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Support for your Dyson Ball™ Multi Floor 2 upright vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Post filter

    Part No. 922676-02

    Replacement post filter for your Dyson vacuum cleaner.

    Currently out of stock.

    $32.99

    Learn more
  • Pre-filter

    Part No. 966391-01

    Replacement pre-filter for your Dyson vacuum cleaner.

    $24.99

    Learn more
  • Internal hose

    Part No. 924796-02

    Replacement internal hose for your Dyson vacuum cleaner.

    Currently out of stock.

    $12.99

    Learn more
  • Hose

    Part No. 920765-04

    Replacement hose for your Dyson vacuum cleaner.

    $9.99

    Learn more

  • How to get your Dyson machine working to its full potential.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST