (2nd gen) and Google Home Mini (1st gen): on the side of the device, toggle the mic switch. Your Assistant will say whether the microphone is muted.
- For Google Nest Audio: on the back of the device, next to the power cord, toggle the mic switch. Your Assistant will say whether the microphone is muted.
- For Google Nest displays: on the back of your display, use the switch to turn on the microphone. Your Assistant will say whether the microphone is muted.
- The LED dots on top of your speaker or display spins or blinks when you say “Ok Google” or "Hey Google."
- If your Assistant answers other questions, try to ask the unanswered question in a different way.
General troubleshooting
If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.
Reboot your speaker or display
- Disconnect the power cable from your device.
- Reconnect the power cable.
Make sure your device recognizes the hotword
Say “Hey Google” to your speaker or display. Check if the LED dots on the top of your device spin or blink, indicating that it recognized the hotword.
Make sure your device recognised the question correctly
- Ask your Assistant the question again.
- Say "Hey Google, repeat the question" to make sure your Assistant understood you correctly.
- If it's still not recognizing the question, try to speak slower or try another question.
Resetting your password
If you aren't able to log in to link your Dyson account to the Google Home app, you may need to reset your Dyson account password.
Select the forgotten password link on the log in screen and follow the instructions.
After changing the password on your Dyson account, you'll need to wait 30 minutes before logging back in.
If you enter the password incorrectly more than four times, your account will be locked. It will be automatically unlocked after 30 minutes.
Check for device or setup issues
Your machine must be connected to the Dyson Link app and the Dyson Action must be enabled for Google Assistant to discover your machine.
If your machine hasn't been connected to the Dyson Link app, open the app and select Add machine. Follow the in-app connection instructions.
Check your machine
- Unplug your machine and wait for 10 seconds. Plug your machine back in and turn it on.
- Unplug your smart home device and wait for 10 seconds. Plug it back in.
- Open your Dyson Link app and check that your machine is online.
Check the Dyson Action
- Open the Google Home app and check that the Dyson Action is enabled
- Unlink the Dyson Action and then re-link it
What did Google Assistant hear?
Your command may have been misheard or misinterpreted by Google Assistant. To check this say "Hey Google, show me my activity" to bring up your recent activity, including recent voice commands.
You can also ask Google Assistant to read back the last command by asking "Hey Google, what did you hear?"
What actions did Google Assistant take?
Saying "Hey Google, show me my activity" will show you recent voice commands. You can view the details of each command to see what Google Assistant heard, the responses and actions taken.
Google Assistant learns the more you use it but some commands may not be recognised. Try using different words in your command.
For example, if you say "Hey Google, turn on fan motion", and it doesn't work, try saying "Hey Google, turn on oscillation mode".
What are some of the things I can ask Google Assistant?
There are different commands that can be used to interact with Google Assistant, here are some examples:
Turning your Dyson machine on and off
- "Hey Google, turn on my purifier"
- "Hey Google, turn on night mode"
- "Hey Google, turn off humidification on the purifier"
Changing fan speed
- "Hey Google, set the bedroom fan speed to 7"
- "Hey Google, turn up the bedroom fan speed"
- "Hey Google, decrease the bedroom fan speed by 3"
Changing oscillation settings
- "Hey Google, turn on oscillation mode"
- "Hey Google, set oscillation to wide"
Changing temperature settings
- "Hey Google, make it warmer in here"
- "Hey Google, make it cooler in here"
- "Hey Google, turn off the heat"
Controlling your Dyson robot
- "Hey Google, start vacuuming"
- "Hey Google, stop the vacuum"
- "Hey Google, return the vacuum to the dock"
Please select the appropriate option
On/Off
Ensure the machine is switched on.

Ensure correct button on remote is being pressed.
Point the remote directly at the front of the machine while pressing the button.

Remote control
Point the remote directly at the front of the machine while pressing the button.
Test cooling mode.

Test the heating control.

Test the oscillation.

Test the sleep timer.

Changing the battery
Unscrew the remote control's battery compartment.
Replacing the remote control battery
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
App airflow control
Access the App to control the airflow.
Change settings within the app.
Has using the app resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969897-01
<p>Stores magnetically on top of your machine.</p>
$39.99

Remote control
Part no. 969897-01
<p>Stores magnetically on top of your machine.</p>
$39.99
$39.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969897-01
<p>Stores magnetically on top of your machine.</p>
$39.99

Remote control
Part no. 969897-01
<p>Stores magnetically on top of your machine.</p>
$39.99
$39.99
Test airspeed change using the Dyson link app.
Heating elements
The heating elements turn on one at a time and so this is to be expected when the machine first turns on.
Run the purifier for 1 minute at the highest temperature setting.
NB: The heating elements will only work with the airflow facing forwards.
Target temperature
The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.
Press the red temperature control button until the digital display on the Main body shows 37°C.
Please select the appropriate option
Intermittent power
Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours. NB: This feature cannot be switched off.
Please select the appropriate option
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Check using the remote control
Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.
Removing the battery
Unscrew the remote control's battery compartment.
Loosen the base and pull it away from the remote.
Replace the battery with type CR 2032.
Check with the Dyson Link app
Try using the Dyson Link app to control the oscillation.
Check the electrics
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.
Has this resolved the problem?
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Point the remote directly at the front of the machine while pressing the button.
Open the Dyson Link app.
Under your Purifier, open the remote on the app and press the ON/OFF button.
Open the Dyson Link app.
Under your Purifier, open the remote on the app and press the ON/OFF button.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Check and clean machine
To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.
If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Your filter may need replacing.
Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier</p>
$99.99

Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier</p>
$99.99