Let's get your machine working
Dyson V11 Absolute (Nickel/Blue)
-
-
Troubleshooting
-
Alerts
-
Battery alerts
-
Charging the battery
-
LEDs whilst charging
-
Issue resolved
-
No power
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
No LEDs whilst charging
-
Inspect display
-
Replacement part required
-
Replacement part required
-
Blue flashing LEDs whilst charging
-
Blockage alert
-
Check for blockages
-
Select floor tool
-
Accessory
-
Cutting out
-
Clear the bin
-
Washing the filter - video
-
Washing the filter - step-by-step
-
Replacement part required
-
Direct drive cleaner head
-
High Torque cleaner head
-
Quick-release Mini motorised head
-
Soft roller cleaner head
-
Washing the brush bars
-
Cutting out
-
Diagnostic screen
-
Issue resolved
-
Unable to exit manually
-
Filter attachment alert
-
Wash the filter - video
-
Washing the filter - step-by-step
-
Filter wash alert
-
Unusual noise
-
Machine is pulsating
-
Blockage light
-
Check for blockages
-
Select floor tool
-
Accessory blocked
-
Check inlet
-
Direct drive cleaner head pulsing
-
Replacement part required
-
High Torque cleaner head pulsating
-
Replacement part required
-
QR Mini motorised head pulsing
-
Replacement part required
-
Soft roller cleaner head pulsing
-
Replacement part required
-
Washing the brush bars
-
Washing the brush bars - step-by-step
-
Replacement part required
-
Cutting out
-
Grating or rattle
-
Test the machine
-
Check the bin inlet
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Pick up issues
-
Blockage light
-
Machine is not picking up well
-
Power or electrical issue
-
The battery alert is showing after a full charge
-
Replacement part required
-
Cutting out
-
Run time
-
Run time inaccurate after removing from charge
-
Machine has no power
-
LED showing
-
No power
-
No LED
-
Inspect display
-
Replacement part required
-
Blue flashing LEDs whilst charging
-
Machine overheating
-
Performance checks
-
Check for blockages
-
Check for blockages
-
The machine has power but no display
-
LED showing
-
The display shows run time remaining but the machine cut out
-
Charge the machine
-
High level of charge
-
Unusual smell
-
Damp or musty
-
Clean the bin
-
Washing the filter - video
-
Damp or musty smell
-
Washing the filter - step-by-step
-
Damp or musty smell
-
Damp or musty smell still present
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Visible issue
-
The brush bar is not spinning on the floor tool
-
Direct drive cleaner head
-
Replacement part required
-
High Torque cleaner head
-
Replacement part required
-
Quick-release Mini motorised head
-
Replacement part required
-
Soft roller cleaner head
-
Washing the brush bars
-
Replacement part required
-
Replacement part required
-
Filter blocking frequently
-
Emptying the bin - video
-
Emptying the bin - step-by-step
-
Digital screen showing alert
-
Scratches or marks on the wand
-
Replacement part required
-
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Motorbar™ cleaner head isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Motorbar™ cleaner head
Part no. 972182-01
<div>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</div>
$129.99
Motorbar™ cleaner head
Part no. 972182-01
<div>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</div>
$129.99
You might need a replacement part.
It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
$142.99
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
$56.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Motorbar™ cleaner head isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Motorbar™ cleaner head
Part no. 972182-01
<div>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</div>
$129.99
Motorbar™ cleaner head
Part no. 972182-01
<div>43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.</div>
$129.99
You might need a replacement part.
It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
$142.99
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Further help
Dyson V11 Absolute (Nickel/Blue)
