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Dyson V11
See all steps

Please select the appropriate option

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

If any part becomes blocked, the machine will pulsate a number of times and automatically cut out. The LCD screen will tell you there's a blockage.

When checking for blockages, beware of sharpe objects and do not pull the 'ON' trigger.

Start by removing the wand and emptying the bin.

Hold the machine with the bin in a downwards position and firmly push the release lever.

Make sure that you don't pull the 'ON' trigger while emptying the bin.

Press the red button to release the bin and slide to disconnect.

Check the bin inlet for blockages and remove any debris.

Then check the inlet on the side of the cyclone and remove any debris.

To refit the bin, insert the spine into the bin runner. Then close the lid and make sure the bin and base click into place.

Remove the floor tool from the wand, and check the wand for blockages.

Remove any debris from the neck of the cleaner head.

Then check the cleaner head for any other debris, and make sure the airways aren't blocked.

Refit all parts securely.

Is there anything else we can help with?

Please select the appropriate option

Low battery

Fully charge the machine.

The machine should be charged with the battery attached to the machine.

Please select the next step

Please ensure the battery is charged to 100% after every use.

Charge the machine

Connect to the charger either directly or in the docking station.

The blue LEDs on each side of the battery should light up.

Which lights are showing?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Pull the trigger

Remove the charger from the machine and pull the trigger.

The LED lights should be on constantly when in use.

If the LED lights blink on/off for approximately 10 seconds when the trigger is pulled, please select 'LED lights blinking'.

Do the blue LED lights appear on either side of the battery?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Dock charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

Do the blue LED lights now appear on either side of the battery?

Remove the charger

Press and hold the trigger for 10 seconds.

Does the display screen show a low battery indicator?

You might need a replacement part.

It looks like the Additional click-in battery is not working. You can solve this by ordering a new one below.

Additional click-in battery

Part no. 970938-01

<p style="margin-left:0in; margin-right:0in">Replacement or additional click-in battery for your Dyson V11&trade;, Dyson Outsize, or V15 Detect&trade; vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>

$199.99

Additional click-in battery

Additional click-in battery

Part no. 970938-01

<p style="margin-left:0in; margin-right:0in">Replacement or additional click-in battery for your Dyson V11&trade;, Dyson Outsize, or V15 Detect&trade; vacuum. Before purchasing, we recommend you follow our online troubleshooting to ensure a replacement battery is required.</p>

$199.99

$199.99

How to install this part

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the Docking station</p>

$32.99

Charger

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the Docking station</p>

$32.99

Currently out of stock.

$32.99

Notify me

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The screen will also show the battery charge level at 100%.

The machine can take up to 4.5 hours to fully charge.

Has this resolved the problem?

Automatic cut out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Does the alert still appear?

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the cyclone for blockages and remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Attach the wand and cleaner head and test the machine.

Has this resolved the problem?

This indicates the filter needs washing. Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Press and hold the trigger for 10 seconds.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Drying

Leave the filter unit to dry completely in a dry environment with good airflow, for a minimum of 24 hours. Check that the filter unit is completely dry.

Refit

To refit, return the filter unit to the main body and twist clockwise until it clicks into place.

The filter unit may require more frequent washing if vacuuming fine dust or if use is mainly in Boost mode.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Has this resolved the problem?

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Diagnostic screen

The menu is accessed by pressing the selector button with the filter removed. Three options are displayed when accessing this menu screen.

Versions, displays the software versions of the machine.

Diagnostic, displays a series of numbers, letters and percentages.

Exit, you can exit the menu by selecting this option.

Check the filter

Before exiting the menu, please ensure the filter is fitted correctly.

The filter unit should be securely fitted onto the main body and turned clockwise until it clicks into place.

Exiting the menu

Once the filter is securely in place, press and hold the selector button for approximately 10 seconds or until the screen reverts back to the main display screen.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

If you are unable to revert back to the main display screen manually, it can be achieved by leaving the machine to go inactive (around 15 minutes of no interaction).

Has this resolved the problem?

If the filter isn't correctly fitted, the machine will not turn on when pressing the trigger.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

This alert will continue until maintenance has been carried out.

This indicates the filter needs washing.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has washing the filter resolved the problem?"

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Press and hold the trigger for 10 seconds.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Eco mode or Medium mode.

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

This alert will continue until maintenance has been carried out.

This indicates the filter needs washing.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Press and hold the trigger for 10 seconds.

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

Automatic cut out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

1 solid blue light will indicate the machine has a low level of charge.

If the machine is cutting out/pulsating, this will indicate a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Your Hair screw tool doesn't have a washable brush bar. To maintain optimum performance, check your brush bar regularly and clear any obstructions.

Remove the cover and brush bar

Remove the Hair screw tool from the machine.

Push the base plate open. Press the red lever down to release the cleaner head cover.

Pull the cleaner head cover off the main body of the tool.

Look for obstructions

Pull your brush bar firmly to remove it from the main body.

Check and remove any obstructions from all three parts of your Hair screw tool.

Your Hair screw tool isn't washable. Wipe over with a damp lint-free cloth.

Don't put any part of your machine in a dishwasher or use detergents, polishes or air fresheners.

Re-assemble Hair screw tool

Put your brush bar back into position and press firmly until it clicks back into position.

Check the red locking lever is in the unlocked position. Align the cleaner head cover with the guide of the main body. Push it down until it clicks into position.

Push the red locking lever up until it clicks into position and push the base plate back into place.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

You might need a replacement part.

It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.

Hair screw tool

Part no. 971426-01

<p>Mini de-tangling brush bar picks up long hair and pet hair. Fast.</p>

$79.99

Hair screw tool

Hair screw tool

Part no. 971426-01

<p>Mini de-tangling brush bar picks up long hair and pet hair. Fast.</p>

$79.99

$79.99

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Check for blockages

With the accessory removed from the machine, check both ends for blockages and remove as necessary.

Refit the accessory back onto the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Test the machine

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Put the machine in Boost mode.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Press and hold the trigger for 10 seconds.

Does the noise still occur?

Check the bin inlet

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

Automatic cut out

Large items may block the machine or tools. If any part becomes blocked or the filter needs washing, the machine may automatically cut out.

Motor is pulsating

1 solid blue light will indicate the machine has a low level of charge.

If the machine is cutting out/pulsating, this will indicate a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Does the machine still pulsate?

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

The suction power of the machine varies depending which power mode you have selected. Boost mode being the most powerful.

Pick up issues are typically caused by a blockage.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Is the machine pulsating?

If your machine has recently been fully charged but the battery alert is still present, we recommend that you place the machine back on charge for a few moments.

The display will again show that the battery is fully charged.

Remove the charger from the machine and pull the trigger.

Has this resolved the problem?

Please ensure the battery is charged to 100% after every use.

Power modes

The machine has three power modes for different tasks. The overall run time is displayed on the digital display screen in minutes and seconds and will vary between each of the three power modes.

Run time

The overall run time can increase and decrease depending on the power mode, floor type and tool being used. Any change to the run time can take up to 30 seconds to appear on the digital display.

Eco mode

Maximum run time for longer cleans all around your home, with up to 60 minutes of run time.

Med mode

The optimum balance to clean all floors, with up to 40 minutes of run time.

Boost mode

Designed for intensive cleaning on ground-in dirt, with up to 5 minutes of run time.

Please ensure the battery is charged to 100% after every use.

When the machine is placed on charge it enters an idle state, this reduces all power consumption ready for the next use. Due to this reduction in the power, when the machine is removed from charge and powered on for the first time it can display an incorrect run time. This is nothing to be concerned about. The machine will assess the charge capacity and current usage within 30 seconds, displaying the correct time on the digital display.

To achieve the maximum run time, the machine must first be calibrated. The machine should be fully charged approximately five times. Between charges, use the machine until it has no battery remaining.

Where you have additional click-in batteries, we recommend alternating and charging all click-in batteries regularly to prolong battery health.

Charge the machine

Connect to the charger either directly or in the docking station.

Do the blue LED lights appear on either side of the battery?

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Does the machine have power?

Pull the trigger

Press and hold the trigger for 10 seconds.

The LED lights should be on constantly when in use.

If the LED lights blink on/off for approximately 10 seconds when the trigger is pulled, please select 'LED lights blinking'.

Do the blue LED lights appear on either side of the battery?

Charging

If the machine is being charged through the docking station, please disconnect the charger and connect it directly into the machine.

Please check household electrics or use an alternative plug socket.

Do the blue LED lights now appear on either side of the battery?

Remove the charger

Press and hold the trigger for 10 seconds.

Does the display screen show a low battery indicator?

The blue LEDs – one on each side of the battery – will flash on and off during charging.

When the battery is charged, both LEDs will light for 5 seconds, then go out.

The machine can take up to 4.5 hours to fully charge.

Remove the charger

Press and hold the trigger for 10 seconds.

Does the machine have power?

Most Dyson vacuums have a built in safety mechanism that will turn off the machine if it begins to overheat. This typically happens when the machine is blocked, or if the filter needs washing.

If your machine continues to overheat, please allow it to cool before carrying out the performance checks.

Please select the next step

Before testing the machine please ensure that any hair or loose clothing is clear of the machine.

Automatic cut out

This machine is fitted with an automatic cut out. If any part becomes blocked, the machine may automatically cut out.

Motor is pulsating

This will happen after the motor pulses a number of times (i.e. switches on and off in quick succession) and the blockage indicator will light. Leave to cool down before looking for blockages.

Be careful not to pull the 'ON' trigger while looking for blockages. Operating the machine while it is partially dismantled could result in personal injury.

Remove the tools

Remove all tools and accessories from the machine e.g. wand, cleaner head, crevice tool etc. Please ensure the bin is empty before continuing with any checks.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check the bin inlet

Check the inlet at the front of the machine for any blockages and remove as necessary.

Check the shroud opening

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Check for blockages

Check both ends of the wand for blockages and remove as necessary.

Reattach the cleaner head, tool or accessory to the wand. Reattach the wand to the machine.

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Charge the machine

Connect to the charger either directly or in the docking station.

The blue LEDs – one on each side of the battery – will flash on and off during charging.

Do the blue LED lights appear on either side of the battery?

Charge the machine

When the battery is charged, both LEDs will light for 5 seconds, then go out.

Remove the charger

Press and hold the trigger for 10 seconds.

Has this resolved the problem?

Has the machine been fully charged?

The Dyson V11™ battery and monitoring system work together to gauge how much run time is remaining. The system calculates run time using an algorithm that ‘learns’ how your machine works over time. To get the best experience, we recommend fully charging your machine after every use. This helps the battery and monitoring system's algorithm to more accurately calculate and display remaining run time.

The actual run time of your machine remains unaffected while the algorithm learns to more accurately gauge remaining power.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

Has this resolved the problem?

If your machine continues to cut out even though run time remains on the screen, we recommend fully charging your machine, then using it continuously until the battery runs out. This should be completed within one cleaning session, but the trigger doesn't need to be held down throughout. We advise using Auto/Med mode for this clean. The more this process is repeated, the more accurate the algorithm becomes.

The battery is designed to be left on charge permanently, and this will ensure that the machine is fully charged when it's next used. It will take up to 4.5 hours to fully charge your machine. Once the battery is fully charged, your machine won't use any more electricity.

Has this resolved the problem?

Please select the appropriate option

Damp or musty

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter and the two washable brush bars from the Soft roller cleaner head can be washed. The bin can be cleaned with a damp cloth only. Washed and cleaned parts must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Remove the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Press the red button located on the bin runner to release the bin and slide the bin off the runner.

Gently tap the side of the cyclone over a bin. This will remove any fine dust clogged up in the cyclone. Using the combination tool, clean the shroud to remove any debris around the cyclone.

Check the opening on the cyclone shroud for any blockages. Remove as necessary.

The clear bin is not dishwasher safe and the use of detergents, polishes or air fresheners to clean the clear bin is not recommended as this may damage your machine. Clean the clear bin with a damp cloth only.

To refit the clear bin

Insert the spine into the bin runner.

Close the clear bin by pushing the bin base upwards until it clicks into place.

Has this resolved the problem?

This indicates the filter needs washing. Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Press and hold the trigger for 10 seconds.

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need to arrange a visit from a Dyson expert.

It looks like the Bin isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

Bin

Bin

Part no. 970050-01

Replacement bin for your Dyson vacuum cleaner.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the Docking station</p>

$32.99

Charger

Charger

Part no. 969350-02

<p>Charges your vacuum with or without the Docking station</p>

$32.99

Currently out of stock.

$32.99

Notify me

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 967482-01

Two tools in one, for versatile cleaning around the home.

$20.99

Combination tool

Combination tool

Part no. 967482-01

Two tools in one, for versatile cleaning around the home.

$20.99

$20.99

You might need a replacement part.

It looks like the Crevice tool is not working. You can solve this by ordering a new one below.

Crevice tool

Part no. 967612-01

<p>Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.</p>

$23.99

Crevice tool

Crevice tool

Part no. 967612-01

<p>Engineered for precise cleaning around tricky edges and into hard-to-reach narrow spaces.</p>

$23.99

$23.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 970011-02

<p>Wall-mounted dock to recharge your vacuum and tidily store tools.</p>

$32.99

Docking station

Docking station

Part no. 970011-02

<p>Wall-mounted dock to recharge your vacuum and tidily store tools.</p>

$32.99

Currently out of stock.

$32.99

Notify me

You might need a replacement part.

It looks like the Filter is not working. You can solve this by ordering a new one below.

Filter

Part no. 970013-02

Replacement Filter for your Dyson cordless vacuum.

$32.99

Filter

Filter

Part no. 970013-02

Replacement Filter for your Dyson cordless vacuum.

$32.99

Currently out of stock.

$32.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-04

Replacement wand for your Dyson vacuum cleaner.

$89.99

Wand

Wand

Part no. 969109-04

Replacement wand for your Dyson vacuum cleaner.

$89.99

Currently out of stock.

$89.99

Notify me

Removing the filter

Remove the filter by turning it anticlockwise. Gently pull it away from the machine.

Gently tap the filter unit to remove any excess dust and debris before washing it.

Wash the filter in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Wash the pleated paper element of the filter unit first; hold the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washing until the water runs clear.

Wash the foam element of the filter unit next; hold the filter unit under a cold water tap with the foam element downwards so that dirty water does not contaminate the pleated paper element. Run cold water over the inside and outside of the foam element and squeeze the foam gently to expel the dirt. Continue washing until the water runs clear.

Wash the outside of the filter unit. Then fill the unit with cold water, place your hands over the open ends and shake gently. Repeat washing the elements and outside of the filter unit until the water runs clear.

Gently shake the filter unit to remove any excess water and leave to drain with the foam element end facing up.

Drying

Leave the filter to dry for a minimum of 24 hours in an environment with good airflow. Ensure that the filter is completely dry before reinserting it into the machine.

Refit

Insert the filter back into the machine. Turn the filter clockwise until it clicks into place.

The filter may need to be washed more frequently if you are vacuuming a lot of fine dust, or if the machine is predominantly being used in Eco mode or Medium mode.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to identify which part of the machine the smell is coming from, replacing this part may resolve the issue.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Clear the floor tool

On the side of the cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the brush bar from the Motorbar cleaner head and clear away any hair or fibres. Check the neck of the cleaner head (where the cleaner head connects to the wand) for any blockages. Ensure there is no build-up of dust or debris in the small crevice between where the brush bar sits and the neck of the cleaner head.

The brush bar, now clear of any debris, can be reinserted into the cleaner head. Securely fasten the end cap.

Has this resolved the problem?

Please ensure that you are emptying the bin as soon as the dirt reaches the level of the MAX mark.

Should the dirt in the bin exceed the MAX mark, the excess dirt can be pulled directly into the filter causing a blockage.

Has this resolved the problem?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Remove the wand by pressing the red wand release button and pulling away from the bin.

Emptying the bin

Hold the machine with the bin in a downwards position. Firmly push the red bin release button. The bin will slide down opening the bin base. The bin base will not open if the red button is not pushed down fully.

Closing the bin

Close the clear bin by pushing the bin base upwards until it clicks into place.

Has this resolved the problem?

Scratches or marks on the wand

Marks on the wand can be caused by making contact with a painted surface such as a door frame.

These can be removed by wiping them with a damp cloth.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 969109-04

Replacement wand for your Dyson vacuum cleaner.

$89.99