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Support for your Dyson Purifier Humidify+Cool Formaldehyde

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine Filter

    Part No. 965432-01

    Filter for your Dyson Purifier

    $99.99

    See more
  • Pump column

    Part No. 970753-02

    Replacement pump column for your Dyson purifier humidifier fan.

    Currently out of stock.

    $56.99

    See more
  • Remote control

    Part No. 970486-11

    Curved and magnetised to store neatly on top of the machine

    $39.99

    See more
  • Water tank

    Part No. 965317-01

    Replacement water tank for your Dyson purifier humidifier fan.

    $69.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to change your filter

    Find out how to monitor and replace your combination filter in our video guide.

  • How to run a Deep clean cycle

    The monthly Deep clean cycle removes mineral build up from your machine's water system. Your machine's LCD screen and the MyDyson app will let you know when it's time. You'll need 150g of citric acid, then follow the steps in our video guide or user manual.

MyDyson logo
Phone screen showing video on how to get started with a new purifier.

Expert guides on the MyDyson™ app▴

From quick-start and how-to guides to understanding different modes and screens. All tailored to you and your machines.

The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

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