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Let's get your machine working
Dyson Pure Cool™ HEPA Air Purifier and Fan Tower TP04 (White/Silver)
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TP04 main menu
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Cleaning the machine
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Issue resolved
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More help required
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There is a problem with my machine
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Unusual noise
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Clicking noise
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Clicking when oscillating
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Grinding or grating
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Humming noise when turned off
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Whining or whistling noise
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Remove both filters
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Replacement part required
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Remove both filters
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Replacement part required
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Performance
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The airspeed won't change
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Test the other remote buttons
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The other buttons on the remote are working
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Check your app
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Replacement part required
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Replacement part required
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Changing the battery
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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No power
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No power to machine
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Airflow but no oscillation
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Issue not resolved, please speak to our Customer Support Team
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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Check the Dyson Link app
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Replacement part required
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Check the app
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Unusual smell
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Dusty
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The filter needs replacing
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Changing the glass HEPA filter
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Issue not resolved, please speak to our Customer Support Team
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Changing the carbon filters
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Issue not resolved, please speak to our Customer Support Team
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Dyson Link app and connectivity
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Troubleshooting
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Switching your machine's Wi-Fi connection
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Issue resolved
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Issue not resolved, please speak to our Customer Support Team
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Using the Link app
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Connecting your machine
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I'm having trouble with this step
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I didn't receive a login code email
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I'm having trouble logging into the Dyson Link app
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Issue not resolved, please speak to our Customer Support Team
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Add machine
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The app isn't finding my machine
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Pair the machine
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I'm having trouble pairing with the machine
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Enter Wi-Fi details
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I'm having trouble with my Wi-Fi
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Start connection
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Complete set-up
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Query resolved
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The machine isn't completing the connection
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The app is showing an error
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I’m having trouble with this step
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How do I view my air quality info?
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How do I control my machine with the app?
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How do I schedule my machine?
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Machine settings
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Changing the temperature unit
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Enabling/Disabling Continuous Monitoring
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Changing the machine location settings
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Editing the machine's room name
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Checking the machine's filter life
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How do I switch between my machines?
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Issue not resolved, please speak to our Customer Support Team
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How do I switch my machine to a different Wi-Fi router or access point?
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Voice control
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Siri Shortcuts
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Google Assistant Help and Support
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How do I connect my Dyson machine to my Google Assistant-enabled device?
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Controlling a machine with your Google Assistant
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How do I disconnect my machine from the Google Home app?
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I'm having problems with Google Assistant
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The Google Home app isn't discovering my machine
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Issue resolved
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Google Home isn't discovering my machine
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Issue not resolved, please speak to our Customer Support Team
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Google Assistant didn't respond to my command
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The Google Assistant is still not responding
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I’m not able to log into my Dyson account when linking the Dyson Action
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My Dyson machine didn’t respond to Google Assistant as expected
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What voice commands can I use with my Dyson machine?
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Incorrect commands
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Visible issue
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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Issue not resolved, please speak to our Customer Support Team
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Changing the battery
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Changing the battery has not resolved the problem
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Check with the Dyson Link app
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Remote control doesn't work
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Remote control doesn't work
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Change the battery
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There is an issue with the display
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VOC and/or NO2 readings do not show
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Less than one hour
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Issue not resolved, please speak to our Customer Support Team
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More than one hour
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Reset the machine
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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Changing the filter
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Changing the Combi filter
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Changing the glass HEPA filter
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Changing the carbon filters
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User guide
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Quick start guide
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A step-by-step guide on how to use your air purifier
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Using the remote control
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How to use Night mode
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Auto mode
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Using the app for Auto mode
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Using the remote control for Auto mode
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How to adjust the airflow
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What do the icons on the display mean?
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How to assemble your Dyson machine
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Where is the serial number located?
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How to use the information menu
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Replace the battery
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
![Remote control](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969154-02.png?$responsive$)
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
$39.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
![Remote control](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969154-02.png?$responsive$)
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
![Remote control](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969154-02.png?$responsive$)
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Power supply is not working. You can solve this by ordering a new one below.
Power supply
Part no. 969155-06
Replacement power supply for your Dyson purifier.
$105.99
![Power supply](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969155-06.png?$responsive$)
Power supply
Part no. 969155-06
Replacement power supply for your Dyson purifier.
$105.99
$105.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
![Remote control](https://dyson-h.assetsadobe2.com/is/image/content/dam/dyson/images/products/spareslisting/969154-02.png?$responsive$)
Remote control
Part no. 969154-02
Replacement remote control for your Dyson purifier.
$39.99
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson Pure Cool™ HEPA Air Purifier and Fan Tower TP04 (White/Silver)