Let's get your machine working
Dyson DC51 AnimalLet's get your machine working
Dyson DC51 Animal
-
DC50/DC51
-
Cleaning the bin and cyclone
-
More help required
-
Troubleshooting
-
Unusual noise
-
Grating or grinding noise
-
Check Brush bar
-
Issue resolved
-
Check the Cleaner head - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
High pitched whistle
-
Remove the post-filter
-
Refit the post-filter
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
The ball clicks
-
Refit the post-filter
-
Loud noise when machine is switched off
-
Check for blockages
-
Check the base
-
Intermittent spinning
-
Issue not resolved, please speak to our Customer Support Team
-
Clear the Cleaner head - step by step
-
Has performance improved?
-
Check the inlet suction
-
Check suction at head
-
Check duct
-
Check changeover valve
-
Check the cyclone
-
Wash the filters
-
Issue not resolved, please speak to our Customer Support Team
-
Washing the filters - step by step
-
Replacement part required
-
Suction weaker than usual
-
Issue not resolved, please speak to our Customer Support Team
-
Check inlet suction
-
Reset the Brush bar
-
Check Cleaner head
-
Check both base and hose
-
Hose and Wand
-
Check the Wand
-
Replacement part required
-
Check the hose
-
The hose has split
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Pick up issue
-
Power or electrical issue
-
The Brush bar is not spinning on the floor tool
-
Issue not resolved, please speak to our Customer Support Team
-
No power
-
Less than two hours
-
Washing the filters
-
Issue not resolved, please speak to our Customer Support Team
-
Washing the filters - step by step
-
Issue not resolved, please speak to our Customer Support Team
-
More than two hours
-
Issue not resolved, please speak to our Customer Support Team
-
Switch not working
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Unusual smell
-
Issue not resolved, please speak to our Customer Support Team
-
Damp or musty smell
-
Visible issue
-
Machine is hard to push
-
Brush bar spinning, check the soleplate
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Reset the Brush bar
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Ball shell has come off
-
Filter side
-
Replacement part required
-
Refit the ball shell
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Problem with the Brush bar
-
Replacement part required
-
The bin base won't open
-
Manually release the base
-
Replacement part required
-
Replacement part required
-
Cleaner head lifts
-
Sparks or smoke
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Reclining mechanism broken
-
Machine will not stand upright
-
Check changeover valve
-
Problem with wand or handle
-
Wand and handle are jammed
-
Wand won't fit back in handle
-
Are any parts damaged?
-
Issue not resolved, please speak to our Customer Support Team
-
Issue not resolved, please speak to our Customer Support Team
-
Wand & handle weak/wobbles
-
Part broken
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Issue not resolved, please speak to our Customer Support Team
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
Replacement part required
-
How to assemble your Dyson machine
-
Issue resolved
-
How to use the Brush bar
-
How to carry the machine
-
Quick start guide
-
How to start vacuuming
-
How to use the Wand
-
User guide
-
Emptying the bin
-
Washing the filters
-
Washing the filters - step by step
-
Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.
Ball shell filter side
Part no. 964703-01
Replacement ball shell filter side for your Dyson vacuum cleaner.
$32.99
Ball shell filter side
Part no. 964703-01
Replacement ball shell filter side for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 964705-01
Replacement brush bar for your Dyson vacuum cleaner.
$32.99
Brush bar
Part no. 964705-01
Replacement brush bar for your Dyson vacuum cleaner.
$32.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Handle is not working. You can solve this by ordering a new one below.
Handle
Part no. 965076-01
Replacement handle for your Dyson vacuum cleaner.
$32.99
Handle
Part no. 965076-01
Replacement handle for your Dyson vacuum cleaner.
$32.99
$32.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$43.99
Bin
Part no. 965070-01
Replacement bin for your Dyson vacuum cleaner.
$43.99
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 965071-02
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$20.99
Combination tool
Part no. 965072-01
Two tools in one, for versatile cleaning around the home.
$20.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
Hose
Part no. 965077-02
Replacement hose for your Dyson vacuum cleaner.
$32.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 965080-02
Replacement post filter for your Dyson vacuum cleaner.
$32.99
Post filter
Part no. 965080-02
Replacement post filter for your Dyson vacuum cleaner.
$32.99
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$9.99
Stair tool
Part no. 965082-01
Replacement stair tool for your Dyson vacuum cleaner.
$9.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 965083-01
Replacement wand for your Dyson vacuum cleaner.
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.