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Dyson Purifier Cool TP07 (White/Silver)
See all steps

Please select the appropriate option

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Changing your HEPA+Carbon filters

Before changing your filter, switch off and unplug your Dyson purifying fan.

The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.

You'll need to reset the filter life on your machine.

Your machine comes with a HEPA+Carbon filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life

It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.

The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

Is there anything else we can help with?

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Image showing the remote auto mode button.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Restart the machine

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has the noise stopped?

Remove the filters

Switch off and unplug your machine.

To remove your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

With the HEPA+Carbon filter removed, put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine.

Has removing the filters stopped the noise?

You might need a replacement part.

It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.

Dyson Genuine Filter

Part no. 965432-01

<p>Filter for your Dyson Purifier</p>

$99.99

Dyson Genuine Filter

Dyson Genuine Filter

Part no. 965432-01

<p>Filter for your Dyson Purifier</p>

$99.99

$99.99

Ensure correct button on remote is being pressed to adjust the airflow.

Does the airspeed change?

Test the other remote buttons

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Night mode

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

$32.99

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

$32.99

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Clean the machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Has cleaning the machine resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check airflow direction

This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before beginning these checks.

You can do this by pressing the airflow direction button on the remote control.

Image showing the remote airflow direction button.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Image showing the machine being plugged in.

Has this resolved the problem?

Do not attempt to use the machine until the power cord has been replaced.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Has this resolved the problem?

Is there anything showing on the screen?

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

Airflow speed

On/Off

Has checking the remote resolved the problem?

Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Image showing the remote power button.

Does the machine turn off using the remote?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

$32.99

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

What sort of smell?

Do not plug in or attempt to use the machine in this condition.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check and clean machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Changing your HEPA+Carbon filters

Before changing your filter, switch off and unplug your Dyson purifying fan.

The remaining filter life is displayed on the screen and will indicate when your non-washable filters need replacing. Press the Information button on your remote or check on the Dyson Link app.

You'll need to reset the filter life on your machine.

Your machine comes with a HEPA+Carbon filter.

To change your HEPA+Carbon filter, push down on the buttons either side of your machine to release the outer cover. Push down on the tabs to remove the filter.

Push the replacement filter into the outer cover and make sure the tabs click into place.

Put the outer covers into position on your machine and push firmly until they both click securely into position.

Plug in and switch your machine, and reset your filter life.

Resetting your HEPA+Carbon filter life

It's important to reset your filter life after you have replaced your filter.

Press and hold the Night mode button on your remote control.

The display on your machine will countdown from five, the filter life will be reset and your machine is ready to use.

Has this resolved the problem?

Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Ensure correct button on remote is being pressed.

On/Off

Image showing the remote power button.

Airflow speed

Image showing the remote airflow control buttons.

Oscillation

Image showing the remote oscillation button.

Automatic mode

Image showing the remote auto mode button.

Information

Image showing the remote information button.

Night mode

Image showing the remote nightmode button.

Airflow direction

Image showing the remote airflow direction button.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check other buttons

Test the other buttons on the remote.

Airflow speed

Image showing the remote airflow control buttons.

Airflow direction

Image showing the remote airflow direction button.

Do the other functions on the remote work?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Do you have a connected product?

Check with the Dyson Link app

Open the app and set the machine to oscillate.

Does the machine now oscillate?

Point the remote at the base of the purifier and test the controls.

Has pointing the remote at the machine without obstructions resolved the issue?

Check if the Dyson Link app is working.

Do the controls on the Dyson Link app work?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

If your machine is new out of the box and has been turned on for less than one hour, the machine may still be calibrating. This process takes up to one hour to complete. Please leave the machine running during this time.

After one hour, turn the machine off and then on again. Press the power button on either the main body or the remote control.

Do the readings now show?

Factory reset

If your purifier has been plugged into a stable power source for over one hour and the selected readings still do not show, we advise that you perform a factory reset.

Press and hold the power button on both the main body and the remote control.

Continue to hold the buttons until the LCD screen shows a countdown timer.

Once the countdown has been completed, the machine will have reset.

Your purifier will turn on automatically. Leave your machine running for one hour to perform self-calibration.

Note: By resetting the machine, your Wi-Fi network details will have been removed and your purifier will no longer be connected to the Dyson Link app. You will need to restart the connection journey.

Do the readings now show?

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the four sensor slots to the left of the LCD screen.

Plug in and test the machine.

Has this resolved the problem?

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

Has this resolved the problem?

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

The display will not stay on my selected screen

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

Has this resolved the problem?

My display is reading green but the fan is working at high speed

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Has this resolved the problem?

My readings are showing in different colours

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Is there anything else we can help with?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Please select the appropriate option

Alert

If your machine shows an alert icon, try turning it off and then on again. If this doesn’t clear the alert, contact Dyson Customer Care.

Has this resolved the problem?

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Filters

The remaining filter life is shown on the LCD screen and will indicate when your filters need replacing.

Is the machine working as expected?

Indoor humidity

The amount of water vapour in the air, shown as a percentage.

Is the machine working as expected?

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example, the burning gas when cooking and in vehicle exhaust emissions.

Is the machine working as expected?

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Is the machine working as expected?

Volatile organic compounds

VOCs are typically odours that may be potentially harmful. These can be found in cleaning products, paints and furnishings.

Is the machine working as expected?

Wi-Fi

The current status of connection to the Wi-Fi network.

Is the machine working as expected?

Please select the appropriate option

You might need a replacement part.

It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.

Dyson Genuine Filter

Part no. 965432-01

<p>Filter for your Dyson Purifier</p>

$99.99

Dyson Genuine Filter

Dyson Genuine Filter

Part no. 965432-01

<p>Filter for your Dyson Purifier</p>

$99.99

$99.99

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

$32.99

$32.99

You might need a replacement part.

It looks like the Filter shroud is not working. You can solve this by ordering a new one below.

Filter shroud

Part no. 969156-06

Replacement filter shroud for your Dyson purifier.

$32.99

Filter shroud

Filter shroud

Part no. 969156-06

Replacement filter shroud for your Dyson purifier.

$32.99

Currently out of stock.

$32.99

Notify me

Please open the PDF for the user guide.

Is there anything else we can help with?

Quick start guide

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Is there anything else we can help with?

Getting started - step-by-step

Use both hands to lift your machine out of the box, by its base.

Do not lift out by the loop amplifier.

Your machine comes with a HEPA+Carbon filter.

Push your HEPA+Carbon filter into the outer cover and position onto the base. Push firmly until both outer covers click securely into place.

The remote control can be magnetically attached to the top of the loop.

Place the remote control on top of the machine with the buttons facing down.

Plug in and switch on.

Is there anything else we can help with?

Using the remote control

To operate, point the remote control toward the front of the base.

Standby On/Off

Press the Standby on/off button on your Dyson purifying fan or remote control to stop your machine. It will continue to monitor the air quality.

Airflow speed

Press the Airflow speed button to increase and decrease the airflow speed.

Oscillation On/Off

Press the Oscillation button to circulate the air around the room and scroll through the oscillation settings from 0° to 350°.

Customise your oscillation settings in the Dyson Link app and it will appear as an option as you scroll through.

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Auto mode

Set your Dyson purifying fan to Auto mode and the onboard sensors will intelligently adjust the settings of the machine according to the air quality.

Air quality: your machine will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: the airflow speed will increase until the target air quality and temperature have been reached.

Airflow direction

Press the Airflow direction button to change the direction of airflow from front to back.

Change the airflow direction for your personal comfort.

Select the Airflow direction to Fan mode for airflow from the front for purifying and cooling.

Air will be purified continuously, whether the air is set to flow from the front or the back.

Night mode

In Night mode, your Dyson purifying fan will continue to monitor and respond to changes in air quality, but only using its quietest settings – and with its LCD screen dimmed.

Press the Night mode and Sleep timer button to scroll through the timer options.

Customise your Night mode settings in the Dyson Link app.

Is there anything else we can help with?

Night mode

In Night mode, your Dyson purifying fan will continue to monitor and respond to changes in air quality, but only using its quietest settings – and with its LCD screen dimmed.

Press the Night mode and Sleep timer button to scroll through the timer options.

Customise your Night mode settings in the Dyson Link app.

If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

Is there anything else we can help with?

Auto mode

Set your Dyson purifying fan to Auto mode and the onboard sensors will intelligently adjust the settings of the machine according to the air quality.

Air quality: your machine will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: the airflow speed will increase until the target air quality and temperature have been reached.

If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.

If the air quality worsens the air quality graph will show red and the purifier will automatically restart cleaning the room.

Using the remote control for Auto mode

Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off, press the same button.

Using the app for Auto mode

Tap the remote icon on the bottom right corner of the home page.

Tap the power icon at the top of the menu and tap AUTO to select.

When Auto mode is enabled, 'Auto' is written at the top of the display.

To turn Auto mode off, press the same button.

Is there anything else we can help with?

Manual mode

Airflow can be set manually by the airflow buttons on the remote. You can choose a setting from 1 (low flow of air) through to 10 (high flow of air), and the machine home screen will show the fan speed when in manual mode.

Auto mode

Set your Dyson purifying fan to Auto mode and the onboard sensors will intelligently adjust the settings of the machine according to the air quality.

Air quality: your machine will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: the airflow speed will increase until the target air quality and temperature have been reached.

If the air quality target is met, the air quality graph will show green. The air quality will continue to be monitored, with the fan running on a low speed in the background.

If the air quality worsens, the air quality graph will show red and the purifier will automatically restart cleaning the room.

Is there anything else we can help with?

Use both hands to lift your machine out of the box, by its base.

Do not lift out by the loop amplifier.

Your machine comes with a HEPA+Carbon filter.

Push your HEPA+Carbon filter into the outer cover and position onto the base. Push firmly until both outer covers click securely into place.

The remote control can be magnetically attached to the top of the loop.

Place the remote control on top of the machine with the buttons facing down.

Plug in and switch on.

Is there anything else we can help with?

Finding the machine serial number

The serial number and WiFi information can be found in the following locations: On the front of the user guide.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

Is there anything else we can help with?

Information menu

Press this button to scroll through the information being monitored by your Dyson purifying fan.

Information about air quality, temperature, humidity and filter levels is shown on the LCD screen.

When a particular type of pollutant causes air quality to decrease, a symbol for the pollutant will show on the LCD screen.

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.

Volatile organic compounds

VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Indoor humidity

The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.

Filters

The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.

Wi-Fi

The current status of connection to the Wi-Fi network.

Is there anything else we can help with?

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Is there anything else we can help with?"

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?

Cleaning the machine

To always get the best performance from your Dyson purifying fan, it’s important to regularly clean it and check for blockages.

If your machine is dusty, wipe with a damp lint-free cloth.

Look for blockages in the air inlet holes on the filter and the small aperture inside the loop amplifier.

Use a soft brush to remove dust and debris.

Don’t use detergents or polishes to clean your machine.

Is there anything else we can help with?

Error codes

If your machine shows an error code, try turning it off and then on again. If this doesn’t clear the error code, contact Dyson Customer Care.

Is there anything else we can help with?